Support » Plugin: WooCommerce » Woocommerce links don’t work on Android phones in PORTRAIT mode!

  • Resolved yaz2411

    (@yaz2411)


    Hello,

    I have a strange problem. I manage this e-shop for a client (inherited from antoher designer) and we noticed all the (Woocommerce) links don’t work on Shop or single product page.
    Moreover, this problem only occurs with Android phones when the device is held in Portrait!
    If you switch to Landscape, everthing works fine!

    WordPress, the theme and all the plugins are up to date.
    I tried disabling all the plugins (except Woocommerce) and tested but the problem remains.

    Steps to reproduce:
    1. Go to the [ redundant link removed ] on your Android device, held in Portrait.

    2. Click on any product to open its page

    3. Try to ‘Add to basket’ or ‘Add to Wishlist’ or click on any other links on that page (even the related products), it won’t work.

    4. Rotate your phone to Landscape: all the links work!!!

    Woocommerce system status report

    
    ### WordPress Environment ###
    
    Home URL: https://beyoungforever.uk
    Site URL: https://beyoungforever.uk
    WC Version: 3.4.4
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.6
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.39-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 13.57MB
    Database Data Size: 11.85MB
    Database Index Size: 1.72MB
    wp_woocommerce_sessions: Data: 1.55MB + Index: 0.03MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    ahc_browsers: Data: 0.00MB + Index: 0.00MB
    ahc_countries: Data: 0.01MB + Index: 0.00MB
    ahc_daily_visitors_stats: Data: 0.00MB + Index: 0.00MB
    ahc_hits: Data: 0.14MB + Index: 0.01MB
    ahc_keywords: Data: 0.00MB + Index: 0.00MB
    ahc_online_users: Data: 0.01MB + Index: 0.00MB
    ahc_recent_visitors: Data: 4.61MB + Index: 0.71MB
    ahc_refering_sites: Data: 0.00MB + Index: 0.00MB
    ahc_searching_visits: Data: 0.01MB + Index: 0.01MB
    ahc_search_engines: Data: 0.00MB + Index: 0.00MB
    ahc_search_engine_crawlers: Data: 0.00MB + Index: 0.00MB
    ahc_settings: Data: 0.00MB + Index: 0.00MB
    ahc_title_traffic: Data: 0.01MB + Index: 0.00MB
    ahc_visitors: Data: 0.01MB + Index: 0.01MB
    ahc_visits_time: Data: 0.00MB + Index: 0.00MB
    wp_ab_appointments: Data: 0.02MB + Index: 0.05MB
    wp_ab_categories: Data: 0.02MB + Index: 0.00MB
    wp_ab_coupons: Data: 0.02MB + Index: 0.00MB
    wp_ab_coupon_services: Data: 0.02MB + Index: 0.03MB
    wp_ab_customers: Data: 0.02MB + Index: 0.00MB
    wp_ab_customer_appointments: Data: 0.02MB + Index: 0.05MB
    wp_ab_holidays: Data: 0.02MB + Index: 0.02MB
    wp_ab_messages: Data: 0.02MB + Index: 0.00MB
    wp_ab_notifications: Data: 0.02MB + Index: 0.00MB
    wp_ab_payments: Data: 0.02MB + Index: 0.00MB
    wp_ab_schedule_item_breaks: Data: 0.02MB + Index: 0.02MB
    wp_ab_sent_notifications: Data: 0.02MB + Index: 0.03MB
    wp_ab_series: Data: 0.02MB + Index: 0.00MB
    wp_ab_services: Data: 0.02MB + Index: 0.02MB
    wp_ab_shop: Data: 0.02MB + Index: 0.00MB
    wp_ab_staff: Data: 0.02MB + Index: 0.00MB
    wp_ab_staff_preference_orders: Data: 0.02MB + Index: 0.03MB
    wp_ab_staff_schedule_items: Data: 0.02MB + Index: 0.02MB
    wp_ab_staff_services: Data: 0.02MB + Index: 0.03MB
    wp_ab_stats: Data: 0.02MB + Index: 0.00MB
    wp_ab_sub_services: Data: 0.02MB + Index: 0.03MB
    wp_apsl_users_social_profile_details: Data: 0.00MB + Index: 0.00MB
    wp_aps_social_icons: Data: 0.00MB + Index: 0.00MB
    wp_bwg_album: Data: 0.00MB + Index: 0.00MB
    wp_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB
    wp_bwg_gallery: Data: 0.00MB + Index: 0.00MB
    wp_bwg_image: Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_comment: Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_rate: Data: 0.00MB + Index: 0.00MB
    wp_bwg_image_tag: Data: 0.00MB + Index: 0.00MB
    wp_bwg_shortcode: Data: 0.00MB + Index: 0.00MB
    wp_bwg_theme: Data: 0.03MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_comments: Data: 0.04MB + Index: 0.02MB
    wp_csp3_subscribers: Data: 0.00MB + Index: 0.00MB
    wp_cspv5_pages: Data: 0.01MB + Index: 0.00MB
    wp_es_deliverreport: Data: 0.00MB + Index: 0.00MB
    wp_es_emaillist: Data: 0.00MB + Index: 0.00MB
    wp_es_notification: Data: 0.00MB + Index: 0.00MB
    wp_es_pluginconfig: Data: 0.00MB + Index: 0.00MB
    wp_es_sentdetails: Data: 0.00MB + Index: 0.00MB
    wp_es_templatetable: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_compmenus: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_config: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_elements: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_forms: Data: 0.01MB + Index: 0.00MB
    wp_facileforms_integrator_criteria_fixed: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_integrator_criteria_form: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_integrator_criteria_joomla: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_integrator_items: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_integrator_rules: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_packages: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_pieces: Data: 0.06MB + Index: 0.00MB
    wp_facileforms_records: Data: 0.00MB + Index: 0.00MB
    wp_facileforms_scripts: Data: 0.02MB + Index: 0.00MB
    wp_facileforms_subrecords: Data: 0.00MB + Index: 0.00MB
    wp_filemeta: Data: 0.00MB + Index: 0.00MB
    wp_hsa_plugin: Data: 0.00MB + Index: 0.00MB
    wp_layerslider: Data: 0.16MB + Index: 0.00MB
    wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_modalsimple: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 1.00MB + Index: 0.06MB
    wp_postmeta: Data: 1.72MB + Index: 0.29MB
    wp_posts: Data: 0.24MB + Index: 0.06MB
    wp_sms_send: Data: 0.00MB + Index: 0.00MB
    wp_sms_subscribes: Data: 0.00MB + Index: 0.00MB
    wp_sms_subscribes_group: Data: 0.00MB + Index: 0.00MB
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.02MB + Index: 0.03MB
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wp_ufbl_entries: Data: 0.00MB + Index: 0.00MB
    wp_ufbl_forms: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.06MB + Index: 0.05MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_widgetkit: Data: 0.01MB + Index: 0.00MB
    wp_wonderplugin_tabs: Data: 0.01MB + Index: 0.00MB
    wp_wplc_chat_msgs: Data: 0.16MB + Index: 0.00MB
    wp_wplc_chat_sessions: Data: 0.13MB + Index: 0.00MB
    wp_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB
    wp_wplc_webhooks: Data: 0.02MB + Index: 0.00MB
    wp_wpml_mails: Data: 1.32MB + Index: 0.00MB
    wp_wpuf_transaction: Data: 0.00MB + Index: 0.00MB
    wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB
    wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
    wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB
    wp_ywrr_email_blocklist: Data: 0.00MB + Index: 0.00MB
    wp_ywrr_email_schedule: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 328
    css3-rdhov: 1
    custom_css: 1
    customize_changeset: 2
    mc4wp-form: 2
    nav_menu_item: 21
    page: 30
    post: 1
    product: 102
    product_variation: 30
    rainmaker_form: 2
    shop_coupon: 6
    shop_order: 23
    testimonial: 2
    testimonial-free: 3
    testimonials: 2
    wc_afrsm: 3
    wcps: 3
    wpuf_forms: 1
    wpuf_input: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (31) ###
    
