Support » Plugin: WooCommerce » Woocommerce links don’t work on Android phones in PORTRAIT mode!

  • Resolved yaz2411



    I have a strange problem. I manage this e-shop for a client (inherited from antoher designer) and we noticed all the (Woocommerce) links don’t work on Shop or single product page.
    Moreover, this problem only occurs with Android phones when the device is held in Portrait!
    If you switch to Landscape, everthing works fine!

    WordPress, the theme and all the plugins are up to date.
    I tried disabling all the plugins (except Woocommerce) and tested but the problem remains.

    Steps to reproduce:
    1. Go to the [ redundant link removed ] on your Android device, held in Portrait.

    2. Click on any product to open its page

    3. Try to ‘Add to basket’ or ‘Add to Wishlist’ or click on any other links on that page (even the related products), it won’t work.

    4. Rotate your phone to Landscape: all the links work!!!

    Woocommerce system status report

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.4.4
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.2.6
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.39-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.4.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 13.57MB
    Database Data Size: 11.85MB
    Database Index Size: 1.72MB
    wp_woocommerce_sessions: Data: 1.55MB + Index: 0.03MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
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    wp_posts: Data: 0.24MB + Index: 0.06MB
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    ### Post Type Counts ###
    attachment: 328
    css3-rdhov: 1
    custom_css: 1
    customize_changeset: 2
    mc4wp-form: 2
    nav_menu_item: 21
    page: 30
    post: 1
    product: 102
    product_variation: 30
    rainmaker_form: 2
    shop_coupon: 6
    shop_order: 23
    testimonial: 2
    testimonial-free: 3
    testimonials: 2
    wc_afrsm: 3
    wcps: 3
    wpuf_forms: 1
    wpuf_input: 1
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (31) ###
    LayerSlider WP: by Kreatura Media – 6.7.6
    Advanced Code Editor: by BaInternet – 2.2.7
    Analytics Code Integration: by tms_gac – 1.2.3
    Bookly: by Ladela Interactive – 15.1
    Bookly Deposit Payments (Add-on): by Ladela Interactive – 2.0
    Breezing Forms: by Crosstec GmbH & Co. KG –
    Check Email: by Chris Taylor – 0.5.5
    Easy Responsive Tabs: by oscitas – 3.1
    Horizontal scrolling announcement: by Gopi Ramasamy – 8.7
    HTML Editor Syntax Highlighter: by Petr Mukhortov – 2.2.3
    MailChimp for WordPress: by ibericode – 4.2.4
    Max Mega Menu: by Tom Hemsley – 2.5
    P3 (Plugin Performance Profiler): by –
    SeedProd Coming Soon Page Pro: by SeedProd – 5.11.5
    Shortcodes Ultimate: by Vladimir Anokhin – 5.0.4
    Tabby Responsive Tabs: by cubecolour – 1.2.3
    Use Any Font: by Dinesh Karki – 4.9.2
    Visitors Traffic Real Time Statistics pro: by wp-buy – 3.8
    WhatsHelp Chat Button: by Whatshelp – 1.2.0
    Widgetkit: by YOOtheme – 2.9.13
    Woocommerce featured product categories: by Lamvt - Vu Thanh Lam – 3.9.1 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.1 – Not tested with the active version of WooCommerce
    WooCommerce Grid / List toggle: by jameskoster – 1.2.1 – Not tested with the active version of WooCommerce
    Woocommerce Products Slider: by pickplugins – 1.12.21 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.4
    Yoast SEO: by Team Yoast – 7.9
    WP Mail Logging: by Christian Zöller – 1.8.4
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.2.4
    Smush: by WPMU DEV –
    YITH WooCommerce Review Reminder: by YITHEMES – 1.4.0 – Not tested with the active version of WooCommerce
    YITH WooCommerce Wishlist: by YITHEMES – 2.2.3 – Not tested with the active version of WooCommerce
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #5 - /shop/
    Basket: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #287 - /terms-conditions/
    ### Theme ###
    Name: AccessPress Store
    Version: 2.1.6
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: sopretty/woocommerce/archive-product.php

    Can you please help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Luminus


    Automattic Happiness Engineer


    More often than not, issues like this are caused by either a conflict with your theme or with another plugin.

    The best way to determine if a theme and/or plugin is causing the issue is to temporarily switch your theme to Storefront ( and disable all plugins except for WooCommerce and any extensions purchased from An excellent way to do this is with a free plugin called Meks Quick Plugin Disabler (, which will remember what plugins you currently have active, so it’s easy to switch back. Additionally, you can use a plugin called Health Check ( – from the Troubleshooting tab you can click a button to temporarily disable plugins and switch themes for that session without impacting your users.

    If that resolves the issue, then one-by-one you can re-enable your plugins, testing in between, until you find the one causing the conflict.


    Plugin Support Luminus


    Automattic Happiness Engineer


    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce links don’t work on Android phones in PORTRAIT mode!’ is closed to new replies.