Title: Order issue
Last modified: January 29, 2024

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# Order issue

 *  Resolved [wpbackend](https://wordpress.org/support/users/wpbackend/)
 * (@wpbackend)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-order-issue/)
 * Hi,
 * We are using woocommerce and the payment gateway Authorize.net.
 * We are facing 2 issues for now.
    1. We have noticed some of the orders are showing with status “Failed” even when
       the payment has been done.
 * 2. Wherein a transaction showing the status as processing and payment made via
   authorize.net but we may not have received the funds.
    -  This topic was modified 2 years, 7 months ago by [wpbackend](https://wordpress.org/support/users/wpbackend/).
    -  This topic was modified 2 years, 7 months ago by [wpbackend](https://wordpress.org/support/users/wpbackend/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-order-issue/#post-17380063)
 * I recommend getting in touch with WooCommerce’s support about this via [https://woo.com/my-account/contact-support/](https://woo.com/my-account/contact-support/)
   if you have any of their paid WooCommerce products or [https://wordpress.org/support/plugin/woocommerce/](https://wordpress.org/support/plugin/woocommerce/)
   if you do not.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-order-issue/#post-17380118)
 * Thread continues at [https://wordpress.org/support/topic/woocommerce-order-status-issue/](https://wordpress.org/support/topic/woocommerce-order-status-issue/)

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘Order issue’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 2 replies
 * 2 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-order-issue/#post-17380118)
 * Status: resolved

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