WooCommerce Events & Placeholders not showing

Resolved lorettan
(@lorettan)

1 month ago

I am wanting to use ShopMagic to send WooCommerce order related emails – specifically at the moment Order Completed emails. I have installed and activated the plugin (many times now) and when I go to the Automations/ Add New page, none of the WooCommerce events are displayed in the drop down list box. The only entries are Cart Abandoned and Comment Published. I also have no placeholders displayed on the right hand side of the page.

WooCommerce and all plugins have been updated.

I have deactivated & deleted ShopMagic and reinstalled and activated it multiple times. I have cleaned up the database in between installs deleting all ShopMagic related entries in WP DB Cleaner. I have changed themes to see if there is a conflict and get the same behaviour. I have checked WooCommerce events are working (they are).

I don’t know what else to do to get the events and placeholders to show and be able to set up automations.

ShopMagic version is 4.8.3 Woocommerce version is 10.7.0. This is the same in both Chrome and Edge. I am on Windows 11 version 25H2.

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support

rzepsen

(@rzepsen)

1 month ago

Hi, @lorettan

Thank you for the detailed description.

Could you please let us know which PHP version and WordPress version you are currently using?

Additionally, please go to:

WooCommerce → Status → Logs

and check whether there are any errors related to:

ShopMagic
WooCommerce
the database
or the server environment.

If you find any relevant errors, please send them in your reply to this message.

This information will help us investigate why WooCommerce events and placeholders are not being loaded correctly in ShopMagic.

Thread Starter

lorettan

(@lorettan)

4 weeks ago

Hi,

Thanks for the reply. Much appreciated.

WordPress version is 6.9.4.

PHP version is 8.2.30

Below are the log files for ShopMagic. There are none for the database or server. The only other error file is the wc_get_related_products (below) if that has any relevance?

Thanks for your help.

Kind regards,

Loretta

ShopMagic 2026-05-07:

2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1054 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_1 from order #1054 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1065 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_2 from order #1065 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1095 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_3 from order #1095 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1098 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_4 from order #1098 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1101 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_5 from order #1101 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1375 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_6 from order #1375 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1377 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 ERROR Guest extraction for order #1377 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1497 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_7 from order #1497 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1646 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_8 from order #1646 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1649 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 ERROR Guest extraction for order #1649 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1689 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_9 from order #1689 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1695 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_10 from order #1695 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1696 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 ERROR Guest extraction for order #1696 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1698 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_11 from order #1698 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1699 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_12 from order #1699 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Trying to extract guest from order #1707 CONTEXT: {"uid":"874048f"}
2026-05-07T13:48:11+00:00 DEBUG Successfully extracted guest #g_13 from order #1707 CONTEXT: {"uid":"874048f"}
2026-05-07T13:50:00+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f4b6259","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d2dd4a6c-7a1b-4615-9eb7-1d53e5573ee6"}}
2026-05-07T13:50:01+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f4b6259","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c2f1f483-cee8-47f1-9231-144c3d89494d"}}
2026-05-07T14:09:29+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"66d1514","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"57b4d91f-9710-44c1-8650-4c2a68628d27"}}
2026-05-07T14:09:30+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"66d1514","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"05768006-9039-4876-a779-b115fe3ebc36"}}
2026-05-07T14:29:11+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8e379fe","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"a5ca1f89-89cd-4b59-b589-d7f73348e8fc"}}
2026-05-07T14:29:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8e379fe","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c24a874c-b858-4775-b759-c670ae6446cc"}}

ShopMagic 2026-05-05:

