• Resolved d_bowyer

    (@d_bowyer)


    Hi,
    A friend of mine runs a wedding stationary company and since updating to WordPress 5.5, there is a strange delay in the loading of content. Some content is delivered and then a pause lasting 15 seconds, before the delivery of content resumes.
    I managed to fix the problem by deactivating WooCommerce and reactivating, however this broke all the links on the website, I had to restore a backup.
    Can anyone advise what might the problem be, and how I may go about fixing?
    Many thanks,
    Dave

    WordPress address (URL): https://www.idodesigns.org.uk/ecommerce
    Site address (URL): https://www.idodesigns.org.uk
    WooCommerce version: 4.5.2
    WooCommerce REST API package: 4.5.2 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/includes
    WooCommerce Blocks package: 3.1.0 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
    Action Scheduler package: 3.1.6 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce/packages/action-scheduler
    WooCommerce Admin package: 1.5.0 /home/idodesignsorg/public_html/ecommerce/wp-content/plugins/woocommerce-admin
    Log directory writable: /home/idodesignsorg/public_html/ecommerce/wp-content/uploads/wc-logs/
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    WordPress memory limit: 768 MB
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    Currency GBP (£)
    Currency position left
    Thousand separator ,
    Decimal separator .
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
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    Action Status Count Oldest Scheduled Date Newest Scheduled Date
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    Pending 1 2020-10-13 10:36:57 +0000 2020-10-13 10:36:57 +0000

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @d_bowyer ,

    A friend of mine runs a wedding stationary company and since updating to WordPress 5.5, there is a strange delay in the loading of content. Some content is delivered and then a pause lasting 15 seconds, before the delivery of content resumes.
    I managed to fix the problem by deactivating WooCommerce and reactivating, however this broke all the links on the website, I had to restore a backup.
    Can anyone advise what might the problem be, and how I may go about fixing?

    That is strange. From what I understand, the site loads the content slowly when WooCommerce is active. Is that right?

    Can you please check by changing the theme to default theme like Storefront and see if the content loads quickly as expected?

    Also, I see you mentioned that some links broke when you deactivated and re-activated WooCommerce. Can you please let us know what URLs broke specifically? (product URLs, post URLs etc).

    Do let us know so we can check and help further.

    Thread Starter d_bowyer

    (@d_bowyer)

    Thanks for your reply wpnomad. Rather than the site loading slowly, there is a burst of content and then a freeze/pause, like something is waiting to be loaded, which ultimately times out and then everything else is delivered. When I deactivated WooCommerce and reactivated, the problem was solved, but links to products categories etc. then returned a broken link.

    Unfortunately since I spoke, my friends have spoke to Divi theme support, their technician asked them to change woocommerce store permalinks, move files on the server etc. unfortunately the site is now broken. I’m restoring the backup now and will look into answering your suggestions.

    Many thanks,

    Dave

    Plugin Support wpnomad a11n

    (@wpnomad)

    Thanks for the update @d_bowyer , will look forward to what you find after trying out the test I mentioned above.

    After you restore the live site, I recommend doing the tests on a staging site so that site visitors are not affected.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    Thread Starter d_bowyer

    (@d_bowyer)

    Thanks wpnomad – agree staging is best practice but WordPress is an affordable tool for small businesses, the business owner’s husband was the one being directed by Divi support to make critical changes to the website. To be honest I can’t believe the Divi staff would recommend something so reckless without ensuring there is a backup. Luckily I had taken one earlier that day.

    We got the site working again and between Divi Support, the hosting company’s technicians, rolling WordPress back to 5.4 etc. we managed to get it working correctly again. It seemed to have something to do with an image asset which was being requested from a third party server.

    Thank you very much for your interest and suggestions, much appreciated.

    Thanks,

    Dave

Viewing 4 replies - 1 through 4 (of 4 total)

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