Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi @michaelgs,

    I’ve reviewed your site and found the issue with the featured images, only with your coffee mugs and only when a capacity is selected. It even happens using the quick view option, too, and it also shows the wrong image on the cart and checkout pages.

    I tested for other products and categories, and I didn’t find this behavior, so it seems isolated to the coffee mugs category only.

    This one is quite interesting. To learn more, can you please share the System Status Report with us? You can find it via WooCommerce > Status > Get system report > Copy for support.
     
    Furthermore, can you please run a conflict test to find out if something external is interfering? Maybe a plugin for WooCommerce or your products. Let’s test this!

    To do a conflict test you’ll need to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Some important considerations:
    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
     
    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.
     
    — It is important to consider staging functionality as well in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.
     
    You can find more about this in this guide.
     
    Please let us know about your findings.

    Thread Starter michaelgs

    (@michaelgs)

    ` WordPress Environment
    
    WordPress address (URL): https://magicalduck.com<br>Site address (URL): https://magicalduck.com<br>WC Version: 8.6.1<br>REST API Version: ✔ 8.6.1<br>WC Blocks Version: ✔ 11.8.0-dev<br>Action Scheduler Version: ✔ 3.7.2<br>Log Directory Writable: ✔<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment
    
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    astra-advanced-hook: 1<br>attachment: 5691<br>custom_css: 5<br>customize_changeset: 44<br>elementor_library: 3<br>nav_menu_item: 16<br>oceanwp_library: 1<br>oembed_cache: 1<br>page: 24<br>post: 37<br>product: 509<br>product_variation: 1734<br>revision: 858<br>rm_content_editor: 1<br>shop_coupon: 3<br>shop_order_placehold: 1<br>wp_global_styles: 2<br>wp_navigation: 1<br>wp_template: 2<br>wpcf7_contact_form: 1<br>wpforms: 2 Security
    
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    Generated at: 2024-03-01 15:03:37 -06:00<br>`

    I did the standard trouble shooting and reactivated my plug ins one by one.
    of course nothing at all worked until I activated Woocommerce, as soon as I do that I can get back to the website and still have the problem.
    I can only pray that you can find and fix the problem. If you need access to my website or my host (Siteground) please let me know and I will give you the required credentials

    Plugin Support omarfpg (woo-hc)

    (@omarfpg)

    Hi @michaelgs,

    If you need access to my website or my host (Siteground) please let me know and I will give you the required credentials

    Please never share (or offer to share) log in credentials here. This is a public forum, and for the best interest of your site’s security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines.

    I did the standard trouble shooting and reactivated my plug ins one by one.
    of course nothing at all worked until I activated Woocommerce, as soon as I do that I can get back to the website and still have the problem.

    Please keep in mind for the troubleshooting to disable everything but WooCommerce and try that way first. If your featured images work fine then, you may enable all the plugins one by one. If it still doesn’t work, with only WooCommerce enabled, you may reenable everything right at once as the problem may lay elsewhere.

    To avoid disruption on your live site, could you please try creating a Staging site, using Storefront, and disabling all other plugins but WooCommerce there? Since you mentioned you’re on Siteground, here’s a nice guide to follow to create one: https://world.siteground.com/tutorials/staging/create-staging/.

    All the best,
    Omar

    Thread Starter michaelgs

    (@michaelgs)

    Thank you for your gentle reprimand, now that I Know I won’t do it again
    I set up a staging for you
    https://staging2.magicalduck.com/
    it is still exactly like the main site.

    How do I get into the backend?

    P.S. I installed storefront and deactictivated all plugins sans Woocommerce on the staging site

    • This reply was modified 2 months, 3 weeks ago by michaelgs.
    • This reply was modified 2 months, 3 weeks ago by michaelgs.
    Thread Starter michaelgs

    (@michaelgs)

    I found the culprit, for some reason or another every mug variation has the same featured image in the backend. thank God the parent is correct and I can manually fix this. thank you for your help.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Thank you for your gentle reprimand, now that I Know I won’t do it again
    I set up a staging for you

    That’s doing it again and that is not permitted. Please don’t repeat that.

    It does not matter if it is a production site, staging site, temporary site, etc. Don’t offer anyone access to your site again. It always ends poorly and anyone accepting that risks losing access to these forums.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello michaelgs

    Thank you for your reply.

    I am glad to know that you were able to resolve the issue.

    If you feel that our plugin has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

    Your feedback not only supports our continuous improvement but also helps others make informed decisions about using  WooCommerce Square. plugin.

    Regarding sharing the login access, please do not share any kind of login access at this forum. This rule is for your safety. 🙂

    Have a great day!

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