WooCommerce Layered Nav becomes invisible when filter is selected

Resolved PascalBajorat
(@pascalbajorat)

1 year, 8 months ago
Hey there,

since one of the last updates, we have got a problem with the Layered Nav widget.
We are using the Layered Nav as an attribute filter here:
https://www.xuits.com/produkt-kategorie/massanzug/

But after selecting a value the whole sidebar with the widgets becomes hidden.

For example:
https://www.xuits.com/produkt-kategorie/massanzug/?filter_anlass=business

And the Widgets are hidden here, but there are many more products with possibilities to set more filters. And in the past, they were also visible without any problems.

I think this is related to a WC update during the last weeks.

But I can’t say which update was the source of the problem.

Does anyone know about this?
- This topic was modified 1 year, 8 months ago by PascalBajorat.
The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@rainfallnixfig)

Thanks for reaching out to WooCommerce forums.

If you’re using the Ajax-Enabled Enhanced Layered Navigation premium extension which is not supported on this forum, contact us at WooCommerce.com > My Account > Support.

You may need to log into your WooCommerce.com account before you can access that page.

Also, don’t forget to share your System Status and include a link to this forum thread, so that we can keep track of what’s already been done.

If you’re not using that extension, share your System Status on this thread so that we can point you in the right direction. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks!

Thread Starter

PascalBajorat

(@pascalbajorat)

1 year, 8 months ago

No, it’s the typical and built-in Layered Nav:


### WordPress Environment ###

WordPress address (URL): https://www.xuits.com
Site address (URL): https://www.xuits.com
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.3.1
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 16 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: xuits_
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Datenbank-Datengröße: 516.42MB
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### Post Type Counts ###

acf-field: 97
acf-field-group: 12
attachment: 2359
br_filters_group: 2
br_product_filter: 4
custom_css: 1
document_template: 4
give_forms: 2
give_payment: 1
invoice: 1
itsec-dash-card: 8
itsec-dashboard: 1
nav_menu_item: 127
page: 99
post: 31
product: 415
product_variation: 291
rank_math_locations: 4
revision: 3607
shop_coupon: 2
shop_order: 246
shop_order_refund: 14
store: 4
tablepress_table: 13
wp_block: 6
wp_global_styles: 1
wpforms: 6

### Security ###

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Hide errors from visitors: ✔

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iThemes Security: von iThemes – 8.1.2
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redq_rental (redq_rental)
simple (simple)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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rated-4 (rated-4)
rated-5 (rated-5)

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Overrides: xuits/woocommerce/cart/cart-item-data.php
xuits/woocommerce/cart/cart-shipping.php Version 3.5.0 ist veraltet. Die Hauptversion ist 3.6.0
xuits/woocommerce/cart/cart-totals.php
xuits/woocommerce/cart/cart.php Version 3.7.0 ist veraltet. Die Hauptversion ist 3.8.0
xuits/woocommerce/checkout/form-shipping.php Version 3.0.9 ist veraltet. Die Hauptversion ist 3.6.0
xuits/woocommerce/checkout/payment.php Version 3.4.0 ist veraltet. Die Hauptversion ist 3.5.3
xuits/woocommerce/checkout/thankyou.php Version 3.2.0 ist veraltet. Die Hauptversion ist 3.7.0
xuits/woocommerce/single-product/related.php Version 3.0.0 ist veraltet. Die Hauptversion ist 3.9.0
xuits/woocommerce/single-product/tabs/tabs.php Version 2.4.0 ist veraltet. Die Hauptversion ist 3.8.0
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Notes: 95
Onboarding: completed

### Action Scheduler ###

Complete: 2.569
Oldest: 2022-07-27 08:51:33 +0000
Newest: 2022-08-25 11:02:33 +0000

Failed: 13
Oldest: 2020-05-11 11:58:18 +0000
Newest: 2020-09-17 20:32:03 +0000

Pending: 9
Oldest: 2022-08-25 22:50:06 +0000
Newest: 2022-08-29 02:15:47 +0000

### Status report information ###

Generated at: 2022-08-25 16:45:56 +02:00

Plugin Support

Joseph B. (a11n)

(@tamirat22)

1 year, 8 months ago

Hello @pascalbajorat!

Thanks for the reply and for sharing the Status Report!

One thing that stands out from the logs is that your template files, which contain the markup and template structure for the front end, are outdated.

Outdated Templates: ❌

Could you please update those template files as laid out here and see if the problem persists?

Furthermore, I see that you have active extensions/plugins from the WooCommerce.com store, which entitle you to official support by WooCommerce through the ticket queue.

If the above remedy doesn’t address your issue, please contact us at WooCommerce.com > My Account > Support.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

This reply was modified 1 year, 8 months ago by Joseph B. (a11n).

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