WooCommerce & Divi UI Problem since updating WorPress to 5.5

Resolved d_bowyer
(@d_bowyer)

5 years, 3 months ago

Hi,
A friend of mine runs a wedding stationary company and since updating to WordPress 5.5, there is a strange delay in the loading of content. Some content is delivered and then a pause lasting 15 seconds, before the delivery of content resumes.
I managed to fix the problem by deactivating WooCommerce and reactivating, however this broke all the links on the website, I had to restore a backup.
Can anyone advise what might the problem be, and how I may go about fixing?
Many thanks,
Dave
‘
WordPress address (URL): https://www.idodesigns.org.uk/ecommerce
Site address (URL): https://www.idodesigns.org.uk
WooCommerce version: 4.5.2
WooCommerce REST API package: 4.5.2 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package: 3.1.0 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package: 3.1.6 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package: 1.5.0 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce-admin
Log directory writable: /home/idodesignsorg/public_html/ecommerce/wp-content/uploads/wc-logs/
WordPress version: 5.5.1
WordPress multisite: –
WordPress memory limit: 768 MB
WordPress debug mode:
WordPress cron:
Language: en_GB
External object cache: –
Server environment
Server info: Apache
PHP version: 7.4.11
PHP post max size: 300 MB
PHP time limit: 6000
PHP max input vars: 1000
cURL version: 7.72.0, OpenSSL/1.1.1h
SUHOSIN installed: –
MySQL version: 5.6.49
Max upload size: 300 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 4.5.2
Database prefix wp_
Total Database Size 66.04MB
Database Data Size 59.69MB
Database Index Size 6.35MB
wp_woocommerce_sessions Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions Data: 0.28MB + Index: 0.07MB + Engine MyISAM
wp_actionscheduler_claims Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_comments Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_enquiry_quotation Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_enquiry_thread Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_expm_hiiden_content Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_expm_maker Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_expm_maker_pages Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options Data: 0.95MB + Index: 0.21MB + Engine MyISAM
wp_postmeta Data: 29.58MB + Index: 3.57MB + Engine MyISAM
wp_posts Data: 20.29MB + Index: 0.58MB + Engine MyISAM
wp_smush_dir_images Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_term_relationships Data: 0.18MB + Index: 0.33MB + Engine MyISAM
wp_term_taxonomy Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_usermeta Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_users Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wfHoover Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_woof_query_cache Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_yith_wcwl_lists Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_yoast_migrations Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_yoast_seo_links Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_yoast_seo_meta Data: 0.33MB + Index: 0.00MB + Engine InnoDB
Post Type Counts
attachment 2824
customize_changeset 3
custom_css 3
et_pb_layout 24
nav_menu_item 54
page 39
popup 1
popup_theme 6
post 16
product 1356
revision 1750
schema 2
shop_coupon 3
wishlist 743
woo_product_tab 3
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (19)
GDPR Cookie Consent by WebToffee – 1.9.1
Yoast Duplicate Post by Enrico Battocchi and Team Yoast – 3.2.6
Elegant Themes Updater by Elegant Themes – 1.0
Read More by Edmon – 2.5.8
Sitemap Generator by Marco Beierer – 1.7.0
One-Click Child Theme by tychay – 1.6
Really Simple SSL by Really Simple Plugins – 3.3.5
Schema by Hesham – 1.7.8.3
UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.16.29
Velvet Blues Update URLs by VelvetBlues.com – 3.2.9
Video Sidebar Widgets by Denzel Chia – 6.1
WooCommerce Admin by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2
WOOF – WooCommerce Products Filter by realmag777 – 2.2.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce by Automattic – 4.5.2
Yoast SEO by Team Yoast – 15.0
WP User Avatar by ProfilePress – 2.2.7
Custom Product Tabs for WooCommerce by YIKES, Inc. – 1.7.5
YITH WooCommerce Request A Quote Premium by YITH – 2.3.8
Yoast SEO: Search index purge by Team Yoast – 1.1.0
Inactive plugins (4)
Enable jQuery Migrate Helper by The WordPress Team – 1.1.0
Popup Maker by Popup Maker – 1.11.2
Read More Without Refresh by George Gkouvousis – 3.1
Smush by WPMU DEV – 3.7.1
Settings
API enabled:
Force SSL: –
Currency GBP (£)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
WooCommerce pages
Shop base: #169 – /all-products/
Basket: #39 – /cart/
Checkout: #40 – /checkout/
My account: #41 – /my-account/
Terms and conditions: Page not set
Theme
Name: Divi-child
Version: (update to version 0 is available)
Author URL:
Child theme:
Parent theme name: Divi
Parent theme version: 4.6.5
Parent theme author URL: http://www.elegantthemes.com
WooCommerce support:
Templates
Overrides: –
Action Scheduler
Version: 3.1.6
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 754 2020-09-12 10:34:40 +0000 2020-10-13 09:36:57 +0000
Pending 1 2020-10-13 10:36:57 +0000 2020-10-13 10:36:57 +0000
‘

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Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support wpnomad a11n
(@wpnomad)

5 years, 3 months ago

Hi @d_bowyer ,

A friend of mine runs a wedding stationary company and since updating to WordPress 5.5, there is a strange delay in the loading of content. Some content is delivered and then a pause lasting 15 seconds, before the delivery of content resumes.
I managed to fix the problem by deactivating WooCommerce and reactivating, however this broke all the links on the website, I had to restore a backup.
Can anyone advise what might the problem be, and how I may go about fixing?

That is strange. From what I understand, the site loads the content slowly when WooCommerce is active. Is that right?

Can you please check by changing the theme to default theme like Storefront and see if the content loads quickly as expected?

Also, I see you mentioned that some links broke when you deactivated and re-activated WooCommerce. Can you please let us know what URLs broke specifically? (product URLs, post URLs etc).

Do let us know so we can check and help further.

Thread Starter d_bowyer
(@d_bowyer)

5 years, 3 months ago

Thanks for your reply wpnomad. Rather than the site loading slowly, there is a burst of content and then a freeze/pause, like something is waiting to be loaded, which ultimately times out and then everything else is delivered. When I deactivated WooCommerce and reactivated, the problem was solved, but links to products categories etc. then returned a broken link.

Unfortunately since I spoke, my friends have spoke to Divi theme support, their technician asked them to change woocommerce store permalinks, move files on the server etc. unfortunately the site is now broken. I’m restoring the backup now and will look into answering your suggestions.

Many thanks,

Dave

Plugin Support wpnomad a11n
(@wpnomad)

5 years, 3 months ago

Thanks for the update @d_bowyer , will look forward to what you find after trying out the test I mentioned above.

After you restore the live site, I recommend doing the tests on a staging site so that site visitors are not affected.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

Thread Starter d_bowyer
(@d_bowyer)

5 years, 3 months ago

Thanks wpnomad – agree staging is best practice but WordPress is an affordable tool for small businesses, the business owner’s husband was the one being directed by Divi support to make critical changes to the website. To be honest I can’t believe the Divi staff would recommend something so reckless without ensuring there is a backup. Luckily I had taken one earlier that day.

We got the site working again and between Divi Support, the hosting company’s technicians, rolling WordPress back to 5.4 etc. we managed to get it working correctly again. It seemed to have something to do with an image asset which was being requested from a third party server.

Thank you very much for your interest and suggestions, much appreciated.

Thanks,

Dave

Viewing 4 replies - 1 through 4 (of 4 total)

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