• Resolved SiimR

    (@subficial)


    I have a problem with woocommerce delivery options, when i add products to the shopping cart and go to checkout the delivery price is doubled, especially with products that have chained products inside, (buy one product and then you get a free gift etc.). How can i fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    If I understand correctly, the shipping/delivery fees are being doubled at Checkout on your site — correct?

    What shipping methods are you using on your site? Please send a screenshot of your list of shipping zones/methods under WooCommerce > Settings > Shipping. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Also, what are you using for your “chained products” (since this is not part of the core WooCommerce plugin)?

    Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    Also, please send the URL to one of your products where you are seeing this issue. Finally, please share a test shipping address where you are seeing this issue occur.

    Thread Starter SiimR

    (@subficial)

    Yes thats correct! Here is the screenshot: https://snipboard.io/7kMuzm.jpg

    I use chained products because i need to sell one item and add second item for free to that same purchase (Buy one, get another item for free etc), is there any other way to do this?

    Here is the status report:

    
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    Also i notice that when i change the “Shipping class” of every product, to the same shipping class ( every products must have a same shipping class), the double delivery disappears.

    • This reply was modified 3 years, 8 months ago by SiimR.
    • This reply was modified 3 years, 8 months ago by Yui. Reason: please use CODE button for proper formatting
    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    Generally, the cause of this “double shipping fee” issue would depend on the shipping method being used. For example, with shipping methods that use live rates from APIs (i.e. USPS, FedEx, etc), the issue might be caused by the items not being packed together, causing the rates to be returned for each individual item. For different methods, the settings and cause of the issue would be different.

    Since you are using Chained products, that means one item is added, and then another one automatically added as well — so, 2 items in the Cart. This could be causing the issue described above where shipping is charged for each one separately.

    The WooCommerce Chained Products: by WooCommerce extension is a paid extension from the WooCommerce.com marketplace, so is eligible for support via our ticket system — please open a ticket with us here using the account that you purchased the extension under and we can investigate this issue with shipping further:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Thank you!

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce doubles product delivery!’ is closed to new replies.