Title: Woocommerce error message
Last modified: August 30, 2016

---

# Woocommerce error message

 *  Resolved [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/)
 * Using Woocommerce, and OT Community Edition, both latest versions.
    Upon completing
   a transaction getting the error message “Removed a ticket from your cart, because
   it’s timer expired.” even though the transaction has completed successfully. 
   Thanks
 * [https://wordpress.org/plugins/opentickets-community-edition/](https://wordpress.org/plugins/opentickets-community-edition/)

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708020)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * This message should not be showing unless the cart took more than 1 hour to complete
   from the time the ticket was added. Even when it happens, it should prevent checkout,
   because it would be happening before the page to complete the checkout is loaded.
 * With this in mind, we could be running into an unexpected edge case. The first
   step in determining if that it is the case, is to have you check a couple things.
   I need you to check two places.
 * First, figure out the order number that this message happened on, and the event
   that the tickets on that order were purchased for. Then run your Seating Report(
   OpenTickets (menu) -> Reports (submenu) -> Seating (tab)) for the day of the 
   event that the order purchased a ticket for. Check the resulting report for the
   order number you found. If the order number is *not* on the list, then there 
   may actually be a functional problem here, instead of some weird edge case.
 * Second, goto your Advanced Tools screen (OpenTickets (n=menu) -> System Status(
   submenu) -> Advanced Tools (tab) -> I understand (button)). Select the event 
   that you figured out above. Find the order number you figured out on this list.
   If it is missing here, there could also be a problem that is not an edge case.
 * Once we have completed these first steps, we will have a better understanding
   of how to proceed. Please update me here once you have completed them.
 * Loushou
 *  Thread Starter [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708075)
 * Hi [@loushou](https://wordpress.org/support/users/loushou/), thanks for the quick
   response.
 * I’ve gone through your instructions as above.
 * First, yes that works and I can see the order number on the list.
 * Second, I can only see 40 events in the list (I have many more) so not sure if
   it’s there or not. However searching by order ID doesn’t come up with any results.
 * Here’s the system report if you need it …
 * == Environment ==
    * Home URL: [neutral] [https://www.greenekingshop.co.uk](https://www.greenekingshop.co.uk)*
   Site URL: [neutral] [https://www.greenekingshop.co.uk](https://www.greenekingshop.co.uk)*
   WC Version: [neutral] 2.4.8 * WP Version: [neutral] 4.3.1 * WP Multisite Enabled:[
   neutral] No * Wev Server Info: [neutral] Apache/2.2.15 (Red Hat) ++ HTTP/1.1 *
   PHP Version: [neutral] 5.3.3 * MySQL Version: [neutral] 5.5.43 * WP Acitve Plugins:[
   neutral] 24 * WP Memory Limit: [good] You have more than the required minimum
   memory of 64MB. Your current total is 256M. * WP Debug Mode: [neutral] No * WP
   Language: [neutral] en_GB * WP Max Upload Size: [neutral] No * WP Max Post Size:[
   neutral] 20M * PHP Max Execution Time: [neutral] 30 * PHP Max Input Vars: [neutral]
   1000 * WP Uploads Writable: [good] Uploads directory IS writable * Default Timezone:[
   neutral] UTC
 * == Software ==
    * Active Plugins: [neutral] + [ON]: Contact Form 7 ([http://contactform7.com/](http://contactform7.com/))
   by Takayuki Miyoshi ([http://contactform7.com/](http://contactform7.com/)), +
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   Espresso ([http://www.eventespresso.com](http://www.eventespresso.com)), + Event
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 * == Data ==
    * Event Areas: [neutral] + “Brewery 12” [#4682] (inherit), + “Brewery
   12” [#4682] (inherit), + “Brewery 12” [#4682] (inherit), + “Brewery 7” [#4682](
   inherit), + “Brewery 8” [#4682] (inherit), + “Brewery 6” [#4682] (inherit), +“
   Brewery 5” [#4682] (inherit), + “Brewery 4” [#4682] (inherit), + “Brewery 3” [#
   4682] (inherit), + “Brewery 2” [#4682] (inherit), + “Brewery 1” [#4682] (inherit),
   + “Brewery 10” [#4682] (inherit), + “Brewery 11” [#4682] (inherit), + “Brewery
   12” [#4682] (inherit), + “Brewery 9” [#4682] (inherit), + “Brewery 14” [#1840](
   inherit), + “Brewery 10” [#1840] (inherit), + “Brewery 11” [#1840] (inherit),
   + “Brewery 12” [#1840] (inherit), + “Brewery 13” [#1840] (inherit), + “Brewery
   15” [#1840] (inherit) * Ticket Products: [neutral] + #5544 “Brewery Tour Ticket
   Evening” (12) [0 EA], + #4682 “Brewery Tour Ticket” (10) [15 EA]
 * Many thanks
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708078)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * It is pretty strange that these two tests show different results, because in 
   theory they should be checking the same data. Because they are showing different
   results, it sounds like this may need a closer look to figure out what is going
   on here.
 * If you are ok with it, I would like to take a directly look at your setup. This
   would require temporary access to your wp-admin (which you should delete after
   my investigation), but would enable me to run a couple more tests directly on
   your site. These will help me understand why these two screens are showing different
   information for you, and why you are getting this weird message about the ticket
   getting removed, even though the cart was completed within a reasonable amount
   of time.
 * If this is something you are ok with, please send some temporary admin credentials
