Woocommerce data not syncing

  • Resolved peacockstrutmarketing

    (@peacockstrutmarketing)


    1 year, 2 months ago

    Hi, I have an issue with my woocommerce data syncing with mailchimp, recend order data did not upload to mailchimp, and when I clicked to resync the resync is still running after 8 hours – it’s never usually this long.

    I recently rebuilt the site, transfered over to the exsiting domain, replacing the old site. I had disconnected mailchimp from the site via the plugin and mailchimp beforehand. I have reinstalled the plugin and resynced and it was working perfectly. However, I then installed siteground caching on friday, and this morning checked and the sync had failed.

    I have added /wp-content/mailchimp-for-woocommerce/ to the excluded urls in the cache settings, but the sync is still taking a very long amount of time. Is there a specific file I should be caching? I have it /mailchimp-for-woocommerce/* at the moment.

    In the logs, I’m getting this error:

    2023-02-13T07:43:22+00:00 ERROR abandoned_cart.error :: email: mg1@ntlworld.com :: attempting product update :: API Key InvalidYour API key may be invalid, or you’ve attempted to access the wrong datacenter.2023-02-13T07:43:22+00:00 NOTICE product_submit.error :: addStoreProduct :: #316 :: Error Code 401 :: API Key InvalidYour API key may be invalid, or you’ve attempted to access the wrong datacenter. on 2389 in /home/customer/www/theenglishsoapcompany.com/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    Please advise

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    1 year, 1 month ago

    @peacockstrutmarketing sorry for the delay in responding here – as I’m sure you’ve probably submitted a ticket directly with your Mailchimp support team.

    A couple of questions come to mind. First, did you possibly get added as a user account on behalf of a client of yours, but then maybe they removed the account?

    Have you tried uninstalling and reinstalling the plugin?

    Please let us know if you’re still having trouble and we’ll be glad to help.

    Plugin Support khungate

    (@khungate)

    1 year, 1 month ago

    Hi @peacockstrutmarketing, we wanted to reach and let you know that we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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