Woocommerce customer invoice order pay checkout page

  • Resolved harunthuo

    (@harunthuo)


    4 years, 9 months ago

    I’ll break down the issue I have:

    I login as an admin to my woocommerce platform and manually create an order for a customer. From the admin panel, i trigger the sending of the order invoice by clicking on the select option: Email invoice / order details to customer

    This will send an order invoice to the customer with summary of the order and a payment link that the customer can click on to make payment for the order.

    This is where I’m facing issues. This is what happens:

    1. If the customer clicks on the Pay for this order link, if they’re already logged in to the site, they’ll be redirected to the order-pay page without a problem, where they can now pay for the order. Everything works fine.

    2. If the customer clicks on the Pay for this order link and they are not logged in to the site, they’ll be prompted to login. This is where the issue is: after the customer logs in, instead of being redirected to the order-pay page, they’re redirected to the cart page where the following message is displayed: Checkout is not available whilst your cart is empty.

    I can’t seem to figure out why this happens. Why after login, the customer is not directed to the order pay form for that order so they can make payment.

    Kindly assist.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    4 years, 8 months ago

    Hi @harunthuo –

    Apologies for the delayed response to your inquiry!

    This is a perplexing problem and it’s not expected behavior from WooCommerce. I suspect there might be some sort of caching issue or plugin conflict at play.

    If you haven’t yet resolved the issue, can I ask you to share your System Status Report with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

    Thread Starter harunthuo

    (@harunthuo)

    4 years, 8 months ago

    Hi. Thanks for getting back

    I did resolve the issue. I overrode the default login function and wrote my own custom code so everything is ok now

Viewing 2 replies - 1 through 2 (of 2 total)
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