    LayerSlider WP: by Kreatura Media – 6.7.6
    Advanced Code Editor: by BaInternet – 2.2.7
    Analytics Code Integration: by tms_gac – 1.2.3
    Bookly: by Ladela Interactive – 15.1
    Bookly Deposit Payments (Add-on): by Ladela Interactive – 2.0
    Breezing Forms: by Crosstec GmbH & Co. KG – 1.2.7.42
    Check Email: by Chris Taylor – 0.5.5
    Easy Responsive Tabs: by oscitas – 3.1
    Horizontal scrolling announcement: by Gopi Ramasamy – 8.7
    HTML Editor Syntax Highlighter: by Petr Mukhortov – 2.2.3
    MailChimp for WordPress: by ibericode – 4.2.4
    Max Mega Menu: by Tom Hemsley – 2.5
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    SeedProd Coming Soon Page Pro: by SeedProd – 5.11.5
    Shortcodes Ultimate: by Vladimir Anokhin – 5.0.4
    Tabby Responsive Tabs: by cubecolour – 1.2.3
    Use Any Font: by Dinesh Karki – 4.9.2
    Visitors Traffic Real Time Statistics pro: by wp-buy – 3.8
    WhatsHelp Chat Button: by Whatshelp – 1.2.0
    Widgetkit: by YOOtheme – 2.9.13
    Woocommerce featured product categories: by Lamvt - Vu Thanh Lam – 3.9.1 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.1 – Not tested with the active version of WooCommerce
    WooCommerce Grid / List toggle: by jameskoster – 1.2.1 – Not tested with the active version of WooCommerce
    Woocommerce Products Slider: by pickplugins – 1.12.21 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.4
    Yoast SEO: by Team Yoast – 7.9
    WP Mail Logging: by Christian Zöller – 1.8.4
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.2.4
    
