woocommerce extension plugin error (please help!!) (3 posts)

  1. SaraShanae
    Posted 2 years ago #

    I recently downloaded an extension for UPS shipping with woocommerce from extensionworks.com - when you download and activate the plugin, a link comes up across the top of the plugin page that prompts you to download their additional plugin (that makes the one I bought, work) and it says "Install the Extension Works Framework plugin".

    When I click it, however, I am given a white page with the following error: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    Which is how I got here. I tried contacting the the company, but they're australian and the line has been busy for over an hour now even though it was only 4pm, monday evening, their time when i first called...

    Any advice to help me here???

  2. Krishna
    Posted 2 years ago #

    You need to ask the site from where you downloaded and installed the plugin/software as we do not support non-WPORG products here.

  3. SaraShanae
    Posted 2 years ago #

    Thank you for replying, I'll try again to get a hold of them.

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