Title: WooCommerce Error Last modified: November 19, 2020 --- # WooCommerce Error * Resolved [reneantony](https://wordpress.org/support/users/reneantony/) * (@reneantony) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/) * I get always the error at least: Something went wrong when connecting to Facebook! Please try again. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-error-34%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13684991) * Hey there! * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Can you also post a screenshot of the error? * [andresva700](https://wordpress.org/support/users/andresva700/) * (@andresva700) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13685852) * I have the same error. I just installed the plugin.Try to connect and after the process finish I get * ``` Something went wrong when connecting to Facebook! Please try again. ``` * [https://ibb.co/vwFbnTR](https://ibb.co/vwFbnTR) * [andresva700](https://wordpress.org/support/users/andresva700/) * (@andresva700) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13685861) * This worked for me [https://wordpress.org/support/topic/cannot-connect-to-facebook-page-4/#post-13684621](https://wordpress.org/support/topic/cannot-connect-to-facebook-page-4/#post-13684621) * Make sure you select open the toggle for `Manage your business` * Thread Starter [reneantony](https://wordpress.org/support/users/reneantony/) * (@reneantony) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13687873) * I have the latest version. * 1) [https://prnt.sc/vmtn2a](https://prnt.sc/vmtn2a) 2) [https://prnt.sc/vmtn6p](https://prnt.sc/vmtn6p) * Thread Starter [reneantony](https://wordpress.org/support/users/reneantony/) * (@reneantony) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13687878) * ``` ### WordPress Environment ### WordPress address (URL): https://www.mtech-laser.com Site address (URL): https://www.mtech-laser.com WC Version: 4.7.0 REST API Version: ✔ 4.7.0 WC Blocks Version: ✔ 3.6.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.3 Log Directory Writable: ✔ WP Version: 5.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.24-3+0~20201103.72+debian9~1.gbp945915 PHP Post Max Size: 150 MB PHP Time Limit: 140 PHP Max Input Vars: 2000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 8.0.15 Max Upload Size: 150 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.7.0 WC Database Prefix: gowp_ Datenbank-Gesamtgröße: 67.69MB Datenbank-Datengröße: 65.14MB Datenbank-Indexgröße: 2.55MB gowp_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB gowp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB gowp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB gowp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB gowp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB gowp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB gowp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB gowp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB gowp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB gowp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB gowp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB gowp_woocommerce_payment_tokens: Daten: 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attachment: 207 blocks: 14 customize_changeset: 20 featured_item: 21 nav_menu_item: 27 oembed_cache: 3 page: 87 post: 13 product: 14 revision: 733 shop_order: 3 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### Hide My WP Ghost Lite: von WPPlugins - WordPress Security Plugins – 4.1.02 Classic Editor: von WordPress Contributors – 1.6 CleverReach® WP: von CleverReach GmbH & Co. KG – 1.5.9 Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 4.8.0 Contact Form 7: von Takayuki Miyoshi – 5.3 Facebook for WooCommerce: von Facebook – 2.2.0 Hide My WP Ghost Lite: von WPPlugins - WordPress Security Plugins – 4.1.02 Nextend Social Login: von Nextendweb – 3.0.26 Rank Math SEO: von Rank Math – 1.0.52.3 WP SVG Icons: von EH Dev Shop – 3.2.3 Tawk.to Live Chat: von Tawkto – 0.4.3 UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com DavidAnderson – 1.16.36 Use Any Font: von Dnesscarkey – 5.11.5 Product Feed PRO for WooCommerce: von AdTribes.io – 9.1.7 WooCommerce Google Ads Conversion Tracking: von Wolf+Bär Agency – 1.6.9 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet WooCommerce Shipping & Tax: von Automattic – 1.25.2 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet WooCommerce: von Automattic – 4.7.0 Wordfence Security: von Wordfence – 7.4.12 WP Fastest Cache: von Emre Vona – 0.9.1.2 WP Reset: von WebFactory Ltd – 1.82 Smush: von WPMU DEV – 3.7.2 ### Inactive Plugins (3) ### Mailchimp for WooCommerce: von Mailchimp – 2.4.7 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet Really Simple SSL: von Really Simple Plugins – 3.3.5 WPFront Notification Bar: von Syam Mohan – 1.8.1 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: #63 - /shop/ Warenkorb: #62 - /cart/ Kasse: #61 - /checkout/ Mein Konto: #60 - /my-account/ Allgemeine Geschäftsbedingungen: ❌ Seite nicht festgelegt ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.12.3 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Action Scheduler ### Complete: 54 Oldest: 2020-11-07 10:10:51 +0100 Newest: 2020-11-19 11:37:40 +0100 Pending: 1 Oldest: 2020-11-24 04:28:51 +0100 Newest: 2020-11-24 04:28:51 +0100 ``` * [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13688521) * Hey [@reneantony](https://wordpress.org/support/users/reneantony/)! * Can you try the recommended steps in this post, if you haven’t already? [https://wordpress.org/support/topic/woocommerce-connecting-to-facebook/](https://wordpress.org/support/topic/woocommerce-connecting-to-facebook/) * Another thing to try would be a conflict test: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 7 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13735858) * Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. * Thread Starter [reneantony](https://wordpress.org/support/users/reneantony/) * (@reneantony) * [5 years, 5 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-13960067) * Hi. * Can you try the recommended steps in this post, if you haven’t already? [https://wordpress.org/support/topic/woocommerce-connecting-to-facebook/](https://wordpress.org/support/topic/woocommerce-connecting-to-facebook/) * I changed it just to the name of the site: wc_facebook_external_business_id Does not work. then i tried to leave the field empty: wc_facebook_external_business_id does not work too. * I will try the other step. * Thread Starter [reneantony](https://wordpress.org/support/users/reneantony/) * (@reneantony) * [5 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-14084017) * Hello. * if i give the plugin full admin then it works. now i have 2 new admins in my account: * Partner Created System User-> Administrator WooCommerce Integration System User( 1) -> Administrator * After installed the plugin: In Business Manager i have new partner and systemuser: Partner: Automattic (WordPress Icon) * Systemuser: Conversions API System User Partner Created System User WooCommerce Integration System User (1) WooCommerce Integration System User * It this all correct? Why do you need as official facebook plugin admin rights? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘WooCommerce Error’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 9 replies * 3 participants * Last reply from: [reneantony](https://wordpress.org/support/users/reneantony/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/woocommerce-error-34/#post-14084017) * Status: resolved