Support » Plugin: WooCommerce » WooCommerce Lost Password Functionality

  • Resolved Connor

    (@mopdog)


    When users are logging in they have an option to click “Lost Password” which takes them to a page which has an entry field for an email to then send a password reset to their email. Is there a way to make it so when someone does the password reset it checks the Users database to see if that email is currently a member (user on WordPress) on the site and if not it says “No account by the email” and if there is it sends an email. I’ve looked around but cannot find anything on this.

    • This topic was modified 9 months, 2 weeks ago by Connor.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi Connor,

    Is there a way to make it so when someone does the password reset it checks the Users database to see if that email is currently a member (user on WordPress) on the site and if not it says “No account by the email” and if there is it sends an email.

    Just to check, what happens on your site currently when one tries to reset password with a (i) valid email and (ii) invalid email?

    I ask because the checks you mentioned above are already being done by default when one tries to reset the password. Here’s what I see on my test site:

    (i) Password reset with an invalid email


    Link to image: https://snipboard.io/kjPvJx.jpg

    (ii) Password reset with a valid email


    Link to image: https://snipboard.io/OXxFYf.jpg

    If this is not happening on your site, I would recommend that you try doing a conflict test to see if you can narrow down to the tool hampering these checks.

    Let us know how it goes.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooCommerce Lost Password Functionality’ is closed to new replies.