Support » Fixing WordPress » WooCommerce Customer Email not working

  • damokilbride

    (@damokilbride)


    I have the WooCommerce plugin installed on a WPLMS Theme.
    Installed here

    Once a product is purchased Admin receives email advising of New Order and the Customer receives email advising their purchase is being processed, this works fine.

    However when Admin processes the order no further emails are sent. Once the order is marked as completed & the Order Actions is changed to Completed order the system should send an email to the customer confirming that the order is now complete.
    Check here

    This does not happen! I have checked Error Logs, nothing there & the WPLMS Developers VibeTheme have also logged in and they cannot resolve it.
    Any help would be very much appreciated.

    Thanks Damien

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @damonkilbride !

    Can you enable the php mail log to see if the mail() function is being invoked at all? You can enable it by adding this line to your wp-config.php, or editing you php.ini file like you would normally.

    <?php ini_set( 'mail.log', '/var/log/php-mail.log' );

    To resend the “Order Processed” email with WooCommerce, click on the Order to edit it and click “Complete Order” in the “Order Actions” menu.

    Complete Order action

    Also, make sure you check your WooCommerce Email settings for the “Order Completed” email.

    Order Completed email settings

    For further help with your issue, I recommend asking at https://wordpress.org/support/plugin/woocommerce so the plugin’s/theme’s developers and support community can help you with this.

    Cheers!

    damokilbride

    (@damokilbride)

    Hi, thank you for you response. Unfortunately I am not a programmer and while I can find my way with html & css I am completely php ignorant. I will give it a shot and see what happens. The Enable this mail notification you mention above was enabled.

    If I have no luck I will post on the link you gave me.

    Thanks again
    D

Viewing 3 replies - 1 through 3 (of 3 total)
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