Support » Plugin: Status and Order Tracking » WooCommerce Integration?

  • Resolved jftidwell


    I don’t understand why this can not access WooCommerce order information that was in place before the plugin was activated. It seems to me that this would be the main purpose of this plugin. Do you have a way to do this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Also, now causing this error when I place a test order…

    2017/08/16 18:27:36 [error] 476#0: *327 FastCGI sent in stderr: “PHP message: PHP Fatal error: Call to undefined method WC_Order::get_customer_id() in /public/wp-content/plugins/order-tracking/Functions/EWD_OTP_Woo_Commerce_Integration.php on line 45” while reading response header from upstream, client: 162.x.x.x, server:, request: “POST /checkout/?wc-ajax=checkout HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php5-fpm-mysite.sock:”, host: “”, referrer: “”

    Plugin Contributor EtoileWebDesign


    Hi Jftidwell,

    The way Order Tracking Plugin works is, when it is integrated with WooCommerce and some one places new order from fornt-end. That order is also Created in Order Tracking plugin. The plugin can not sync data from before the plugin was install.

    The get_customer_id() function we call is from the woocommerce file. It is not something we create. It’s looks like there is an issue with the customer for that order or may be with one of the woocommerce file. Could you provide us with a link to your submit order page. So, we can see anything stands out.

    Thank you

    Hi Team,

    I need some assistance. I am facing the problem on my website cart page. I am not able to see (+) and (-) or any product quantity edit option on my cart page. Please help me is my website.

    @etoilewebdesign Thanks for the reply. I can provide more information privately. How can I contact you?

    Plugin Contributor EtoileWebDesign


    @jftidwell, You can contact us on our email:

    @ramsngh176, I think you are on a wrong forum. This forum is for Status Tracking Plugin from This plugin doesn’t have any cart functionality. May be you can search for WooCommerce Forum for shopping cart issue.

    Thank you



    HI, kindly how can i change form tracking result page statement if any order not in the list?
    i found no option in your perineum plugin to change order result page statement

    i want to change this statement
    you order number not in list (massage in form verification result page)

    Plugin Contributor EtoileWebDesign


    Hi umara,

    Do you mean the text that says: “There are no order statuses for tracking number”?

    Unfortunately, we haven’t yet added that to the labelling options. There are still two ways you could change that text. First, since the text is localized in the code, you could use a program like Poedit to create a translation with the wording that you want. Or you could modify this directly in the code. It’s found in the “EWD_OTP_Return_Results.php” file in the “Functions” folder. It’s important to note, though, that any changes made directly to the core plugin code would be overwritten if you update the plugin.

    Also, for future reference, if you’re going to be posting a new, unrelated question, it is best to start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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