Support » Plugin: WooCommerce » WooCommerce Emails HTML Broken

  • Resolved chinaman123

    (@chinaman123)


    Hi,
    WooCommerce HTML emails sent to notify of new orders and such are broken. Background colors not showing, part of tags like ‘<tr’ are showing. No logo showing in header. Table is broken and not showing properly, no emoji showing and so on.

    It broke since updating to WooCommerce 4.0. Before that it worked fine last month.

    Things I did to try resolve the problem:

    – Deactivated all the plugins except WooCommerce.
    – Deactivated and then activated WooCommerce plugin.
    – Changed theme to the twenty nineteen or so.
    – Reinstalled WordPress update in Dashboard > Update
    – Simplified my function.php down to the bare minimum needed to link the theme to the Parent theme.
    – Changed the Charset and Collation in database to utf8_uni, and going to wp_config.php and changing that to utf8 instead of utf8mb4, and alternating between all these.
    – Checked WooCommerce Email template php file and see no changes between it and the update.
    – Called my hosting company and asked the tech guy if he knew anything about this, and if it’s their hosting side that is the problem causing the broken HTML emails. He didn’t know anything about WooCommerce or WordPress emails. So he was useless.
    – Changed the email format from HTML to the other options and only Plain Text worked properly. The other option showed the same broken html email.
    – Checked email HTML and can see spaces are also added between certain text.
    – Checked WooCommerce status and everything is fine.
    – Everything including theme are up-to-date.

    So I don’t know what the problem is. I think the update to WooCommerce 4.0 messed the email up.

    Much help appreciated.

    Thanks.

Viewing 15 replies - 1 through 15 (of 69 total)
  • I am having the exact same issue, after the 4.0.0 update. But can’t find anything anywhere about this issue?

    Glad I’m not the only one.

    Woocommerce support, please help??

    Same thing here after update 4.0 Woocommerce, emails broken down, html code is now showing in emails. Is there anyone who can tell when this will be fixed? HELP Woocommerce!!

    Plugin Support RK

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a copy of your status report as found under **WooCommerce > System Status**
    • Elaborate a bit more on your statement “Changed the email format from HTML to the other options and only Plain Text worked properly” –> Which other options are you seeing there? Can you share a screenshot of that in action?

    Thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://jiugoplay.com
    Site address (URL): https://jiugoplay.com
    WC Version: 4.0.0
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.2
    WC Admin Version: ✔ 1.0.0
    Log Directory Writable: ✔
    WP Version: 5.3.2
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    WP Memory Limit: 250 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
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    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (8) ###
    
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    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
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    Duplicate Post: by Enrico Battocchi – 3.2.4
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    WooCommerce: by Automattic – 4.0.0
    
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    My account: #56 - /my-account/
    Terms and conditions: #463 - /terms-and-conditions/
    
    ### Theme ###
    
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    Version: 4.4.1
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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    Oldest: 2020-03-20 09:55:29 +1100
    Newest: 2020-03-20 09:57:41 +1100
    
    

    @riaanknoetze
    Hi,

    Under WooCommerce > Settings > Email tab > ‘Email Type’, 3 options in the drop down there are:

    -Plain Text
    -HTML
    -Multipart

    .
    Only Plain Text option works properly doing what its suppose to do. Other two give broken HTML emails.

    Hi,

    have the same issue


    ### WordPress Environment ###

    WordPress address (URL): https://www.fazinettel.at
    Site address (URL): https://www.fazinettel.at
    WC Version: 4.0.0
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.2
    WC Admin Version: ✔ 1.0.0
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    WP Cron: ✔
    Language: de_DE
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    PHP Version: 7.3.14
    PHP Post Max Size: 200 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1500
    cURL Version: 7.61.0
    OpenSSL/1.0.1e

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    Remote Post: ✔
    Remote Get: ✔

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    ### Post Type Counts ###

    amn_wpforms-lite: 1
    attachment: 106
    custom_css: 2
    nav_menu_item: 40
    oembed_cache: 3
    page: 12
    post: 27
    product: 27
    product_variation: 4
    revision: 300
    shop_coupon: 15
    shop_order: 131
    shop_order_refund: 1
    swift-slider: 1
    testimonials: 1
    thirstylink: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (18) ###

