Hi Jacques,
– If you turn on the WooCommerce integration option, then, for every new order that is place on your site via WooCommerce, it will create an equivalent order in our plugin. It does not work for any existing orders or for orders that you create manually in the WordPress admin.
– There’s no option for this in the plugin. I’d suggest you enable the “Order Email Confirmation” option, which makes it so people have to enter their email address as well as the tracking number.
– What is the plugin you are talking about? Also, which email notifications are you talking about.
If it’s for the statuses, make sure you have all the steps in place to have it send the emails. So, you first need to make sure that you have “Order Email Frequency” set to “On Change” (in the Basic area of the options). Then you need to create a new email in the Emails tab. Then, you need to create a new status in the Statuses tab and assign the new email you created to that status. Then you need to change an order to that new status. That will make it send the new email to the email address for that order. If that still doesn’t work, then it’s likely you have an issue with the emails being blocked.
What often happens is emails that are sent out automatically from WordPress are marked as spam/junk and, so, the recipient doesn’t get them in their inbox. Because of this we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server. Once you download and configure the plugin, it has a “send test email” option. Once that works, you can try again to see if you now get the email notifications.
Alternatively, some users of our plugins have told us that simply creating an email address called wordpress@domain.com (replace domain.com with your actual domain name) has rectified the issue.
Hello
thank you
I just realized orders cannot be place in the front end of the website.
it says “unable to create order”
The problem appears when I turn on “Replace WooCommerce Statuses with Status Tracking Statuses”
You can’t place a WooCommerce order when that option is enabled? I just tried on my end and that seems to be working fine.
Do you have that option disabled right now? I just went to your site and was able to make it all the way to the place order page.
If you could create a free product for testing, and then enable that option, I’d like to test the whole checkout process on your site, to see where it fails, so I can hopefully get an idea of what might be going wrong.
Hello
i turned everything on now.
Please go ahead and place any order on the page using “pay at the office” payment method
Thank you
It’s because you are using a “pay later” option in WooCommerce. Our plugin will only create orders for orders that have been paid in WooCommerce.
I tried the paypal and tthe credit card payment it gives the same error
how do I fix it?
because it only appear when I synchronize the order statuses from the plugin to woocommerce.
When that option is off everything works fine even the pay later. it doesnt seem to be the problem
I fixed it
the number of status in the plugin should not exceed the number of plugin in woocommerce
Hello @jacquesekendy,
Thank you for letting us know!
