Support » Plugin: WP Gmail SMTP » WooCommerce emails not being sent but test email works

  • Resolved twomixers

    (@twomixers)


    Hello,
    I setup everything and it seems to be working when I send a test email but when I run test orders through WooCommerce no email is going out. The email is not going out, not in spam folder or anywhere else., any suggestions?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Noor Alam

    (@naa986)

    closing duplicate thread

    Thread Starter twomixers

    (@twomixers)

    I would prefer you didn’t. First, this issue is common and will help others find the colution i the future. 2. The issue is likely with the SMTP plugin and not WooCommerce so closing the thread to only work with those developers limits the likelihood of a solution.

    Thread Starter twomixers

    (@twomixers)

    This has not been resolved! Please do not mark it as such.

    Thread Starter twomixers

    (@twomixers)

    I’ve read like 12 thread like this that were never solved. This is a really common issue with this plugin specifically.

    Plugin Author Noor Alam

    (@naa986)

    Thread Starter twomixers

    (@twomixers)

    Yes. They were not able to help me and told me to post here.

    Thread Starter twomixers

    (@twomixers)

    Can you please help me? We’ve wasted 2 days arguing about whether this is a duplicate post, meanwhile my live store is not sending customer emails at all. I understand that I asked the same question but it was for 2 different reasons. WooCommerce and I are both certain that it is the SMPT plugin issue, not Woo and thus should be discussed here with this plugin author.

    Plugin Author Noor Alam

    (@naa986)

    @twomixers, I’m really confused. Why aren’t you posting on the other thread here?

    https://wordpress.org/support/topic/woocommerce-emails-not-being-sent-but-test-email-works/

    I already replied to you there 2 days ago.

    Thread Starter twomixers

    (@twomixers)

    This was all handled in a very confusing way tbh. I never know what thread to respond to. Seems like this could have been avoided by not immediately closing my inquiry when I first posted. Then I didnt know if I could get help unless I posted again. This made the process confusing and it took a really long time to work out. I sort of understand your logic but when 2 plugins are having issues together, it’s not unreasonable to ask both developers right away. 9 times out of 10 one developer tells you to ask the other one anyway. I tried to save time and help my client faster but it ended up just adding more time.

    Weirdly. I removed and reinstalled the SMPT plugin, re-ran tests and now it is working. I cannot explain this, but thanks for your help. Hopefully this thread helps someone in the future.

Viewing 9 replies - 1 through 9 (of 9 total)
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