    Premmerce SEO for WooCommerce: von premmerce – 2.1.2 – Nicht getestest mit der aktiven WooCommerce-Version
    Redux Framework: von Team Redux – 3.6.17
    Breadcrumb NavXT: von John Havlik – 6.4.0
    Easy Table of Contents: von Steven A. Zahm – 2.0.4
    WooCommerce Quickview: von Iconic – 3.4.5 – Nicht getestest mit der aktiven WooCommerce-Version
    Insert Headers and Footers: von WPBeginner – 1.4.5
    Mailchimp for WooCommerce: von Mailchimp – 2.3.5 – Nicht getestest mit der aktiven WooCommerce-Version
    Meta Box: von MetaBox.io – 5.2.7
    Product Assembly / Gift Wrap / … Cost for WooCommerce: von Webdados – 1.2 – Nicht getestest mit der aktiven WooCommerce-Version
    Really Simple SSL: von Rogier Lankhorst
    Mark Wolters – 3.2.9

    Slider Revolution: von ThemePunch – 6.1.2
    Swift Framework: von Swift Ideas – 2.7.18
    Variation Swatches for WooCommerce: von Emran Ahmed – 1.0.77 – Nicht getestest mit der aktiven WooCommerce-Version
    WooCommerce – Country Based Payments: von Ivan Paulin – 1.3 – Nicht getestest mit der aktiven WooCommerce-Version
    WooCommerce Pay for Payment: von Karolína Vyskočilová – 2.0.14 – Nicht getestest mit der aktiven WooCommerce-Version
    WooCommerce: von Automattic – 4.0.0
    Yoast SEO: von Team Yoast – 13.3
    YITH WooCommerce Affiliates: von YITH – 1.7.0 – Nicht getestest mit der aktiven WooCommerce-Version

    ### Inactive Plugins (12) ###

    Autoptimize: von Frank Goossens (futtta) – 2.6.2
    BackWPup: von Inpsyde GmbH – 3.7.0
    Captcha Code: von Vinoj Cardoza – 2.6.8
    CB Change Mail Sender: von Md Abul Bashar – 1.2.2
    Disable REST API: von Dave McHale – 1.5
    Disable XML-RPC Pingback: von Samuel Aguilera – 1.2.1
    Facebook for WooCommerce: von Facebook – 1.10.2 – Nicht getestest mit der aktiven WooCommerce-Version
    Imagify: von WP Media – 1.9.9
    Menu Icons: von ThemeIsle – 0.12.2
    One Click Demo Import: von ProteusThemes – 2.5.2
    Velvet Blues Update URLs: von VelvetBlues.com – 3.2.9
    WP Updates Notifier: von Scott Cariss – 1.6.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop-Basis: #24 – /shop/
    Warenkorb: #25 – /warenkorb/
    Kasse: #26 – /kasse/
    Mein Konto: #27 – /mein-konto/
    Allgemeine Geschäftsbedingungen: #79 – /agb/

    ### Theme ###

    Name: Atelier
    Version: 2.6.21
    Author URL: http://www.swiftideas.com
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: atelier/woocommerce/archive-product.php
    atelier/woocommerce/cart/cart-totals.php
    atelier/woocommerce/cart/cart.php
    atelier/woocommerce/checkout/form-checkout.php
    atelier/woocommerce/content-product.php
    atelier/woocommerce/content-product_cat.php
    atelier/woocommerce/content-single-product.php
    atelier/woocommerce/global/quantity-input.php Version 3.6.0 ist veraltet. Die Hauptversion ist 4.0.0
    atelier/woocommerce/loop/add-to-cart.php
    atelier/woocommerce/loop/loop-end.php
    atelier/woocommerce/loop/loop-start.php
    atelier/woocommerce/loop/pagination.php
    atelier/woocommerce/loop/result-count.php
    atelier/woocommerce/myaccount/form-login.php
    atelier/woocommerce/single-product/add-to-cart/external.php
    atelier/woocommerce/single-product/add-to-cart/grouped.php Version 3.4.0 ist veraltet. Die Hauptversion ist 4.0.0
    atelier/woocommerce/single-product/add-to-cart/simple.php
    atelier/woocommerce/single-product/add-to-cart/variable.php
    atelier/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    atelier/woocommerce/single-product/price.php
    atelier/woocommerce/single-product/product-image.php
    atelier/woocommerce/single-product/product-thumbnails.php
    atelier/woocommerce/single-product/related.php Version 3.0.0 ist veraltet. Die Hauptversion ist 3.9.0
    atelier/woocommerce/single-product/review.php
    atelier/woocommerce/single-product/tabs/description.php
    atelier/woocommerce/single-product/tabs/tabs.php
    atelier/woocommerce/single-product/up-sells.php
    atelier/woocommerce/single-product-reviews.php
    atelier/woocommerce/single-product.php