    Smush: by WPMU DEV – 2.8.0.1
    YITH WooCommerce Review Reminder: by YITHEMES – 1.4.0 – Not tested with the active version of WooCommerce
    YITH WooCommerce Wishlist: by YITHEMES – 2.2.3 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Basket: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #287 - /terms-conditions/
    
    ### Theme ###
    
    Name: AccessPress Store
    Version: 2.1.6
    Author URL: http://accesspressthemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sopretty/woocommerce/archive-product.php
    sopretty/woocommerce/content-product.php
    sopretty/woocommerce/content-product_cat.php
    sopretty/woocommerce/content-single-product.php
    sopretty/woocommerce/emails/admin-new-order.php
    sopretty/woocommerce/global/breadcrumb.php
    sopretty/woocommerce/global/form-login.php
    sopretty/woocommerce/global/quantity-input.php
    sopretty/woocommerce/global/sidebar.php
    sopretty/woocommerce/global/wrapper-end.php
    sopretty/woocommerce/global/wrapper-start.php
    sopretty/woocommerce/loop/add-to-cart.php
    sopretty/woocommerce/loop/loop-end.php
    sopretty/woocommerce/loop/loop-start.php
    sopretty/woocommerce/loop/no-products-found.php
    sopretty/woocommerce/loop/orderby.php
    sopretty/woocommerce/loop/pagination.php
    sopretty/woocommerce/loop/price.php
    sopretty/woocommerce/loop/rating.php
    sopretty/woocommerce/loop/result-count.php
    sopretty/woocommerce/loop/sale-flash.php
    sopretty/woocommerce/single-product/add-to-cart/external.php
    sopretty/woocommerce/single-product/add-to-cart/grouped.php
    sopretty/woocommerce/single-product/add-to-cart/simple.php
    sopretty/woocommerce/single-product/add-to-cart/variable.php
    sopretty/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    sopretty/woocommerce/single-product/add-to-cart/variation.php
    sopretty/woocommerce/single-product/meta.php
    sopretty/woocommerce/single-product/photoswipe.php
    sopretty/woocommerce/single-product/price.php
    sopretty/woocommerce/single-product/product-attributes.php
    sopretty/woocommerce/single-product/product-image.php
    sopretty/woocommerce/single-product/product-thumbnails.php
    sopretty/woocommerce/single-product/rating.php
    sopretty/woocommerce/single-product/related.php
    sopretty/woocommerce/single-product/review-meta.php
    sopretty/woocommerce/single-product/review-rating.php
    sopretty/woocommerce/single-product/review.php
    sopretty/woocommerce/single-product/sale-flash.php
    sopretty/woocommerce/single-product/share.php
    sopretty/woocommerce/single-product/short-description.php
    sopretty/woocommerce/single-product/stock.php
    sopretty/woocommerce/single-product/tabs/additional-information.php
    sopretty/woocommerce/single-product/tabs/description.php
    sopretty/woocommerce/single-product/tabs/tabs.php
    sopretty/woocommerce/single-product/title.php
    sopretty/woocommerce/single-product/up-sells.php
    sopretty/woocommerce/single-product.php
    
    

    Can you please help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @yaz2411,

    More often than not, issues like this are caused by either a conflict with your theme or with another plugin.

    The best way to determine if a theme and/or plugin is causing the issue is to temporarily switch your theme to Storefront (https://www.woocommerce.com/storefront/) and disable all plugins except for WooCommerce and any extensions purchased from WooCommerce.com. An excellent way to do this is with a free plugin called Meks Quick Plugin Disabler (https://wordpress.org/plugins/meks-quick-plugin-disabler/), which will remember what plugins you currently have active, so it’s easy to switch back. Additionally, you can use a plugin called Health Check (https://wordpress.org/plugins/health-check/) – from the Troubleshooting tab you can click a button to temporarily disable plugins and switch themes for that session without impacting your users.

    If that resolves the issue, then one-by-one you can re-enable your plugins, testing in between, until you find the one causing the conflict.

    Cheers

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @yaz2411,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce links don’t work on Android phones in PORTRAIT mode!’ is closed to new replies.