Woocommerce order mails not always being sent

  • Resolved jannnnnneke

    (@jannnnnneke)


    2 years, 5 months ago

    Hi there,

    I’m using wp mail smtp plugin and the test mail is succesfully delivered, but we do not receive all the woocommerce order mails. Some we get and some not. How is it possible that some mails have been received and some not? I have installed a mail logging plugin but the mails that has not been received are also not visible in mail logging plugin, so I dont know what the error is.

    Any idea what to do?

    Thanks a lot!

    Janneke

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    2 years, 5 months ago

    Hi @jannnnnneke,

    Thanks for reaching out. Usually, when the emails are not logging in to Email logging plugins, it is likely that the emails are not sent at all. However, you can check if any emails are failing by going into WP Mail SMTP > Tools > Debug Events. That will hold the record of any failed emails with the error message.

    If there are no errors on debug events, you might need to check if any plugins likely WooCommerce extensions are conflicting or creating the issue.

    In the meantime, please make sure you aren’t getting any SPF/DKIM warnings when sending a test email from WP Mail SMTP > Tools > Email Test.

    I hope this helps!

    Thread Starter jannnnnneke

    (@jannnnnneke)

    2 years, 4 months ago

    Hi there, thanks a lot! I see there is a debug error from a month ago. What does this mean?

    Mailer: Andere SMTP-service SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    WP Mail SMTP
    /var/www/vhosts/sittingbags.nl/webspace/httpdocs/domain.nl/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php (regel: 314)

    Is this the cause of some mails not being sent? This debug error is from 13th of October. Thanks a lot!

    Sanjeev Aryal

    (@sanzeeb3)

    2 years, 4 months ago

    Hi @jannnnnneke,

    Thanks for the details! The error on the debug events isn’t about the WooCommerce order emails. That is when you’re testing emails via WP Mail SMTP test and the error means the site isn’t able to connect to the SMTP host you’ve configured.

    Based on this if the emails are not logged in Email Logs and there are no errors on debug events, there is a possible email sending conflict with other plugins or the WooCommerce extensions you’re using.

    To troubleshoot the issue, I’d recommend deactivating the other plugins one by one until the emails get logged in the Email Logs.

    I hope this helps!

    • This reply was modified 2 years, 4 months ago by Sanjeev Aryal.
    Sanjeev Aryal

    (@sanzeeb3)

    2 years, 4 months ago

    Hi @jannnnnneke,

    We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 4 replies - 1 through 4 (of 4 total)
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