Support » Plugin: Klarna Checkout for WooCommerce » Woocommerce Germanized legal checkbox

  • Resolved Becki Beckmann

    (@becki)


    Hello there,

    I followed your code here to display the germanized checkbox

    https://docs.krokedil.com/article/271-klarna-checkout-germanized-plugin-compatibility

    now the germanized checkbox displays at the klarna checkout page but actually is not recognized by klarna checkout plugin.

    meaning customers can still submit orders even the germanized checkbox is left unchecked!

    how can I achieve that klarna checkout recognizes the germanized checkbox and disables submitting when the box is not checked?

    any help is highy appreciated 😉

    thanks & greetings
    Becki

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello again,

    did a bit more testing on this issue as we got incoming orders with a fallback due to an error in the checkout (Error message: Please accept our terms and conditions.).

    the issue is easily to replicate. Please go to our shop at https://www.kca-lab.com/shop

    Add a product to the cart and then proceed to the checkout. there just select Klarna and the Klarna Checkout starts. Fill in your personal info and do not accept the terms and conditions checkbox on the left from germanized plugin.

    then click on place order and the klarna checkout will reload and turn grey with the blinking 3 dots. at the top it will load the kco-required notice and say some required fields are still missing.

    as the notice is loaded at the top most users won’t actually see that! so users perhaps think the checkout got stuck? there’s some problem? and they just hit F5 or do a reload of the checkout …

    once the checkout is reloaded you can just place the order without having to accept the terms & conditions! you just fill in your birth date and place the order … done!

    which is actually not that good as this creates a fallback due to an error in the checkout. the order is then set to ‘on hold’ …

    how can we fix this issue?

    thanks & greetings
    Becki

    Hi @becki
    The customer should be pushed up to the notice when it is added to the page, if they are not then something JavaScript related is wrong on the page.

    If you send in a support ticket to support@krokedil.com we can help you a bit faster and easier, also please provide an admin account in the mail that you send us and we can take a closer look at the issue.

    Best regards,
    Michael Bengtsson
    Krokedil

    Hello @michaelbengtsson

    just send a support ticket to the email address you provided. Thanks!

    best regards
    Becki

    Plugin Author klarna

    (@klarna)

    Closing this topic as this has moved to direct support.

Viewing 4 replies - 1 through 4 (of 4 total)
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