• Resolved Olive

    (@mind88z)


    Hi All,

    This is a staging environment. I am currently building my theme with Elementor and Shoptimizer and ran into this issue with woocommerce’s my account page navigation menu not working. I tried to diagnose and resolve the issue by deactivating plugins and changing out woocommerce and elementor compatible themes to see if the plugins or theme maybe causing the issue–plugins and woocommerce theme isn’t the issue. I am at a loss and the theme developer is looking into the matter as well.

    Here’s the issue:

    `Hopefully, the team can help me narrow down what is causing my woocommerce ‘my account’ navigations e.g. dashboard, orders, account details, my wishlist (commerce kit plugin), lost password, and logout to be directed to ‘shop’ instead of ‘my account’.

    The url string looks like this after the main domain:

    shop/orders
    shop/view-order
    shop/edit-account
    shop/edit-address
    shop/payment-methods
    shop/lost-password
    shop/customer-logout

    however, all the ‘my account’ endpoints do exist when you replace ‘shop’ with ‘my-account’, respectively:

    my-account/orders
    my-account/view-order
    my-account/edit-account
    my-account/edit-address
    my-account/payment-methods
    my-account/customer-logout

    so the endpoints do exist but isn’t pointing to the correct URL in ‘my account’ all navigation menu and ‘lost password’ link from login.

    The page I need help with: [log in to see the link]

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  • Thread Starter Olive

    (@mind88z)

    Updated: I just resolved it! My error was ‘shop ID’ was assigned to my account field and I resolved it by searching for ‘my account ID’.

    Make sure your woocommerce pages have the right woocommerce shortcode and are set in Advance tab of woocommerce setting. We can click the dropdown and search for the pages.

    Cart (ID: 9)
    Cart page

    Checkout (ID: 10)
    Checkout page

    My account (ID: 27)
    My account page

    Privacy Policy (ID: 260)
    Privacy Policy page

Viewing 1 replies (of 1 total)
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