Woocommerce Order status getting changed to Processing from Completed
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Hi,
We are using woocommerce(3.8.1) in our wordpress(5.3.2) multisite instance where we started facing an issue with orders.
Order which was marked as completed are getting changed to processing automatically. And in the order notes its displaying a message “Order status changed from Completed to Processing” without any details.
If we check the audit logs we don’t find any logs for that particular time. only a scheduled action got executed before two hours “woocommerce_deliver_webhook_async”.
And It mostly happens on COD option. Please help us to resolve this issue and let us know if you require any further information.
Thanks.
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi @m155y5 ,
We have few custom functions for modifying the existing fields and to add new fields in the checkout forms.
And here is the system report :
### WordPress Environment ### WordPress address (URL): https://uplyft.io/madshop Site address (URL): https://uplyft.io/madshop WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: ✔ WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.33-0ubuntu0.16.04.7 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 10000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.7.28-0ubuntu0.16.04.2 Max Upload Size: 1 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.1 WC Database Prefix: wp_4_ MaxMind GeoIP Database: ✔ Total Database Size: 15.17MB Database Data Size: 9.77MB Database Index Size: 5.40MB wp_4_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_4_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_4_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.22MB + Engine 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Index: 0.09MB + Engine InnoDB wp_4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_4_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sitemeta: Data: 0.20MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.39MB + Index: 0.38MB + Engine InnoDB wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (35) ### LayerSlider WP: by Kreatura Media – 6.7.6 Aramex Shipping WooCommerce: by aramex.com – 1.0.0 – Not tested with the active version of WooCommerce Artbees Themes Captcha: by Jose Rodriguez – 1.0 Capability 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Mohaiminul Islam – 1.5.9.2 – Not tested with the active version of WooCommerce WOOF by Category: by KAGG Design – 2.2.1 – Not tested with the active version of WooCommerce Woo Product Table: by CodeAstrology – 2.3 – Not tested with the active version of WooCommerce WordPress Importer: by wordpressdotorg – 0.6.4 WP Hide & Security Enhancer: by Nsp Code – 1.5.9 WPML Media: by OnTheGoSystems – 2.5.0 WPML Multilingual CMS: by OnTheGoSystems – 4.2.1 WPML String Translation: by OnTheGoSystems – 2.10.1 WPML Translation Management: by OnTheGoSystems – 2.8.1 WP Multilang: by Valentyn Riaboshtan – 2.4.1 ### Settings ### API Enabled: – Force SSL: ✔ Currency: KWD (د.ك) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4 - / Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Jupiter Child Theme Version: – 0 is available Author URL: Child Theme: ✔ Parent Theme Name: Jupiter Parent Theme Version: 6.1.5 Parent Theme Author URL: http://themeforest.net/user/artbees WooCommerce Support: ✔ ### Templates ### Overrides: jupiter/framework/admin/customizer/woocommerce/templates/cart/cart.php jupiter/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php jupiter/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php jupiter/framework/admin/customizer/woocommerce/templates/checkout/review-order.php jupiter/framework/admin/customizer/woocommerce/templates/checkout/terms.php jupiter/framework/admin/customizer/woocommerce/templates/checkout/thankyou.php jupiter/framework/admin/customizer/woocommerce/templates/global/quantity-input.php jupiter/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php jupiter/framework/admin/customizer/woocommerce/templates/order/order-details-item.php ### Action Scheduler ### Complete: 134 Oldest: 2019-12-10 17:43:41 +0300 Newest: 2020-01-10 00:09:51 +0300 Pending: 2 Oldest: 2020-01-11 00:09:51 +0300 Newest: 2020-01-11 00:09:51 +0300 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Please let me know if you require any further information.
Thanks.
Viewing 7 replies - 1 through 7 (of 7 total)
- The topic ‘Woocommerce Order status getting changed to Processing from Completed’ is closed to new replies.