    Outdated Templates: ❌

    Erfahre
    wie du aktualisieren kannst

    ### Action Scheduler ###

    Abgeschlossen: 146
    Oldest: 2020-02-19 23:09:50 +0100
    Newest: 2020-03-19 19:34:36 +0100

    Fehlgeschlagen: 1
    Oldest: 2019-12-14 16:50:37 +0100
    Newest: 2019-12-14 16:50:37 +0100

    Installed update (WooCommerce 4.0.1) and updated database to see if it fixes problem: No.

    I’ve installed latest update too. Problem still exists

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://houtvanje.com/Hout
    Site address (URL): https://houtvanje.com
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We raden je aan om PHP-versie 7.2 of hoger te gebruiken voor betere prestaties en beveiliging. Hoe je PHP-versie bijwerken
    PHP Post Max Size: 50 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 5000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.61-log - Wij adviseren een minimum MySQL-versie 5.6. Bekijk: WordPress vereisten
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Totale databasegrootte: 21.78MB
    Database datagrootte: 14.57MB
    Database index grootte: 7.21MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.38MB + Index: 0.39MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_options: Data: 3.06MB + Index: 0.13MB + Engine InnoDB
    wp_postmeta: Data: 4.47MB + Index: 3.91MB + Engine InnoDB
    wp_posts: Data: 2.44MB + Index: 0.38MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpml_mails: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 4
    attachment: 385
    customize_changeset: 14
    mc4wp-form: 1
    nav_menu_item: 18
    page: 27
    post: 16
    product: 92
    product_variation: 258
    revision: 466
    shop_coupon: 28
    shop_order: 526
    shop_order_refund: 1
    spucpt: 3
    wcps: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (28) ###
    
    Redux Framework: door Team Redux – 3.6.17
    Akismet Anti-Spam: door Automattic – 4.1.4
    Contact Form 7: door Takayuki Miyoshi – 5.1.7
    Cookie Notice: door dFactory – 1.2.51
    Envato Market: door Envato – 2.0.3
    Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 7.10.4
    Instagram Feed Gallery: door QuadLayers – 2.6.6
    Social Slider Widget: door creativemotion – 1.7.4
    Jetpack door WordPress.com: door Automattic – 8.3
    WPBakery Page Builder: door Michael M - WPBakery.com – 6.1
    Kadence WooCommerce Email Designer: door Kadence WP – 1.4.0
    MC4WP: Mailchimp for WordPress: door ibericode – 4.7.5
    Popups - WordPress Popup: door timersys – 1.9.3.8
    Really Simple SSL: door Rogier Lankhorst
    Mark Wolters – 3.3
    
    Slider Revolution: door ThemePunch – 5.1.5
    WooCommerce Sisow Betaal Opties: door Sisow – 5.4.7
    Smart Variations Images for WooCommerce: door David Rosendo – 4.0.55
    SSL Insecure Content Fixer: door WebAware – 2.7.2
    Theme Check: door Otto42
    pross – 20190801.1
    
    Widget CSS Classes: door C.M. Kendrick – 1.5.4
    Preview E-mails for WooCommerce: door Digamber Pradhan – 1.6.4
    WooCommerce Checkout Manager: door QuadLayers – 4.9.5 – Niet getest met de actieve versie van WooCommerce
    WooCommerce PDF Invoice: door RightPress – 3.2 – Niet getest met de actieve versie van WooCommerce
    WooCommerce Product Image Flipper: door jameskoster – 0.4.2 – Niet getest met de actieve versie van WooCommerce
    PickPlugins Product Slider for WooCommerce: door PickPlugins – 1.13.4 – Niet getest met de actieve versie van WooCommerce
    WooCommerce: door Automattic – 4.0.1
    WP Mail Logging: door MailPoet – 1.9.5
    ReCaptcha v2 for Contact Form 7: door IQComputing – 1.2.4
    
