Support » Plugin: PixelYourSite - Your smart PIXEL (TAG) Manager » Woocommerce Empty Cart

  • Resolved Soptep

    (@soptep)


    Hello,

    I used your plugin for a few months, for some time I had random problems with empty cart at Woocommerce, but today the problem became almost permanent. After investigation it seems that disabling only the specific plugin, fixed the problem and order process functions normally. What could be the problem?

    Best Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    It’s an unusual problem, so we need to investigate it before I can offer any advice.

    Is it possible to have admin access to your website, or at least to check the problem on your website? If yes, please contact us directly on our contact page: https://www.pixelyoursite.com/contact

    Hi,

    I’m also having the same issue. I recently add some products to my shop. When customers add these new products, proceeding to checkout empties their cart, and shows one of two messages:

    1. “Payment unavailable, your cart is empty”
    2. Your session has expired”

    Please fix this ASAP

    Thank you very much in advance!
    Yaniv

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Hi,

    I would love to fix it, but first I have to check what’s wrong. The initiator of this topic didn’t contact us with more details, I hope you’ll do.

    Please send us a message on our site, so we can gather more details about the problem: https://www.pixelyoursite.com/contact

    Simply mention the issue and this forum, and we will continue from there.

    PS. From your description, I suspect there’s some cache issue, so try to delete all your caches and test again.

    Hi,

    Seems to work now. It was probably a cache issue, like you mentioned. If this happens again, I’ll contact you through your contact page.

    Thanks,
    Yaniv

Viewing 4 replies - 1 through 4 (of 4 total)
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