Woocommerce dashboard showing no data.

  • Resolved edicolablack

    (@edicolablack)


    4 years, 4 months ago

    Hi,
    I’ve to report a problem I’m meeting whilst using Woocommerce: the dashboard is not properly showing any data. All values are stuck at 0, even thought I did sell something and it does show it correctly on the WP dashboard.

    Before trying to contact your support, I tried to search for some solutions to the problem and found that others did meet the same problem in the past; I then tried to «Rebuild reports data» in the Status->Tools section, as suggested here: https://github.com/woocommerce/woocommerce-admin/issues/1441

    But it didn’t work. Then I tried to check the log and found the following warning:

    2019-12-17T05:04:45+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_report_customer_id() in /membri/edicolablack/wp-content/plugins/woocommerce-admin/src/API/Reports/Orders/Stats/DataStore.php:477
Stack trace:
#0 /membri/edicolablack/wp-content/plugins/woocommerce-admin/src/API/Reports/Orders/Stats/DataStore.php(449): Automattic\WooCommerce\Admin\API\Reports\Orders\Stats\DataStore::update(Object(WC_Order))
#1 /membri/edicolablack/wp-content/plugins/woocommerce-admin/src/ReportsSync.php(489): Automattic\WooCommerce\Admin\API\Reports\Orders\Stats\DataStore::sync_order(104972)
#2 /membri/edicolablack/wp-includes/class-wp-hook.php(288): Automattic\WooCommerce\Admin\ReportsSync::orders_lookup_import_order(104972)
#3 /membri/edicolablack/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters('', Array)
#4 /membri/edicolablack/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#5 /membri/edicolablack/wp-content/plugins/woocommerce/includes/libraries/action-scheduler/classes/ActionScheduler_Action.php(22): do_action_ref_a in /membri/edicolablack/wp-content/plugins/woocommerce-admin/src/API/Reports/Orders/Stats/DataStore.php alla riga 477

    My knowledge are limited, so I’m not sure what the problem is caused from and how to solve it.
    Could you kindly tell me what’s the origin of the problem and how to fix it, possibly in simpliest way possible, please?

    Woocommerce Ver.3.8.1
    Worpress Ver.5.3.0
    Woocommerce Admin Ver.0.23.1

    Thank you for your attention.

    • This topic was modified 4 years, 4 months ago by edicolablack. Reason: Added Woocommerce Admin Version

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    4 years, 4 months ago

    Hey @edicolablack,

    You can find the official support forum for the WooCommerce Admin plugin located below as this particular forum is for questions relating to the core WooCommerce plugin itself.

    https://wordpress.org/support/plugin/woocommerce-admin/

    Usually rebuilding the data will resolve reports which are showing 0 however which can take a little time to update.

    If you’re still experiencing issues with data not displaying if you post your questions on the WooCommerce Admin forum we’ll try and get you some help with this.

Viewing 1 replies (of 1 total)
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