Support » Plugin: WooCommerce » Woocommerce crashing when activated

  • When I activate the WooCommerce plugin, I get a white screen with the following message.

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    This happens even with all plugins off. The moment WooCommerce is activated, the error occurs. Even tried it with the default WordPress Theme and it still happens.

    WordPress Version 5.8.1
    PHP Version 7.4
    Woo Commerce Version 5.7.1

    Image

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Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @2mymall!

    It sounds like you may be experiencing a memory exhaustion issue, especially since the same occurs with all other plugins disabled.

    With that said, as a first step, please work through the following troubleshooting document and let us know if that helps:

    http://rynaldo.com/how-to-debug-the-white-screen-of-death-wsod-in-woocommerce/

    Cheers!

    Thread Starter 2mymall

    (@2mymall)

    Increased Memory size both in ,htaccess and WP_COnfig file. Also enabled WP_Debug and this is the debug code.

    ——————————————————-

    Warning: require_once(/home/allnightglow/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin//includes/page-controller-functions.php): failed to open stream: No such file or directory in /home/allnightglow/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/FeaturePlugin.php on line 66
    
    Fatal error: require_once(): Failed opening required '/home/allnightglow/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin//includes/page-controller-functions.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/allnightglow/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/FeaturePlugin.php on line 66
    
    Notice: is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/allnightglow/public_html/wp-includes/functions.php on line 5663
    
    Notice: is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/allnightglow/public_html/wp-includes/functions.php on line 5663

    ——————————————————-

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @2mymall!

    What is your core WooCommerce version on? Are you by any chance using the standalone WooCommerce Admin plugin? Could you please send us your status report found under “WooCommerce > Status” page?

    Cheers!

    Thread Starter 2mymall

    (@2mymall)

    Woo Commerce Version 5.7.1

    I got the plugin by clicking on Add new plugins and searching for WooCommerce.

    How to get status report? Must Woo Commerce be activated in order to get it?

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @2mymall!

    Must Woo Commerce be activated in order to get it?

    I’m afraid so, yes.

    Could you check your dashboard > Plugins list to see if you have a standalone “WooCommerce Admin” plugin installed?

    Also, do you have any custom code added to your themes’ functions.php file?

    Cheers!

    I have the same issue on worldlandscapearchitect.com
    it appears to be after updating two plugins.
    with all woocommerce plugins deactivated it still has the error and cause the site to go into recovery mode

    Thread Starter 2mymall

    (@2mymall)

    No custom code in functions.php

    WooCommerce Admin is not installed.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @2mymall!

    What is your current PHP memory limit?

    How exactly are you / have you updated the core WooCommerce plugin?

    Does all your files/folders have the correct permissions?

    Cheers!

    Thread Starter 2mymall

    (@2mymall)

    All other plugins are working fine with 256MB Memory and current permissions except WooCommerce.

Viewing 9 replies - 1 through 9 (of 9 total)
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