2026-05-05T10:23:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"adb75d5","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e5f89881-838b-48d7-a137-c0544233d35e"}}
2026-05-05T10:23:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"adb75d5","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4094b67a-0220-41b7-80a2-e777c133f12c"}}
2026-05-05T10:24:09+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"77a6938","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e8c1d074-b04a-4a35-b39b-40ca0dc64f3c"}}
2026-05-05T10:24:10+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"77a6938","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"a8cab280-8186-46b0-8082-a440044a6046"}}
2026-05-05T10:28:09+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"1e28505","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d5e11993-2884-4a31-94db-9fc968a719d7"}}
2026-05-05T10:28:09+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"1e28505","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"b9cc4d93-226a-4d2a-8511-e928976f51d9"}}
2026-05-05T10:28:38+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"784fd11","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"ea017dbb-0d4b-4df5-a7e0-88736a9a62fb"}}
2026-05-05T10:28:38+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"784fd11","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"f8755b2e-9c0b-4bfb-b4e2-35101eb2dddc"}}
2026-05-05T10:28:42+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c4c808e","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"f4136417-f1b9-438c-9fa7-32d61e781bfb"}}
2026-05-05T10:28:42+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c4c808e","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e7eb579f-2547-4463-a9b0-e9f060ea53a0"}}
2026-05-05T10:34:08+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"959bf64","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"aebea9a1-6bb3-41c0-ba7b-1829490baded"}}
2026-05-05T10:34:09+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"959bf64","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"2afc6b54-a65b-420b-825b-0f94bf37b27b"}}
2026-05-05T10:34:37+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"53fd749","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"bc12326b-cc12-4b36-98d4-b07a9bcdc8c8"}}
2026-05-05T10:34:38+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"53fd749","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"8d5f88f1-3572-483b-be4e-7a30b1b93493"}}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1054 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_1 from order #1054 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1065 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_2 from order #1065 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1095 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_3 from order #1095 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1098 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_4 from order #1098 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1101 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_5 from order #1101 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1375 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_6 from order #1375 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1377 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 ERROR Guest extraction for order #1377 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1497 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_7 from order #1497 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1646 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_8 from order #1646 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1649 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 ERROR Guest extraction for order #1649 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1689 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_9 from order #1689 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1695 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_10 from order #1695 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1696 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 ERROR Guest extraction for order #1696 was impossible. Reason: Failed to save intercepted guest from Order provider CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1698 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_11 from order #1698 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1699 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_12 from order #1699 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Trying to extract guest from order #1707 CONTEXT: {"uid":"ea3f612"}
2026-05-05T13:27:15+00:00 DEBUG Successfully extracted guest #g_13 from order #1707 CONTEXT: {"uid":"ea3f612"}

ShopMagic 2026-04-29:

2026-04-29T08:59:52+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"1d35d89","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"94c6118a-3976-427a-9133-432a1816fd31"}}
2026-04-29T08:59:53+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"1d35d89","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"7dff495c-69e0-421e-a0fb-33f696abfb3a"}}
2026-04-29T09:00:00+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"bb0c0a4","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"10877ac6-1e1f-4518-8b91-dc953066f399"}}
2026-04-29T09:00:01+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"bb0c0a4","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c1767fe3-3525-4a86-8fb9-393ff27f1a7e"}}
2026-04-29T09:00:10+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8e1c0ef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"7a7733e2-087e-4c15-ab68-91be717482c7"}}
2026-04-29T09:00:10+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8e1c0ef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"a6292b1b-7386-4ee9-bf08-e6a8d90f09f9"}}
2026-04-29T09:02:48+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6578912","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"5c1d25f1-1520-4ec8-8973-aff27d926f0f"}}
2026-04-29T09:02:48+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6578912","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"bfafc8f4-f6fb-451c-ab19-f624521ff628"}}
2026-04-29T09:02:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"b044823","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"103d0a30-2d71-4e4c-994d-47dc5aab0251"}}
2026-04-29T09:02:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"b044823","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"af8de934-842c-4ad8-858c-8876900e5fa8"}}
2026-04-29T09:14:35+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f7c27ea","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"b5f68cd3-2c40-419f-b24d-9c1f94decc2f"}}
2026-04-29T09:14:36+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f7c27ea","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e1bf6ca9-6866-49f1-8815-2871741bd3f5"}}
2026-04-29T09:14:42+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"7ed3a1b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"7b08e2f6-c67b-4780-8037-dfee8cabcc93"}}
2026-04-29T09:14:43+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"7ed3a1b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"3ac319c7-45b0-42ff-976a-ba70b5dba804"}}
2026-04-29T09:14:52+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0da4916","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"47bd0968-5103-4d01-8c29-c594fe3e1cdf"}}
2026-04-29T09:14:53+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0da4916","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4d158604-8e52-4cca-b34f-dba318530773"}}
2026-04-29T09:16:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ef98173","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"8a40c353-15b5-407d-b8cb-634378bf0a0a"}}
2026-04-29T09:16:58+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ef98173","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"6ba619fd-4d37-429b-9e8f-b5888a16dfe1"}}
2026-04-29T09:28:00+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f03cedb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"8dcd0d39-555e-4326-8a68-8a2aa780461e"}}
2026-04-29T09:28:00+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"f03cedb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e3f25df0-2b69-41f3-be77-6713c6767462"}}
2026-04-29T09:35:30+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0c681c2","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e455268d-55cf-4ed1-a9df-13a2fbf44bd2"}}
2026-04-29T09:35:30+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0c681c2","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"dc7aa837-f562-49c5-b154-fb7b65aad78e"}}
2026-04-29T09:35:37+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4cc824c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d327c2c5-082c-44e9-8cb6-6c3a33815c91"}}
2026-04-29T09:35:38+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4cc824c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"cfa91e9c-22f7-42e8-8c05-5d9488d7ce2a"}}
2026-04-29T09:41:51+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"154b8ef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"6141159f-be9c-4819-9921-d062359739d3"}}
2026-04-29T09:41:52+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"154b8ef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c90e910e-bfdc-42e7-8722-a0c0f0514503"}}
2026-04-29T13:59:50+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8355f4f","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"38c68c78-d239-49a4-8b84-c72f6021e573"}}
2026-04-29T13:59:51+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"8355f4f","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"001ef9da-3f9b-4c14-a663-b745f20b99ee"}}

