Support » Plugin: WooCommerce » WooCommerce dashboard is blank

  • Resolved alfaholic

    (@alfaholic)


    Hello,

    Noticed this morning that I can not access my WC dashboard, it is empty. Actually it shows for a fraction of the second and then disappears.
    I tried to deactivate all the plugins except WC but this still persist.

    The last thing I did two days ago is to copy some WC templates as my theme had some old ones. But everything worked well for two days after that.

    When changed to Twenty Twenty-One everything works well.

    Could you please help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita

    (@abwaita)

    Hi @alfaholic,

    It seems that there’s a theme conflict happening given that switching to one of the default themes makes the site work well again.

    Thus, you’re best placed to get in touch with the theme developer so that they can help resolve the issue on their end so that you can keep using their theme.

    I hope this helps.

    Thanks.

    @alfaholic For us, it was not a theme conflict issue but a WooCommerce issue. See post https://wordpress.org/support/topic/latest-update-broke-my-site-20/
    for quick fix. It seems that last reliable version is 5.2.0

    I will follow a piece of advice received yesterday: “Always allow 4 weeks before updating WooCommerce, and always in staging environment”.

    The error report I receive says:
    Detalles del error
    ==================
    Se ha producido un error del tipo E_COMPILE_ERROR en la línea 87 del archivo /homepages/42/d280394945/htdocs/XXXXXX/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php. Mensaje de error: require(): Failed opening required ‘/homepages/42/d280394945/htdocs/XXXXXX/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportExporter.php’ (include_path=’.:/usr/lib/php7.4′)

    @ptydesign That’s good advice, thank you. I always do that for my premium theme updates now, as they oftem release an update, then another to fix bugs later in the same week (or even that same day), then sometimes yet another bug fix minor release. Can’t be sure if/when WooCommerce will fix their bugs, though, as they don’t seem to watch these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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