Support » Plugin: WooCommerce » Woocommerce order status

  • Resolved webmasterbalato

    (@webmasterbalato)


    Hi, when customers buy on my website, on certain orders woocommerce status remain “waiting payment” but my customers haved payed already!

    My hosting provider send me this:

    “WordPress errore sul database Commands out of sync; you can’t run this command now per la query UPDATE wp_options SET option_value = ” WHERE option_name = ‘yith_wcmap_is_my_account’ fatta da shutdown_action_hook, do_action(‘shutdown’)”.

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  • Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @webmasterbalato – Generally speaking, the payment gateway needs to communicate back to your website to notify that the order was paid, which changes the status from ‘Pending Payment’ to ‘Processing’. You can check your server’s error and access logs to see if the callback from the gateway is being blocked or if there are errors.

    Which gateway are you using?

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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