Title: WooCommerce duplicate orders Last modified: August 13, 2021 --- # WooCommerce duplicate orders * Resolved [Wesley](https://wordpress.org/support/users/wesleyburo3/) * (@wesleyburo3) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/) * Hi, * We got a webshop with Mollie integration and sometimes there is a problem when a customer replies to the new order mail, another order will be created in WooCommerce and forwarded to Mollie. * I contacted WooCommerce and Mollie already, but they didn’t know how to fix this. * Does someone know what the problem is and how to fix it? * Thanks in advance, Wesley Viewing 6 replies - 1 through 6 (of 6 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14767508) * Hello, * Does the issue happen to orders with Mollie payments only? Have you tried placing a test order with a different payment method (e.g. check or bank transfer), and reply to the new order email to see if a duplicate order is created in WooCommerce? * Additionally, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * [captaincrank](https://wordpress.org/support/users/captaincrank/) * (@captaincrank) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14767519) * We’re getting duplicate orders as well running WC 5.5.2. I see other shop owners are talking about the same problem on Reddit with this version of WC. Not sure if it is a WC issue or the Stripe gateway we use, but it’s surely annoying to customer’s who are complaining and wasting our time responding to them. * Might want to search for a third party plugin to deal with this since it’s not handled efficiently by either WC or payment gateways. At least this is what I plan on doing since spending my Saturday day off issuing refunds/responding to customer complaints via email is no fun. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14769815) * Hi [@captaincrank](https://wordpress.org/support/users/captaincrank/), * Since you may have a different setup we would need to check your issue in a separate thread. Please open a new topic here → [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * We’ll be happy to help you there. * Thanks! * Thread Starter [Wesley](https://wordpress.org/support/users/wesleyburo3/) * (@wesleyburo3) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14770556) * Hi [@maykato](https://wordpress.org/support/users/maykato/), * I tried placing some test orders, but didn’t get any duplicates. Below you can find a copy of our System Status. * ``` ### WordPress Environment ### WordPress address (URL): https://www.e-bikeaccuspecialist.nl Site address (URL): https://www.e-bikeaccuspecialist.nl WC Version: 5.5.1 REST API Version: ✔ 5.5.1 WC Blocks Version: ✔ 5.3.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.1 Log Directory Writable: ✔ WP Version: ❌ 5.6.4 - There is a newer version of WordPress available (5.8) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: nginx/1.19.3 PHP Version: 7.4.16 PHP Post Max Size: 64 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.76.1 NSS/3.36 SUHOSIN Installed: – MySQL Version: 5.6.51 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.8.1 WC Database Prefix: wp_ Total Database 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(HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### ACF Content Analysis for Yoast SEO: by Thomas Kräftner ViktorFroberg marol87 pekz0r angrycreative Team Yoast – 3.0.1 Advanced Custom Fields PRO: by Elliot Condon – 5.9.6 FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0 Akismet Anti-Spam: by Automattic – 4.1.10 Autoptimize: by Frank Goossens (futtta) – 2.9.1 Awin - Advertiser Tracking: by awinglobal – 1.0.9 Better Search Replace: by Delicious Brains – 1.3.4 Contact Form 7: by Takayuki Miyoshi – 5.4.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Facebook – 2.2 Mollie Payments for WooCommerce: by Mollie – 6.5.2 Product CSV Import Export (BASIC): by WebToffee – 2.0.5 Redirection: by John Godley – 5.1.3 Warpdrive: by Savvii – 2.10.5 WebP Express: by Bjørn Rosell – 0.20.1 WebwinkelKeur: by Albert Peschar – 3.13 Premmerce Permalink Manager for WooCommerce: by premmerce – 2.3.3 Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8 Product Feed PRO for WooCommerce: by AdTribes.io – 10.2.8 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3 WooCommerce: by Automattic – 5.5.1 (update to version 5.5.2 is available) Yoast SEO: by Team Yoast – 16.4 WP LESS: by Oncle Tom – 1.8.0 WP Mail SMTP: by WPForms – 3.0.3 WP Migrate DB Pro Media Files: by Delicious Brains – 1.4.15 WP Migrate DB Pro Theme & Plugin Files: by Delicious Brains – 1.0.5 WP Migrate DB Pro: by Delicious Brains – 2.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.12 Smush: by WPMU DEV – 3.8.8 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.8.5 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### WP Migrate DB Pro Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: – Force SSL: – Currency: EUR () Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #830 - /winkel/ Cart: #831 - /winkelmand/ Checkout: #832 - /afrekenen/ My account: #833 - /mijn-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: E-bike accupoint Version: 1.0 Author URL: https://www.buro-3.nl Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: e-bikeaccupoint/woocommerce/archive-product.php e-bikeaccupoint/woocommerce/global/quantity-input.php ### Action Scheduler ### Complete: 3,794 Oldest: 2021-07-19 12:11:37 +0200 Newest: 2021-08-16 08:37:44 +0200 Pending: 1 Oldest: 2021-08-16 08:47:32 +0200 Newest: 2021-08-16 08:47:32 +0200 ### Status report information ### Generated at: 2021-08-16 08:37:47 +02:00 ``` * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 9 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14772216) * Hi [@wesleyburo3](https://wordpress.org/support/users/wesleyburo3/) * Thank you for your reply. OK, if a duplicate order gets created only when Mollie Payments is selected, the issue is directly related to the Mollie plugin. I recommend contacting the plugin support directly for further assistance: [https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/](https://wordpress.org/support/plugin/mollie-payments-for-woocommerce/) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14795667) * Hi [@wesleyburo3](https://wordpress.org/support/users/wesleyburo3/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘WooCommerce duplicate orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [duplicate](https://wordpress.org/support/topic-tag/duplicate/) * [order](https://wordpress.org/support/topic-tag/order/) * 6 replies * 4 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-duplicate-orders/#post-14795667) * Status: resolved