    ### Inactive Plugins (2) ###
    
    YITH WooCommerce Quick View: door YITH – 1.4.0
    YITH WooCommerce Wishlist: door YITH – 3.0.9
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Winkelbasis: #486 - /shop/
    Winkelmand: #5 - /cart/
    Afrekenen: #6 - /checkout/
    Mijn account: #7 - /my-account/
    Algemene voorwaarden: #491 - /algemene-voorwaarden/
    
    ### Theme ###
    
    Name: BooStore
    Version: 1.0.12
    Author URL: http://themeforest.net/user/linethemes
    Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Jouw thema heeft een woocommerce.php bestand. Je zal het woocommerce/archive-product.php template niet kunnen overschrijven omdat woocommerce.php prioriteit heeft over archive-product.php. Dit is bedoeld om weergave-problemen te voorkomen.
    Overrides: boostore/woocommerce/emails/customer-processing-order.php
    
    ### Action Scheduler ###
    
    Afgerond: 36
    Oldest: 2020-03-18 14:01:41 +0000
    Newest: 2020-03-23 12:11:35 +0000
    
    

    I got the same Problem, Emails are displayed weird in HTML. There are spaces in the text where there should be none. Tables are displayed wrong and <li> tags are visable

    ### WordPress Environment ###

    WordPress address (URL): https://www.10seconds.at
    Site address (URL): https://www.10seconds.at
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.14
    PHP Post Max Size: 200 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1500
    cURL Version: 7.61.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: 5.7.27-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Datenbank-Gesamtgröße: 22.21MB
    Datenbank-Datengröße: 15.57MB
    Datenbank-Indexgröße: 6.64MB
    wp_woocommerce_sessions: Daten: 3.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Daten: 0.23MB + Index: 0.25MB + Engine InnoDB
    wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Daten: 0.38MB + Index: 0.25MB + Engine InnoDB
    wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Daten: 0.31MB + Index: 0.25MB + Engine InnoDB
    wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Daten: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Daten: 3.28MB + Index: 1.16MB + Engine InnoDB
    wp_postmeta: Daten: 2.52MB + Index: 2.86MB + Engine InnoDB
    wp_posts: Daten: 2.48MB + Index: 0.39MB + Engine InnoDB
    wp_revslider_css: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_shipment_batch_process: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wccs_conditions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wccs_condition_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wcpdf_invoice_number: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Daten: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Daten: 0.08MB + Index: 0.14MB + Engine InnoDB
    wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woo_shippment_provider: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_seo_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Daten: 0.19MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 872
    custom_css: 2
    customize_changeset: 4
    nav_menu_item: 54
    page: 20
    post: 9
    product: 351
    product_variation: 239
    revision: 207
    shop_order: 112
    shop_order_refund: 11
    yith-wcbm-badge: 7

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (13) ###

    AJAX Search for WooCommerce: von Damian Góra – 1.6.3
    Cookie Notice: von dFactory – 1.2.51
    Slider Revolution Particles Effect: von ThemePunch – 2.1.0
    Slider Revolution Reveal Preloaders: von ThemePunch – 2.0.0
    Slider Revolution: von ThemePunch – 6.1.5
    Erweiterte Sendungsverfolgung für WooCommerce: von zorem – 2.8.9
    WooCommerce Admin: von WooCommerce – 1.0.3
    WooCommerce PayPal Checkout Gateway: von WooCommerce – 1.6.20 – Nicht getestest mit der aktiven WooCommerce-Version
    WooCommerce PayPal Powered by Braintree Gateway: von WooCommerce – 2.3.8
    WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.4.7
    WooCommerce: von Automattic – 4.0.1
    Yoast SEO: von Team Yoast – 13.3
    YITH WooCommerce Badge Management: von YITH – 1.4.0