   to [info@opentickets.com](https://wordpress.org/support/topic/woocommerce-error-message-1/info@opentickets.com?output_format=md).
   If not, then we may have to get a little inventive to track down this problem.
 * Loushou
 *  Thread Starter [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708082)
 * Hi Loushou
    Just doing this now so login should be with you in a few mins. Thanks
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708107)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * Sorry I missed this. I checked that box and I do not see any credentials from
   Thursday or Friday. I also checked spam just in case. Maybe try resending them?
   I will be checking throughout the day, here and in email for a reply. Let me 
   know.
 * Thanks,
    Loushou
 *  Thread Starter [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708108)
 * Just recreated the user, email should be on it’s way now.
    cheers
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708109)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * Got it. I will be looking into this now. I will ping back shortly.
 * Thanks,
    Loushou
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708110)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * One thing that could help expedite this process would be if you could give me
   an order number that seemed to be affected by the issue. It would be most helpful
   if you gave me the order number of the order you were looking at during our conversations
   above. Specifically the one that showed on the seating report, but not on the
   advanced tools.
 * Loushou
 *  Thread Starter [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708111)
 * You could try 5808 or 5809
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708113)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * I have been looking into this. I wound up making a change to your copy of the
   plugin (which will appear in the next release of the plugin) that repairs the
   advanced tools screen, so that it shows all matching events, not just 40. After
   I managed to get that patch in there, I found a things that will help me narrow
   my local testing down:
 * – both orders were made by you, an admin user, within 15 minutes of one another.
   this could be indicative of it being isolated to admin users, since you have 
   access to do things others dont
 * – the first order 5808 got recorded properly, everywhere it needs to
 * – the second order 5809 only got recorded as a purchase, and did not get marked
   updated as a purchased ticket in our ticket table
 * – the tickets on both orders are for the same event
 * Each of these pieces of information will help me construct some testing scenarios.
   Once I have a way to replicate the problem reliably, I will ping you.
 * Loushou
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708114)
 * Looking further into your advanced report and seating report, it seems like a
   strange thing did happen here. It is not that the ticket from 5809 was not completely
   saved, but instead, it looks like somehow it got combined with the ticket from
   order 5808. If you look at the seating report and the advanced reporting tools,
   it shows the ticket attached to order 5808 has a quantity of 2, though each order
   only has a quantity of 1. This could be indicative of another problem.
 * Just keeping you updated here,
    Loushou
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708115)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * I was able to replicate this on my local environment and track it down. Essentially,
   my last comment describes the root of the problem. Under certain circumstances,
   reservations were getting ‘combined’. This was causing some backend data issues
   and that error message you reported. The latest version, 1.14.9, will resolve
   this moving forward. To repair those situation where this did happen, you can
   use the ‘Resync order items to tickets table’ System Status Tool. That tool will
   properly sync the reservations and orders so that they reflect the same value,
   for reporting.
 * Thanks again for reporting this, and let me know how this works,
    Loushou
 *  Plugin Author [loushou](https://wordpress.org/support/users/loushou/)
 * (@loushou)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708121)
 * Hey [@nicknack](https://wordpress.org/support/users/nicknack/),
 * Just as a friendly reminder, if this did solve the issue for you, remember to
   remove that temp account you made for me, if you have not already. Thanks again
   for letting me get hands on access to the problem, because it definitely did 
   help track down the issue.
 * Loushou
 *  Thread Starter [nicknack](https://wordpress.org/support/users/nicknack/)
 * (@nicknack)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-6708123)
 * Hi [@loushou](https://wordpress.org/support/users/loushou/)
    Thanks for all your
   efforts. I’ve tried another transaction this morning and unfortunately got the
   same error message. I’ve updated the plugin and then resynced order items to 
   tickets table but still got the same message on a new browser with nothing cached.
   Thanks
 *  Plugin Author [quadshot](https://wordpress.org/support/users/quadshot/)
 * (@quadshot)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-8996453)
 * this was resolved a long time ago, but never closed in forums.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Woocommerce error message’ is closed to new replies.

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 * 15 replies
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 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-error-message-1/#post-8996453)
 * Status: resolved