Title: Woocommerce Empty cart issues
Last modified: February 4, 2021

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# Woocommerce Empty cart issues

 *  Resolved [cwwallis](https://wordpress.org/support/users/cwwallis/)
 * (@cwwallis)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/)
 * I am getting random customers with issues. They either say the items in the cart
   disappear when they are forced to login or they get a timeout when placing an
   order and that might empty the cart. I have looked at all the online resolves.
   The problem is I can not recreate the issue to even test it. Ideas???
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwoocommerce-empty-cart-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [5 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/#post-14008551)
 * Hi [@cwwallis](https://wordpress.org/support/users/cwwallis/) –
 * It sounds like your cart and/or checkout pages may be being cached by your site(
   via a plugin or your hosting company). I would recommend reviewing our [documentation on configuring caching plugins here](https://docs.woocommerce.com/document/configuring-caching-plugins/)
   for information on how to resolve this.
 * Short version: you need to exclude the My Account, Cart, and Checkout pages from
   being cached. 🙂
 *  Thread Starter [cwwallis](https://wordpress.org/support/users/cwwallis/)
 * (@cwwallis)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/#post-14009001)
 * No cache plugin and no server side caching
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [5 years, 3 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/#post-14022242)
 * Hi [@cwwallis](https://wordpress.org/support/users/cwwallis/) –
 * It possible that another of your plugins or your theme may be conflicting with
   WooCommerce. You can read more about plugin and theme conflicts in our [Self-Service Guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/).
 * Here’s how you can figure out which one may be causing the problem:
 * **Before you start**
    - First, please make sure you have a good backup in place of your full site 
      and database. Most hosting companies have this included in the subscription,
      but you could also consider using a service like [Jetpack](https://woocommerce.com/products/jetpack/).
      If something goes wrong, it’s nice to know that you can restore your site.
    - Second, I would suggest to install a plugin called [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/).
      This is a plugin developed by the WordPress community and it allows you to
      disable plugins without effecting your current site visitors.
 * **How to test for conflicts**
    In order to test for conflicts using Health Check&
   Troubleshooting:
    1. Go to **Tools > Site Health > Troubleshooting**.
    2. Select **Enable Troubleshooting Mode**. This will disable all your plugins and
       set your theme to a default one.
    3. Go to **Plugins**. There you can enable WooCommerce by selecting **Enable While
       Troubleshooting**.
    4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict.
       Now we need to figure out which plugin is causing this conflict.
    5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and
       re-enable the other plugins one by one. Test after each one until the problem
       occurs again – this will tell you which plugin is conflicting.
    6. If you are unable to reproduce the problem with the rest of your plugins enabled
       it could be your theme causing the conflict. To test for this, please enable
       your original theme at your **WordPress Dashboard** in the Troubleshooting Mode
       section at the top (it will look similar to this: [https://d.pr/i/bbvkLY](https://d.pr/i/bbvkLY)).
       In the Troubleshooting window, you’ll be able to see a dropdown with available
       themes. Choose the one you normally use. Try reproducing the problem you’re 
       experiencing. If you can reproduce it, your theme is the source of the conflict.
 * Once you’ve done that, please check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
   and follow the steps there. Please let us know how that goes.
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [5 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/#post-14052776)
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please feel free to 
   start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Woocommerce Empty cart issues’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-empty-cart-issues/#post-14052776)
 * Status: resolved