    ### Inactive Plugins (5) ###

    Akismet Anti-Spam: von Automattic – 4.1.4
    Easy WooCommerce Discounts – WooCommerce Dynamic Pricing & Shipping: von Asana Plugins – 4.2.1 – Nicht getestest mit der aktiven WooCommerce-Version
    Easy WooCommerce Discounts Pro – WooCommerce Dynamic Pricing & Shipping: von Asana Plugins – 4.0.0 – Nicht getestest mit der aktiven WooCommerce-Version
    WooCommerce Services: von Automattic – 1.22.5
    WooCommerce Stripe Gateway: von WooCommerce – 4.3.2 – Nicht getestest mit der aktiven WooCommerce-Version

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop-Basis: #6 – /shop/
    Warenkorb: #7 – /cart/
    Kasse: #8 – /checkout/
    Mein Konto: ❌ Seite nicht festgelegt
    Allgemeine Geschäftsbedingungen: #61 – /agb/

    ### Theme ###

    Name: Storefront Child
    Version: 1.0.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.5
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Braintree (Credit Card) ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Braintree (PayPal) ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Action Scheduler ###

    Abgeschlossen: 863
    Oldest: 2020-02-22 15:26:34 +0100
    Newest: 2020-03-24 14:25:42 +0100

    Fehlgeschlagen: 1
    Oldest: 2020-03-23 17:14:43 +0100
    Newest: 2020-03-23 17:14:43 +0100

    Ausstehend: 1
    Oldest: 2020-03-24 15:25:42 +0100
    Newest: 2020-03-24 15:25:42 +0100

    • This reply was modified 4 months, 3 weeks ago by emanuelk.

    Hello guys,

    we have the same problem, emails from WooCommerce looks like this:
    * https://i.paste.pics/8FJ6Y.png

    Didn’t find anything on GitHub issues.

    Any ideas?

    Thank you,
    Gregor

    Ditto here. As a long shot, tried replacing email templates from old version but no joy. Plain text works fine for now.

    Fyi everyone who is having this problem. Maybe contact your hosting company, as I couldn’t wait any longer having this issue whilst getting sales.

    So I just switched hosting companies and it seems to have fixed two problems.

    1. Broken emails
    2. Exposing previous client order address details to new visitors when they go an order.

    Hi @rogruz

    Can you please let me know which hosting you switched from and to.

    With regards to the client’s detials being exposed to new customers, I’ve tested my site and don’t seem to have that. Thanks for addressing it though.

    I checked the HTML email and found the following errors on these lines:

    Line 9, 20, 60, 113, 115 and 126.

    You can see spaces have been added to some words/tags, or sections of words like ‘table’ missing lettings so that it’s now ‘ta’. And with font family on line 126 this appears html code ‘"’

    Email HTML:

    <div id="
    wrapper" dir="ltr" style="background-color: #f7f7f7; margin: 0; padding
    : 70px 0; width: 100%; -webkit-text-size-adjust: none;">
    			
    							
    tr>
    <table width="1
    00%" height="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" align="center">
    						<di v="" id="template_header_image"><p style="margin-t
    op: 0;"><img src="img.jpg" alt="" style="border: none; display: in
    line-block; font-size: 14px; font-weight: bold; height: auto; outline: none
    ; text-decoration: none; text-transform: capitalize; vertical-align: middle
    ; max-width: 100%; margin-left: 0; margin-right: 0;"></p>						
    
    						<table cellspacin="" g="0" id="template_container" style="background-color: 
    #ffffff; border: 1px solid #dedede; box-shadow: 0 1px 4px rgba(0, 0, 0, 0.1
    ); border-radius: 3px;" width="600" cellpadding="0" border="0"><tbody><tr><td valign="top" align="center">
    
    									<!-- Header -->
    									<ta ble="" border="0" cellpadding="0" cellspacing="0" width="100%" id="t
    emplate_header" style="background-color: #34545a; color: #ffffff; border-
    bottom: 0; font-weight: bold; line-height: 100%; vertical-align: middle; fo
    nt-family: &quot;Helvetica Neue&quot;, Helvetica, Roboto, Arial, sans-serif; border-r
    adius: 3px 3px 0 0;"></ta></td></tr><tr><td id="header_wrapper" style="padding: 36p
    x 48px; display: block;">
    												<h1 style="font-family: &quot;Helvetica Neue&quot;, Helvetica, Roboto, Arial, sans-serif; fo
    nt-size: 30px; font-weight: 300; line-height: 150%; margin: 0; text-align: 
    left; text-shadow: 0 1px 0 #5d767b; color: #ffffff;">Thank you for your ord
    er</h1>
    											</td>
    								
