WooCommerce Customers attributes not matching

  • Resolved Damniel.S

    (@damniels)


    2 years, 9 months ago

    Hi. When I try to match attributes, after clicking save changes it doesn’t save the matching and only shows Woo-Name and Last Name on Sendinblue respectively. And even as that it doesn’t match users on the contact fields on SIB dashboard. I have uninstalled, logged out and reinstalled and logged in again with the API. Everything else is up to date.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support alice888

    (@alice888)

    2 years, 9 months ago

    Hello @damniels,

    Thanks for reaching out.

    Could you ensure that you have checked the box to “Enable Match Attributes”? This is necessary to map your WooCommerce contact attributes with your SendinBlue contact attributes.

    This article goes into further detail, please scroll down to “What data is synchronised?”: https://help.sendinblue.com/hc/en-us/articles/209579245.

    If the problems persist, you are welcome to get back in touch.

    Thanks,

    • This reply was modified 2 years, 9 months ago by alice888.
    Plugin Support alice888

    (@alice888)

    2 years, 9 months ago

    Hello everyone,

    Thanks for following up.

    Our technician has advised that updating the plugin to the newest version 2.0.26 (released yesterday) will resolve the issue with matching attributes.

    Could you please all update the plugin accordingly and let me know how you get on!

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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