Support » Theme: OceanWP » woocommerce off canvas filter widgets keep disappearing

  • Jethro Burnett Thorburn


    Hi Good Day,

    I have enabled the off-canvas filter in Woocommerce > Archives.

    I have successfully added widgets to the filter under Appearance > Widgets.

    It all works fine but after some time the widgets all disappear without any warning. When I go to Appearance > Widgets > Off-canvas filters, then widgets have just disappeared and I have to add them again.

    This is a problem because it happens without me knowing it and then shoppers on the website try to use the off-canvas filter but the widgets aren’t there.

    Any help would be sincerely appreciated as to what might be causing the widgets to be removed from the off-canvas filter…

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi,

    It seems some plugin conflict issue, please disable/enable plugins one by one and check.

    Same thing is happening with our WP Astra installation, off canvas filter widgets disappear completely from WP-Admin, seemingly random. Very frustrating as I can’t nail it down to a particular update. Even the disabling plugins methodology won’t tell me the conflict as I would have to leave each one inactive for an indeterminate length of time.

    Thread Starter Jethro Burnett Thorburn



    I have done a bit of testing.

    If I add some Woocommerce widgets to the off-canvas filter, and then Deactivate the Woocommerce plugin and then reactivate it, the widgets are no longer there. This means that every time one deactivates Woocommerce (for example for testing plugin conflicts), then one has to remember to re-add the widgets.

    If one has widgets from any other plugins in the off-canvas filter, and then one deactivates the plugin, the same thing happens.

    I suppose the solution would be to contact Woocommerce and find out if there is not some way, that even if Woocommerce or any of the other plugins are temporarily deactivated, that once re-activated the widgets return to the off canvas filter.

    What do you guys think?

    Hi, we just recreated the widgets and, after seeing your message, deactivated Woocommerce. Annoyingly (or not), the widgets are still there so none the wiser! I am using a different theme to you though…

    Thread Starter Jethro Burnett Thorburn


    Hi Everyone,

    Any progress on what might be causing this?

    Just did the latest Woocommerce Updates, and they did not cause the widgets to remove.

    Now a day or two later, I checked the off-canvas area and they have disappeared. Really not sure what caused them to disappear. This is very frustrating.

    I thought it might be that I switched to a default WP theme and then back to OceanWP, however, this is not the case. I put the widgets back, then switched to a default WP theme and then back to the OceanWP theme and the widgets were still in the off-canvas area.

    This is really confusing, not sure what is causing the widgets to disappear from the off-canvas area.

    Any assistance from OceanWP would be great. Or is this something we need to raise with Woocommerce?


    You probably have this problem because you are on a very old PHP version, I strongly recommend you to ask your web host to upgrade to PHP 7.
    Please let me know what PHP versu=ion you are using?

    Thread Starter Jethro Burnett Thorburn


    Hi Abhishek,

    Thank you for the input.

    I am currently on PHP version: 7.3.6

Viewing 7 replies - 1 through 7 (of 7 total)
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