WooCommerce customizer not saving changes

  • joaopegb

    (@joaopegb)


    3 years ago

    All plugins deactivated except WooCommerce (updated to latest version).
    Using Storefront theme (latest version).
    Disabled CloudFlare.

    Then I go to Appearance > Customize > WooCommerce > Product Catalog > Products per row > Change it to a different number > Publish > Close the customizer

    Nothing is published and no changes are visible in the front-end…

    This happens with every WooCommerce setting inside WP customizer.

    Can you help me?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    3 years ago

    Hi @joaopegb!

    This very much sounds like caching might be involved.

    You mentioned Cloudflare. Did you purge any caching before disabling this, to see if the outcome is different?

    Also, what version of the core are you using? Could you please send your sites’ status report here so we can take a closer look? You’ll find that under “WooCommerce > Status” page.

    Cheers!

    Thread Starter joaopegb

    (@joaopegb)

    3 years ago

    Yes, it’s definitely not a caching problem because it only happens with WooCommerce settings inside the customizer.

    All other settings are saved and published without any problem.

    Everything is updated to the latest versions: wordpress, woocommerce and theme.

    Here it is: https://quickforget.com/s/da5e74cc7277269536d2249c739a2177fe41f4427d76d757

    [ Please do not bump. ]

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    3 years ago

    Hi again,

    If you head to WooCommerce> Status> Logs, do you see any fatal errors?

    Ross

    Thread Starter joaopegb

    (@joaopegb)

    3 years ago

    I see this: https://ibb.co/XSHGrQP

    They don’t seem to be related and neither from today.

    Thread Starter joaopegb

    (@joaopegb)

    3 years ago

    The previous link expired, here’s a new one: https://ibb.co/P9YhHCp

Viewing 5 replies - 1 through 5 (of 5 total)
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