Support » Plugin: WooCommerce » woocommerce empty cart on mobile only

woocommerce empty cart on mobile only

  • Resolved gleniculate

    (@gleniculate)


    3 years, 11 months ago

    I have a wordpress with DIVI theme installed running woocommerce and evrything works incredibly well until ….. you try the mobile site.

    It is all fine and allows me to use woocommerce and choose products and i can choose to add them to cart, which results in the usual, ‘succesfully added … view your cart’ kinda thing.

    However when i click on the link or view my cart it is empty.

    This does NOT happen on the non-mobile site only when looking on a mobile device.

    Can anyone help?

    give it a try http://www.bettysbirds.com

    https://wordpress.org/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)
  • gleniculate

    (@gleniculate)

    3 years, 11 months ago

    UPDATE!!!

    It is not the mobile version as I thought. I was testing on the mobile without being logged in.

    It seems that on either desktop or mobile, if I am not logged in then the cart empties itself when visiting it

    I have just deactivated W3 cache

    I shall read earlier posts on the subject

    gleniculate

    (@gleniculate)

    3 years, 11 months ago

    FURTHER INVESTIGATION

    I am working on Chrome and everything works if I am logged in. As soon as I try it anonymously nothing gets added to cart.

    Oddly tried it with Microsoft Edge and it works perfectly fine.

    gleniculate

    (@gleniculate)

    3 years, 11 months ago

    SCRATCH THE EDGE NOTION

    must have been cached

    Scratching my head … all help appreciated

    gleniculate

    (@gleniculate)

    3 years, 11 months ago

    SOLVED

    Just to let you know that the problem was nothing to do with WP or woocommerce but a server issue.

    The host simply reset all permissions on this installation and everything now works

    the little hair i have left is safely still on my head

    🙂

    gleniculate

    (@gleniculate)

    3 years, 11 months ago

    thanks

    TigreTwoTwoTwo

    (@rickahontas)

    3 years, 1 month ago

    thanks @gleniculate for doing all that. good luck on the hair!

    note: tried to get permissions reset by WP Engine, but that didn’t fix it. 🙁

Viewing 6 replies - 1 through 6 (of 6 total)
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