Support » Plugin: WooCommerce » WooCommerce Credit Card Input Not Showing On Checkout

  • Resolved bylon

    (@bylon)


    Hi I set up both WooCommerce Payments and the Stripe for WooCommerce plugins and linked the accounts, however I can’t get the credit card inputs to show on the checkout page. I’ve tried both test mode and live mode and neither makes a difference. I triple checked the setup, connections, and settings and they are all working fine. I also double checked that my SSL is working. Any help would be greatly appreciated. Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @bylon ,

    I checked your site and I see that the card fields are hidden behind the footer area of your site, please see: https://d.pr/i/gHsPDR

    This is likely due to incompatibility from your theme, however, another pliugins might have been causing the issue as well.

    I recommend checking by changing the theme to a default theme like Storefront, and then see if the card fields show as expected.

    If changing the theme doesn’t fix the issue, then I recommend doing a conflict test as per the steps here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Do let us know if you have any further queries.

    Plugin Support Con a11n

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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