Support » Plugins » WooCommerce Download Links Not Working

  • Hello,

    When a purchaser, using an iPad, clicks on a link in the Order Receipt email to download an mp3 they have purchased the mp3 plays in the device browser instead of downloading to the device.

    The download functions on PC products, Mac Desktops and android devices but does not function on iPads.

    Why does the download feature not function as intented?

    Any assistance / guidance is appreciated.

    Thank you,

    Kent Tubman

    ———————————————-

    Here is info on our set-up:

    WordPress 4.6.1 and WooCommerce 2.6.7 – Site URL: http://www.weewidevoice.ca

    WooCommerce Settings
    Products > Downloadable Products
    File Download Method = Force Downloads
    Access Restriction – Downloads require login is unchecked
    – Grant access to downloadable products after payment is checked

    Product Settings
    Simple Downloadable
    Download Type = Music

    Files are 12 Mb or less.

    Files are stored in a separate folder within the public folder.

    In this separate folder I have added an .htaccess file containing:
    <FilesMatch “\.(mp3|pdf)$”>
    ForceType application/octet-stream
    Header set Content-Disposition attachment
    </FilesMatch>

Viewing 1 replies (of 1 total)
  • AW

    (@slash1andy)

    Automattic Happiness Engineer

    This is something that is unique to Apple mobile devices, and is not an issue with your site, just a limitation of the device.

Viewing 1 replies (of 1 total)
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