ShopMagic 2026-04-28:

2026-04-28T13:35:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c690a73","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"9a904456-ef7d-4cb2-96ca-d6079b2f75e5"}}
2026-04-28T13:35:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c690a73","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"aa507644-ed40-4a2c-b618-fc68a7bd5b4b"}}
2026-04-28T13:36:40+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4ef8dc7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"a132fe5b-acc6-4b8a-bfa3-808b336bc489"}}
2026-04-28T13:36:40+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4ef8dc7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"cd6bf9d1-f884-4cd8-8052-e66ab493c7cd"}}
2026-04-28T13:54:55+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dbf4096","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"7e4e5d48-eb97-4c35-b663-4cd48e978826"}}
2026-04-28T13:54:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dbf4096","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"11f4adcd-27ca-4e4b-97ef-87992a40b320"}}
2026-04-28T14:24:43+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"651127b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d2e04bf8-8a29-49c6-b804-2165848e5688"}}
2026-04-28T14:24:44+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"651127b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4d4e6a89-c44c-4e76-a80d-66e63d72a54e"}}
2026-04-28T14:24:51+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dcb1f95","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"efd549ff-0657-46b1-b408-a00d66a9a01c"}}
2026-04-28T14:24:52+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dcb1f95","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e6eb77c5-e3ca-4e4b-ac12-64f4ba1ddefc"}}
2026-04-28T14:24:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"2ab37e8","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4476c161-942c-43f2-ac24-18365849f7aa"}}
2026-04-28T14:24:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"2ab37e8","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"36d3deff-d62e-4452-972d-dfc88548094e"}}
2026-04-28T14:25:05+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"e8b2ad7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d7aa43dc-9079-4bb6-8817-11c31290adb3"}}
2026-04-28T14:25:05+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"e8b2ad7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"ddd04258-4390-420f-aad2-6a70ae981b6e"}}
2026-04-28T14:26:13+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6be203c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"bcda6b5f-99a1-4bb3-adf3-a18f1f506547"}}
2026-04-28T14:26:14+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6be203c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"93843248-b754-40fd-a41d-3af8cf537eb7"}}
2026-04-28T14:26:21+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"125957c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"03ddf913-d3ea-472a-863d-af4e5c162bf0"}}
2026-04-28T14:26:23+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"125957c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d2915d0b-55fc-4d53-8998-089e7d076205"}}
2026-04-28T14:26:25+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ae35529","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"f97c926d-fcee-42cb-ac0f-7daa8a25df1f"}}
2026-04-28T14:26:25+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ae35529","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"3cfb576b-ae61-422c-92cf-770a8aeb017f"}}
2026-04-28T14:26:27+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dc2415b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"da4c63de-b100-4565-9810-f771de3d3a96"}}
2026-04-28T14:26:28+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dc2415b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"ddbc5bf5-99bc-4d5e-859e-0625da6691c7"}}
2026-04-28T14:32:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0742bef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"1e7ece66-c58d-406f-b9ae-ab708cf8850f"}}
2026-04-28T14:32:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0742bef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"36593435-2371-42c1-904c-f9939aa4f011"}}
2026-04-28T14:33:02+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"caaf531","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"44e493c9-83ab-49c9-9294-ba7941fd89c0"}}
2026-04-28T14:33:03+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"caaf531","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"5ca93993-c61f-4b2d-93ee-f97a838b5c3e"}}
2026-04-28T14:33:07+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"27c5bbb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"585f3252-dc36-428f-a944-920ac27af074"}}
2026-04-28T14:33:08+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"27c5bbb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"cf2aa95d-0d1f-43b5-b503-c18e493e13a1"}}
2026-04-28T14:33:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"328fe88","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"69f41ea3-cfe1-4993-9f30-88646f3488fc"}}
2026-04-28T14:33:13+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"328fe88","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c0a52581-2ebf-4cdb-b76a-171dfc3d5ad5"}}

