WooCommerce mails not sent

  • Resolved scorpiuswebnl

    (@scorpiuswebnl)


    3 years, 7 months ago

    All our WooCommerce mails are not being sent. Looks like a problem with mail headers.

    Using the most recent version of WC and the SIB mailer plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    3 years, 7 months ago

    Hello @scorpiuswebnl,

    please contact our customer care using our contact page, because we will need more information about the store.

    Thanks,
    Sendinblue Team

    phirefly

    (@phirefly)

    3 years, 6 months ago

    Did you get this resolved @scorpiuswebnl @neeraj_slit ?

    We are just setting up for Woocommerce and experience similar problem of mail not sending. All using latest plugin/Wordpress versions.

    kaepora

    (@kaepora)

    3 years, 5 months ago

    Would be really good to have public updates on these support queries rather than just ‘get in touch with us direct’.

    I know a lot of info is site-specific and obviously sensitive, but as someone who is thinking of switching to SendInBlue I need to know it works as intended, without very specific config.

    I was using SendGrid for transactional emails, but having real issues with them, being blacklisted (our domain is fine, it’s SendGrid’s servers).

    For now I’ll switch to Mailgun as it’s tried and tested and know it works with the existing Post SMTP plugin.

    Please update the thread with the actual issue here, so we all know where any problems may lie with SendinBlue and this plugin, and if I/we can indeed put the effort in to migrating.

    • This reply was modified 3 years, 5 months ago by kaepora.
    Jerome

    (@jeromem_net)

    3 years, 5 months ago

    Mails can be send again if no attachments (like PDF invoice). It should be fixed with the 3.0.9 (see changelog) but not working.

    Plugin Author Brevo

    (@neeraj_slit)

    3 years, 5 months ago

    Hey @jeromem_net,

    Thanks for your message.

    We would love to take a closer look at this, please.

    Please may you contact us at support@sendinblue.com, including your Sendinblue support ID, URL, and temporary access login details?

    We look forward to your message!

    Thanks,

    Sendinblue

Viewing 5 replies - 1 through 5 (of 5 total)
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