WooCommerce Emails not sending

  • Resolved lemondropcreative

    (@lemondropcreative)


    7 years, 1 month ago

    Hello

    Can anyone help us with the following please?

    WooCommerce is not sending the emails to the email address we have entered for the emails in the WooCommerce email settings. For example the new order email is not being sent.

    We have double checked the email settings and tried an alternative email address but the emails still do not send.

    We have used the Check Email plugin to confirm emails can be sent from our WordPress installation and the test works fine.

    We have also tried the plugin Easy WP SMTP but had no luck.

    We have tried deactivating plugins and a standard woordpress theme but no luck with this either.

    The site is here http://chesterbackup.com/Masterfinish

    I have included the system report below.

    Any help with this issue much appreciated.

    David

    
### WordPress Environment ###

Home URL: http://chesterbackup.com/Masterfinish
Site URL: http://chesterbackup.com/Masterfinish
WC Version: 2.6.14
Log Directory Writable: ✔
WP Version: 4.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB

### Server Environment ###

Server Info: Apache/2.4.23 (Unix)
PHP Version: ❌ 5.5.38 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.19.1 Basic ECC

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.54 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.14
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Active Plugins (25) ###

BackupBuddy: by iThemes – 7.1.3.1
Check Email: by Chris Taylor – 0.5.2
Contact Form 7 Style: by Johnny
dorumarginean
mlehelsz
MirceaR – 3.1.1

Contact Form 7: by Takayuki Miyoshi – 4.6.1
Contact Widgets: by GoDaddy – 1.4.1
Duplicate Post: by Enrico Battocchi – 3.1.2
Easy Google Fonts: by Titanium Themes – 1.4.2
Easy WP SMTP: by wpecommerce – 1.2.4
WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0
Really Simple CAPTCHA: by Takayuki Miyoshi – 1.9
Slider Revolution: by ThemePunch – 5.4
Simple Page Ordering: by Jake Goldman
10up – 2.2.4

SiteOrigin CSS: by SiteOrigin – 1.1.3
WooCommerce Custom Background: by SolverCircle – 1.2
WooCommerce PayPal Express Checkout Gateway: by Automattic – 1.1.2
WooCommerce Product Archive Customiser: by jameskoster – 1.0.4
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.0
WooCommerce: by WooThemes – 2.6.14
WooSidebars: by WooThemes – 1.4.3
WooCommerce Helper: by WooCommerce – 1.7.2
WorldPay Gateway for WooCommerce: by PatSaTECH – 1.7.5
WordPress Importer: by wordpressdotorg – 0.6.3
Yoast SEO: by Team Yoast – 4.3
WP Mail Logging: by Christian Zöller – 1.8.0
YITH WooCommerce Ajax Product Filter: by YITHEMES – 3.2.0

### Settings ###

Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #120 - /shop/
Basket: #121 - /basket/
Checkout: #122 - /checkout/
My Account: #123 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Callisto Child
Version: 1
Author URL: http://planetshine.net
Child Theme: ✔
Parent Theme Name: Callisto for Woocommerce - Premium WordPress Theme
Parent Theme Version: 1.0.37
Parent Theme Author URL: http://planetshine.net
WooCommerce Support: ✔

### Templates ###

Overrides: callisto/woocommerce/archive-product.php
callisto/woocommerce/cart/cart-empty.php
callisto/woocommerce/cart/cart-totals.php
callisto/woocommerce/cart/cart.php
callisto/woocommerce/cart/cross-sells.php
callisto/woocommerce/cart/shipping-calculator.php
callisto/woocommerce/checkout/form-billing.php
callisto/woocommerce/checkout/form-checkout.php
callisto/woocommerce/checkout/form-coupon.php
callisto/woocommerce/checkout/form-login.php
callisto/woocommerce/checkout/form-pay.php
callisto/woocommerce/checkout/form-shipping.php
callisto/woocommerce/checkout/payment.php
callisto/woocommerce/checkout/review-order.php
callisto/woocommerce/checkout/thankyou.php
callisto/woocommerce/content-product.php
callisto/woocommerce/content-product_cat.php
callisto/woocommerce/content-single-product.php
callisto/woocommerce/content-widget-product.php
callisto/woocommerce/global/breadcrumb.php
callisto/woocommerce/global/form-login.php
callisto/woocommerce/global/quantity-input.php
callisto/woocommerce/global/sidebar.php
callisto/woocommerce/global/wrapper-end.php
callisto/woocommerce/global/wrapper-start.php
callisto/woocommerce/loop/loop-end.php
callisto/woocommerce/loop/loop-start.php
callisto/woocommerce/loop/no-products-found.php
callisto/woocommerce/loop/orderby.php
callisto/woocommerce/loop/pagination.php
callisto/woocommerce/loop/price.php
callisto/woocommerce/loop/rating.php
callisto/woocommerce/loop/result-count.php
callisto/woocommerce/loop/sale-flash.php
callisto/woocommerce/myaccount/dashboard.php
callisto/woocommerce/myaccount/downloads.php
callisto/woocommerce/myaccount/form-add-payment-method.php
callisto/woocommerce/myaccount/form-edit-account.php
callisto/woocommerce/myaccount/form-edit-address.php
callisto/woocommerce/myaccount/form-login.php
callisto/woocommerce/myaccount/form-lost-password.php
callisto/woocommerce/myaccount/form-reset-password.php
callisto/woocommerce/myaccount/lost-password-confirmation.php
callisto/woocommerce/myaccount/my-account.php
callisto/woocommerce/myaccount/my-address.php
callisto/woocommerce/myaccount/my-downloads.php
callisto/woocommerce/myaccount/my-orders.php
callisto/woocommerce/myaccount/navigation.php
callisto/woocommerce/myaccount/orders.php
callisto/woocommerce/myaccount/payment-methods.php
callisto/woocommerce/myaccount/view-order.php
callisto/woocommerce/order/form-tracking.php
callisto/woocommerce/order/order-details-item.php
callisto/woocommerce/order/order-details.php
callisto/woocommerce/product-searchform.php
callisto/woocommerce/single-product/add-to-cart/external.php
callisto/woocommerce/single-product/add-to-cart/grouped.php
callisto/woocommerce/single-product/add-to-cart/simple.php
callisto/woocommerce/single-product/add-to-cart/variable.php
callisto/woocommerce/single-product/meta.php
callisto/woocommerce/single-product/price.php
callisto/woocommerce/single-product/product-image.php
callisto/woocommerce/single-product/product-thumbnails.php
callisto/woocommerce/single-product/related.php
callisto/woocommerce/single-product/review-rating.php
callisto/woocommerce/single-product/review.php
callisto/woocommerce/single-product/sale-flash.php
callisto/woocommerce/single-product/share.php
callisto/woocommerce/single-product/short-description.php
callisto/woocommerce/single-product/tabs/additional-information.php
callisto/woocommerce/single-product/tabs/description.php
callisto/woocommerce/single-product/tabs/tabs.php
callisto/woocommerce/single-product/title.php
callisto/woocommerce/single-product/up-sells.php
callisto/woocommerce/single-product-reviews.php
callisto/woocommerce/single-product.php
callisto/woocommerce/taxonomy-product_cat.php
callisto/woocommerce/taxonomy-product_tag.php
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