Support » Plugin: WooCommerce » WooCommerce gallery issue

  • Hello,

    I just noticed a bug with the WooCommerce gallery.

    When you have a variable product, where you have chosen a default variation. The gallery stops working on mobiles.

    When I try to click on any of the thumbnail images, nothing happens.

    The normal behavior is that when you click, the image changes.

    Here is an example link: http://raybasics.co/producto/jacket-skinny-fit/

    Please from a mobile device, click on the following image. They will see that nothing happens.

    I hope you can help me with this.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support maykato

    (@maykato)

    Hello,

    I can see the issue on my mobile too. This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem
    • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter rebajaslocascom

    (@rebajaslocascom)

    Hello, thanks for answering.

    It is a new site, just and has 3 plugins.

    I’ve already tried changing the theme and disabling all plugins.

    The problem continues. The only way to correct it is by deactivating the default variation in the product.

    Plugin Support maykato

    (@maykato)

    Hello,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter rebajaslocascom

    (@rebajaslocascom)

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://raybasics.co
    Site address (URL): http://raybasics.co
    WC Version: 5.0.0
    REST API Version: ✔ 5.0.0
    WC Blocks Version: ✔ 4.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.9.0
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.11
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: rb_
    Tamaño total de la base de datos: 2.92MB
    Tamaño de los datos de la base de datos: 1.48MB
    Tamaño del índice de la base de datos: 1.44MB
    rb_woocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    rb_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_woocommerce_order_itemmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    rb_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    rb_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    rb_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_actionscheduler_actions: Datos: 0.02MB + Índice: 0.11MB + Motor InnoDB
    rb_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_actionscheduler_logs: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_comments: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    rb_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_options: Datos: 0.23MB + Índice: 0.06MB + Motor InnoDB
    rb_postmeta: Datos: 0.11MB + Índice: 0.06MB + Motor InnoDB
    rb_posts: Datos: 0.34MB + Índice: 0.06MB + Motor InnoDB
    rb_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_usermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    rb_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    rb_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    rb_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    rb_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    rb_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    rb_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    rb_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    rb_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    rb_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 15
    custom_css: 1
    customize_changeset: 12
    gp_elements: 3
    nav_menu_item: 17
    page: 7
    post: 2
    product: 5
    product_variation: 20
    revision: 27
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
    Hide errors from visitors: ✔
    
    ### Active Plugins (6) ###
    
    GenerateBlocks: por Tom Usborne – 1.3.2
    GP Premium: por Tom Usborne – 1.12.3
    Loco Translate: por Tim Whitlock – 2.5.1
    WooCommerce Checkout Field Editor: por WooCommerce – 1.5.39
    Mercado Pago payments for WooCommerce: por Mercado Pago – 5.0.0
    WooCommerce: por Automattic – 5.0.0
    
    ### Inactive Plugins (2) ###
    
    WPForms Lite: por WPForms – 1.6.5
    WP Mail SMTP: por WPForms – 2.6.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: COP ($)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #6 - /tienda/
    Carrito: #7 - /carrito/
    Finalizar compra: #8 - /finalizar-compra/
    Mi cuenta: #9 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: GeneratePress Child
    Version: 0.1
    Author URL: https://tomusborne.com
    Child Theme: ✔
    Parent Theme Name: GeneratePress
    Parent Theme Version: 3.0.3
    Parent Theme Author URL: https://tomusborne.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Completo: 15
    Oldest: 2021-03-05 20:25:14 +0000
    Newest: 2021-03-08 15:56:48 +0000
    
    
    Thread Starter rebajaslocascom

    (@rebajaslocascom)

    Hello,

    I’m still waiting for an answer.

    Please help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WooCommerce gallery issue’ is closed to new replies.