    		</tr></tbody></table><!-- End Header --></di></td></tr><tr><td valign="top" align="center">
    							
    		<!-- Body -->
    									<table cellpa="" dding="0" id="template_body" width="600" cellspacing="0" border="0"><tbody><tr><td id="body_content" style="background-color: #ffffff;" valign="top">
    
    												<!-- Content -->
    					
    							<table width="100%" cellspacing="
    0" cellpadding="20" border="0"><tbody><tr><td style="padding: 48px 48px 32p
    x;" valign="top">
    															<div id="body_content
    _inner" style="color: #333333; font-family: &quot;Helvetica Neue&quot;, Helvetica, 
    Roboto, Arial, sans-serif; font-size: 14px; line-height: 150%; text-align: 
    left;">
    
    <p style="margin: 0 0 16px;">HI customer,</p>
    <p st="" yle="margin: 0 0 16px;">Just to let you know — we've received you
    r order #2, and it is now being processed:</p>
    
    <h2 style="colo
    r: #34545a; display: block; font-family: &quot;Helvetica Neue&quot;, Helvetica, Robot
    o, Arial, sans-serif; font-size: 18px; font-weight: bold; line-height: 130%
    ; margin: 0 0 18px; text-align: left;">
    	[Order #1] (March 25, 2020)
    </h2>
    
    <div style="margin-bottom: 40px;">
    	<t h="" class="td" scope="col" style="color: #333333; border: 1px solid #e5
    e5e5; vertical-align: middle; padding: 12px; text-align: left;">Product
    				</t><table class="td" ce="" llspacing="0" style="color: #333333; bor
    der: 1px solid #e5e5e5; vertical-align: middle; width: 100%; font-family: '
    Helvetica Neue', Helvetica, Roboto, Arial, sans-serif;" cellpadding="6" border="1"><thead><tr><th class="td" scope="col" style="color: #333333; bor
    der: 1px solid #e5e5e5; vertical-align: middle; padding: 12px; text-align: 
    left;">Quantity</th>
    				<th class="td" scope="col" style="
    color: #333333; border: 1px solid #e5e5e5; vertical-align: middle; padding:
     12px; text-align: left;">Price</th>
    			</tr></thead><tbody><tr class="order_item"><td class="td" style="color: #333333; border: 1
    px solid #e5e5e5; padding: 12px; text-align: left; vertical-align: middle; 
    font-family: 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif; word-w
    rap: break-word;">
    Product with price.	</td>
    		<td class="td" style="color: #333333; border: 1px solid #e5e5e5; padding: 12px; text-align: l
    eft; vertical-align: middle; font-family: 'Helvetica Neue', Helvetica, Robo
    to, Arial, sans-serif;">
    			2		</td>
    		<td class="td" s="" tyle="color: #333333; border: 1px solid #e5e5e5; padding: 12px; text-alig
    n: left; vertical-align: middle; font-family: 'Helvetica Neue', Helvetica, 
    Roboto, Arial, sans-serif;">
    			<span class="woocommerce-Price-am
    ount amount"><span class="woocommerce-Price-currencySymbol">€an>100.00</span>		</span></td>
    	</tr></tbody><tfoot><tr><th class="td" scope="row" colspan="2" style="color: #333333; border: 1px so
    lid #e5e5e5; vertical-align: middle; padding: 12px; text-align: left; borde
    r-top-width: 4px;">Subtotal:</th>
    						<td class="td" styl="" e="color: #333333; border: 1px solid #e5e5e5; vertical-align: middle; pad
    ding: 12px; text-align: left; border-top-width: 4px;"><span class="woocom
    merce-Price-amount amount"><span class="woocommerce-Price-currencySymbol">€</span>100.00</span></td>
    					</tr><tr><th cla="" ss="td" scope="row" colspan="2" style="color: #333333; border: 1px 
    solid #e5e5e5; vertical-align: middle; padding: 12px; text-align: left;">Sh
    ipping:</th>
    						<td class="td" style="color: #333333; 
    border: 1px solid #e5e5e5; vertical-align: middle; padding: 12px; text-alig
    n: left;">
    <span class="woocommerce-Price-amount amount"><span class="woocommerce-Price-currencySymbol">€</span>30.00</span>&nbsp;<small class="shipped_via">via Flat rate</small>
    </td>
    					</tr><tr><th class="td" scope="row" colspan="2" style="color: #333
    333; border: 1px solid #e5e5e5; vertical-align: middle; padding: 12px; text
    -align: left;">Payment method:</th>
    						<td class="td" st="" yle="color: #333333; border: 1px solid #e5e5e5; vertical-align: middle; p
    adding: 12px; text-align: left;">Credit Card (Stripe)</td>
    				
