Woocommerce E-Mail Language
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Hello everyone,
I am currently setting up a shop where I use WooCommerce and I struggle with automated E-Mails.
The site is in German and in English. I switched the language of the site to “Deutsch (Sie)” (formal German). In the E-Mail settings (for example, for the confirmation E-Mail) the text preview already shows the formal German version. However, when ordering on the German version, the not-formal German E-Mail is used for confirmation and when ordering on the English version, an English confirmation is sent (which is great, but I don’t get why).
Can maybe someone explain me, why in the preview the formal German version is used and in the E-Mail it isn’t? Or can maybe someone explain, how the English version of the E-Mail is used for the English site?
Thank you very much!
Lukas
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Hello,
That sounds like there are 2 versions of German the formal and not formal.
WooCommerce core does not include a way to perform translations per se, that would need the help of a plugin or custom code.
You can learn more about multi-language emails by checking this out:
Multilingual WooCommerceOf you will be able to find a developer to assist you at:
WooCommerce Customizations PageIf you would like us to take a closer look, please share a copy of your site’s System Status: You can find it via
WooCommerce > Status. Select “Get system report” and then “Copy for support”.Cheers.
Hallo,
I am currently using TranslatePress to translate everything in the frontend. Is this plugin maybe somehow performing the translations as well (even tho I thought it would only translate the frontend sites).
Here is the system report in case it helps you anything:
### WordPress Environment ### WordPress address (URL): https://sanomotion.de Site address (URL): https://sanomotion.de WC Version: 6.5.0 REST API Version: ✔ 6.5.0 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE_formal External object cache: – ### Server Environment ### Server Info: Apache/2.4.53 (Unix) PHP Version: 7.4.29 PHP Post Max Size: 128 MB PHP Time Limit: 240 PHP Max Input Vars: 4000 cURL Version: 7.83.0 OpenSSL/1.1.1o SUHOSIN Installed: – MySQL Version: 5.7.38-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.1 WC Database Prefix: muo1_ Datenbank-Gesamtgröße: 70.12MB Datenbank-Datengröße: 63.76MB Datenbank-Indexgröße: 6.36MB muo1_woocommerce_sessions: Daten: 0.05MB + Index: 0.02MB + Engine 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Siehe Wie Sie ein Child-Theme erstellen (engl.) WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: DE WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### WooCommerce Payments ### Version: 4.1.0 Connected to WPCOM: Yes Blog ID: 205405613 Account ID: acct_1KolAw2EWjivece8 ### Action Scheduler ### Abgeschlossen: 86 Oldest: 2022-04-15 09:00:33 +0000 Newest: 2022-05-12 08:53:32 +0000 Ausstehend: 2 Oldest: 2022-05-13 02:07:11 +0000 Newest: 2022-05-13 03:00:14 +0000 ### Status report information ### Generated at: 2022-05-12 08:55:12 +00:00Cheers
Hello,
when ordering on the German version, the not-formal German E-Mail is used for confirmation and when ordering on the English version, an English confirmation is sent (which is great, but I don’t get why)
Can you temporarily deactivate TranslatePress and check if WooCommerce sends emails in the same language as your site’s default language?
If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging: https://wordpress.org/plugins/wp-staging/
Hello,
when disabling TranslatePress it works: The E-Mail is then sent in the formal “Sie” version.
Hi @lukro2011
Thanks for checking that.
Now that it is confirmed, you may get in touch with TranslatePress team, if required.
If there is anything else we can assist with, do let us know.
Thanks
Hi,
I think it depends somehow on both plugins, the TranslatePress and the WooCommerce plugin. For example, the text part
Mit deiner Bestellung erklärst du dich mit unseren Allgemeinen Geschäftsbedingungen und Widerrufsbestimmungen einverstanden. *
which is the approval of selling conditions is in Du regardless of the TranslatePress plugin activated or deactivated.
On a correct setup (I try to reconstruct the issue), it should be:
Mit Ihrer Bestellung erklären Sie sich mit unseren Allgemeinen Geschäftsbedingungen und Widerrufsbestimmungen einverstanden. *
Is there any way to re-download the texts used in WooCommerce without uninstalling and installing the whole setup/plugin again?
Best Regards
LukasHi @lukro2011,
You can edit the message related to Privacy Policy – navigate to WooCommerce / Settings / Accounts & Privacy, scroll down to the
Privacy policysection, and editRegistration privacy policyandCheckout privacy policyfields with the actual translation. Save settings.Navigate back to the Checkout page – translations should be reflected there.
As for the texts, you can manually download translations from translate.wordpress.org here:
https://translate.wordpress.org/projects/wp-plugins/woocommerce
Get to know more and what steps to take here:
I hope this information helps.
Best,
It’s been a while without hearing back from you, I think at this point you have been able to find a solution, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thank you.
- The topic ‘Woocommerce E-Mail Language’ is closed to new replies.
