Support » Plugin: WooCommerce » Woocommerce error on checkout

  • Resolved monjolitop

    (@monjolitop)


    Hi,

    It’s my first time on this forum and i’m not really sure that i’m posting on the best place, so please, be gentle with the newbie who i am 🙂

    I installed wordpress and woocommerce, i created my product and everything works except the checkout for product that cost nearly ~37€.

    I have this error message :

    Array
    (
        [message] => Wrong or missing parameters (see details).
        [object] => error
        [id] => a4b7517e85e011e99c960a628f07f697
        [details] => Array
            (
                [amount] => The amount must be a positive integer, in cents. You provided '3780.0'.
            )
    
    )
    {"result":"success","redirect":false}

    I tried to deactivate all plugins but it still doesn’t work.
    I changed the price of the product for 37,4€ and it works.

    Do you have an idea where the issue is ?

    Thanks,

    PS : Excuse my English, it’s not my natal language.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Just try 37,00 than it should work

    Thread Starter monjolitop

    (@monjolitop)

    In fact, my product cost 33,90€ and shipping cost 3,90€. Yes, when i changed the price to 33,50€, it works. But I want to sell my product 33,90€…

    Try clearing Transients and see if you get what you want.

    WooCommerce > Status > Tools and click on click Clear Transients.

    Thread Starter monjolitop

    (@monjolitop)

    No, the customer still have : “Error processing checkout. Please try again.” on front and the error in console (F12) still the same.

    Array
    (
        [message] => Wrong or missing parameters (see details).
        [object] => error
        [id] => cc5a4e1e85f611e9a36a027863dcc1df
        [details] => Array
            (
                [amount] => The amount must be a positive integer, in cents. You provided '3780.0'.
            )
    
    )
    {"result":"success","redirect":false}

    Can the problem come from the plugin uses for payment (which is payplug) ?

    • This reply was modified 2 years, 11 months ago by monjolitop.

    Wait. I’m confused. Now you have an error? I thought you had a rounding up/down issue.

    Thread Starter monjolitop

    (@monjolitop)

    A customer told me that she could not finish her order.
    I tried with different products and it appears that the problem come from the price of the product.
    I changed the price from 33,90 to 33,50 and it works. When i set back 33,90, it does not work.
    The customer have an error when clicking on “order” (just before payment redirect) and when i try, i press F12 for developper mode on Chrome, and i can see the error “the ammount must be a positive integer[…]”.

    I hope i’m clear enought

    What’s your decimal at? 1 or 2?

    Thread Starter monjolitop

    (@monjolitop)

    2. With comma for decimal separator.

    @payplug Can you help ?

    • This reply was modified 2 years, 11 months ago by monjolitop.

    Isn’t 33,90 really €3,390

    Thread Starter monjolitop

    (@monjolitop)

    c’est bon. je suis français

    désactiver votre plugin de paiement et tester. assurez-vous également qu’aucun cache n’est sur le panier de la page de paiement.

    Thread Starter monjolitop

    (@monjolitop)

    Ça aurait été plus simple en français depuis le début..

    J’ai corrigé mon problème. J’utilisais un plugin non-officiel pour le mode de paiement (payplug). J’ai viré le plugin non-officiel et j’ai mis le plugin officiel et ça fonctionne.

    Merci beaucoup pour le temps que vous avez pris pour répondre à mes questions !

    Bonne journée.

    lol bien, nous ne savions pas à l’époque. content que vous ayez trouvé le problème.
    bonne journée 😀

Viewing 14 replies - 1 through 14 (of 14 total)
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