    	</tr><tr><th class="td" scope="row" colspan="2" style="col
    or: #333333; border: 1px solid #e5e5e5; vertical-align: middle; padding: 12
    px; text-align: left;">Total:</th>
    						<td class="td" sty="" le="color: #333333; border: 1px solid #e5e5e5; vertical-align: middle; pa
    dding: 12px; text-align: left;"><span class="woocommerce-Price-amount amo
    unt"><span class="woocommerce-Price-currencySymbol">€</span>100.0
    0</span></td>
    					</tr></tfoot></table></div>
    
    <d iv="" style="display: none; font-size: 0; max-height: 0; line-height: 0; pad
    ding: 0; mso-hide: all;"></d></div>
    <t d="" valign="top" width="50%" style="text-align: left; font-family: 'Hel
    vetica Neue', Helvetica, Roboto, Arial, sans-serif; border: 0; padding: 0;"><h2 style="color: #34545a; display: block; font-family: &quot;Hel
    vetica Neue&quot;, Helvetica, Roboto, Arial, sans-serif; font-size: 18px; font-w
    eight: bold; line-height: 130%; margin: 0 0 18px; text-align: left;">Billin
    g address</h2>
    
    			<address class="address" style="padding: 1
    2px; color: #333333; border: 1px solid #e5e5e5;">
    				testing<br>testing testing<br>asdf aasdfa<br>asdfasdf <br>Canada									<br><a href="tel:99999999999" st="" yle="color: #34545a; font-weight: normal; text-decoration: underline;">99
    999999999</a>													<br>email@here.com	
    						</address>
    		
    					</t><table id="addresses" style="wi
    dth: 100%; vertical-align: top; margin-bottom: 40px; padding: 0;" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="text-align: left; font-family: 'Helvetica Neue',
     Helvetica, Roboto, Arial, sans-serif; padding: 0;" width="50%" valign="t
    op">
    				<h2 styl="" e="color: #34545a; display: block; font-family: &quot;Helvetica Neue&quot;, Helveti
    ca, Roboto, Arial, sans-serif; font-size: 18px; font-weight: bold; line-hei
    ght: 130%; margin: 0 0 18px; text-align: left;">Shipping address</h2>
    
    				<address class="address" style="padding: 12px; color: #3333
    33; border: 1px solid #e5e5e5;">testing by<br>testing testing<br>asdf aasdfa<br>asdfasdf<br>Canada</address>
    	
    		</td>
    			</tr></tbody></table><p style="margin: 0 0 16px;">Thank
    s for using us</p>
    														
    	
    														</td>
    				
    									</tr></tbody></table><!-- End Content --></td>
    
    										</tr></tbody></table><!-- End Body --></td>
    
    							</tr></tbody></table>
    						<!-- Footer -->
    
    						<table id="template_footer" width="600" cellspacing="0" cellpadding="10" border="0"><tbody><tr><td style="pad
    ding: 0; border-radius: 6px;" valign="top">
    									<table width="100%" cellspacing="0" cellpadding="10" border="0"><tbody><tr><td colsp="" an="2" id="credit" style="border-radius: 6px; borde
    r: 0; color: #666666; font-family: &quot;Helvetica Neue&quot;, Helvetica, Roboto, Ari
    al, sans-serif; font-size: 12px; line-height: 150%; text-align: center; pad
    ding: 24px 0;" valign="middle">
    												<p style="margin: 0
     0 16px;">copyright info</p>
    
    											</td>
    										</tr></tbody></table></td>
    							</tr></tbody></table></div>

    Not sure if this will help us figure out the problem. Going to use plain text for now.

    But come on WooCommerce. Any help here?

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