ShopMagic 2026-04-15

2026-04-28T13:35:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c690a73","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"9a904456-ef7d-4cb2-96ca-d6079b2f75e5"}}
2026-04-28T13:35:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"c690a73","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"aa507644-ed40-4a2c-b618-fc68a7bd5b4b"}}
2026-04-28T13:36:40+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4ef8dc7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"a132fe5b-acc6-4b8a-bfa3-808b336bc489"}}
2026-04-28T13:36:40+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"4ef8dc7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"cd6bf9d1-f884-4cd8-8052-e66ab493c7cd"}}
2026-04-28T13:54:55+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dbf4096","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"7e4e5d48-eb97-4c35-b663-4cd48e978826"}}
2026-04-28T13:54:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dbf4096","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"11f4adcd-27ca-4e4b-97ef-87992a40b320"}}
2026-04-28T14:24:43+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"651127b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d2e04bf8-8a29-49c6-b804-2165848e5688"}}
2026-04-28T14:24:44+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"651127b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4d4e6a89-c44c-4e76-a80d-66e63d72a54e"}}
2026-04-28T14:24:51+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dcb1f95","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"efd549ff-0657-46b1-b408-a00d66a9a01c"}}
2026-04-28T14:24:52+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dcb1f95","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"e6eb77c5-e3ca-4e4b-ac12-64f4ba1ddefc"}}
2026-04-28T14:24:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"2ab37e8","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"4476c161-942c-43f2-ac24-18365849f7aa"}}
2026-04-28T14:24:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"2ab37e8","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"36d3deff-d62e-4452-972d-dfc88548094e"}}
2026-04-28T14:25:05+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"e8b2ad7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d7aa43dc-9079-4bb6-8817-11c31290adb3"}}
2026-04-28T14:25:05+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"e8b2ad7","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"ddd04258-4390-420f-aad2-6a70ae981b6e"}}
2026-04-28T14:26:13+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6be203c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"bcda6b5f-99a1-4bb3-adf3-a18f1f506547"}}
2026-04-28T14:26:14+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"6be203c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"93843248-b754-40fd-a41d-3af8cf537eb7"}}
2026-04-28T14:26:21+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"125957c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"03ddf913-d3ea-472a-863d-af4e5c162bf0"}}
2026-04-28T14:26:23+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"125957c","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"d2915d0b-55fc-4d53-8998-089e7d076205"}}
2026-04-28T14:26:25+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ae35529","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"f97c926d-fcee-42cb-ac0f-7daa8a25df1f"}}
2026-04-28T14:26:25+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"ae35529","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"3cfb576b-ae61-422c-92cf-770a8aeb017f"}}
2026-04-28T14:26:27+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dc2415b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"da4c63de-b100-4565-9810-f771de3d3a96"}}
2026-04-28T14:26:28+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"dc2415b","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"ddbc5bf5-99bc-4d5e-859e-0625da6691c7"}}
2026-04-28T14:32:56+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0742bef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"1e7ece66-c58d-406f-b9ae-ab708cf8850f"}}
2026-04-28T14:32:57+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"0742bef","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"36593435-2371-42c1-904c-f9939aa4f011"}}
2026-04-28T14:33:02+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"caaf531","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"44e493c9-83ab-49c9-9294-ba7941fd89c0"}}
2026-04-28T14:33:03+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"caaf531","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"5ca93993-c61f-4b2d-93ee-f97a838b5c3e"}}
2026-04-28T14:33:07+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"27c5bbb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"585f3252-dc36-428f-a944-920ac27af074"}}
2026-04-28T14:33:08+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"27c5bbb","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"cf2aa95d-0d1f-43b5-b503-c18e493e13a1"}}
2026-04-28T14:33:12+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"328fe88","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"69f41ea3-cfe1-4993-9f30-88646f3488fc"}}
2026-04-28T14:33:13+00:00 ERROR Failed to get resources list CONTEXT: {"uid":"328fe88","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"c0a52581-2ebf-4cdb-b76a-171dfc3d5ad5"}}

