Support » Plugin: WooCommerce - Sendinblue Add-on » WooCommerce Customers attributes not matching

  • Resolved Damniel.S

    (@damniels)


    Hi. When I try to match attributes, after clicking save changes it doesn’t save the matching and only shows Woo-Name and Last Name on Sendinblue respectively. And even as that it doesn’t match users on the contact fields on SIB dashboard. I have uninstalled, logged out and reinstalled and logged in again with the API. Everything else is up to date.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support alice888

    (@alice888)

    Hello @damniels,

    Thanks for reaching out.

    Could you ensure that you have checked the box to “Enable Match Attributes”? This is necessary to map your WooCommerce contact attributes with your SendinBlue contact attributes.

    This article goes into further detail, please scroll down to “What data is synchronised?”: https://help.sendinblue.com/hc/en-us/articles/209579245.

    If the problems persist, you are welcome to get back in touch.

    Thanks,

    • This reply was modified 3 months, 2 weeks ago by alice888.
    Bia

    (@biancaakanaonda)

    Hi,
    I got the same issue.
    Enable Match Attributes checked, and no way to save the correct match o add others.

    https://nimb.ws/XYHjCp

    Please let me know how can I help to investigate further 🙂

    Plugin Support alice888

    (@alice888)

    Hello @biancaakanaonda,

    Thanks for reaching out.

    In case it is helpful: if only the email address of the contact is imported, the contact did not subscribe to the newsletter. Meanwhile, if they subscribed upon purchase, creating an account, etc. all of the data will be mapped.

    I’m not sure if the issue you are experiencing is with this, or with saving the attributes, the latter of which could be a bug/blip.

    Could you please share a screen recording or further information?

    Thanks!

    Bia

    (@biancaakanaonda)

    Hi,
    here is a screen cast of what is happening in the backoffice:
    https://nimb.ws/iuvLwm

    The match is not saved at all.
    Hope it helps

    I have this exact issue.

    Plugin Support alice888

    (@alice888)

    Hello everyone,

    Thanks for following up.

    Our technician has advised that updating the plugin to the newest version 2.0.26 (released yesterday) will resolve the issue with matching attributes.

    Could you please all update the plugin accordingly and let me know how you get on!

    Thanks,

    Bia

    (@biancaakanaonda)

    Hey Alice,
    plugin updated.
    It works now.
    Thanks!

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @biancaakanaonda @hammeroz,

    Great news!

    Please reach out with anything else we can help with!

Viewing 8 replies - 1 through 8 (of 8 total)
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