wc_get_related_products: 2026-05-05:

2026-05-05T01:33:20+00:00 ERROR Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “3”
2026-05-05T06:29:43+00:00 ERROR Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “3”
2026-05-05T13:34:56+00:00 ERROR Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “3”
2026-05-05T13:36:35+00:00 ERROR Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “3”

Plugin Support

rzepsen

(@rzepsen)

3 weeks, 6 days ago

Thank you

You mentioned that you’ve already checked the plugin for any potential conflicts with the theme. Have you carried out the same test with other plugins? If not, disable all plugins, leaving only ShopMagic and WooCommerce enabled. If the error doesn’t occur, start enabling the plugins one by one and see when the error occurs again.

Thread Starter

lorettan

(@lorettan)

3 weeks, 6 days ago

Thanks. I had not done that but now have. The error still occurs with all other plugins deactivated.

Plugin Support

rzepsen

(@rzepsen)

3 weeks, 5 days ago

Hi@lorettan

Thank you

The log indicates errors here

ERROR Failed to get resources list CONTEXT: {"uid":"c690a73","response":{"httpStatus":401,"code":1014,"codeDescription":"Problem during authentication process, check headers!","message":"Unknown token type in authentication header, check X-Auth-Token header format!","moreInfo":"https://apidocs.getresponse.com/v3/errors#1014","context":[],"uuid":"9a904456-ef7d-4cb2-96ca-d6079b2f75e5"}}

Your application/website tried to connect to the GetResponse API, but the authentication was not done correctly.

In short:
Your X-Auth-Token header is in the wrong format. The GetResponse API expects one of these two formats:

API Key

X-Auth-Token: api-key {YOUR_API_KEY}

OAuth Token

X-Auth-Token: Bearer {ACCESS_TOKEN}

If you send just the raw key or use the wrong prefix (api-key / Bearer ), you’ll get exactly this error.
What to check:

Make sure you are using a valid and active API key from GetResponse.
Verify that the header includes the correct format (e.g., api-key xxxxxxxx instead of only xxxxxxxx ).
Don’t mix the two authentication methods (API Key vs OAuth).

If the connection to the GetResponse API is not working properly and is affecting ShopMagic’s performance, please report the issue directly on our support forum.

Thanks.

Plugin Support

rzepsen

(@rzepsen)

2 weeks, 6 days ago

Hi, @lorettan

Have you tried resolving the connection issue with GetResponse? Were you able to do so? If so, does the original problem still persist?

If you’re still having trouble displaying events or placeholders, could you please report this issue on the plugin’s official support forum?

Thread Starter

lorettan

(@lorettan)

2 weeks, 6 days ago

Thank you for your response. Unfortunately, I am not a developer and did not develop this website. I’m just trying to maintain it and do the basics. I can see there is no API key on the ShopMagic Settings under GetResponse. And there was no GetResponse plugin shown in the list of installed plugins. Which I am assuming is the problem? I have now installed and activated the plugin GetResponse – Official but it is not showing up anywhere other than the installed plugin list.

Plugin Support

rzepsen

(@rzepsen)

2 weeks, 5 days ago

Ok @lorettan

Could you please report this issue on the plugin’s official support forum?

Thread Starter

lorettan

(@lorettan)

2 weeks, 4 days ago

Will do, thank you for your help.

Plugin Support

rzepsen

(@rzepsen)

2 weeks, 3 days ago

Problem solved. It was simply a matter of selecting any event in the automation. Once selected, the placeholders started to appear, as per the plugin’s architecture.

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