WooCommerce crashes website

  • Resolved thebuilder

    (@cway)


    1 year, 4 months ago

    I have a website using WooCommerce. I was able to log-in to the Dashboard, but saw a critical error message. I disabled all plug-ins and was able to log-in to the Dashboard. I then enabled them one-by-one, and activating them one-by-one. When I got to the WooCommerce plug-in, I got the critical error, again. Does anyone know what’s going on? what the fix is?

    Update: after more testing/debugging, I’ve removed a couple PayPal WooCommerce add-ons, and a couple other non-essential plug-ins, and the site is back up. Maybe it wasn’t WooCommerce after all, but a plug-in conflict.

    • This topic was modified 1 year, 4 months ago by thebuilder. Reason: Resolution found
Viewing 2 replies - 1 through 2 (of 2 total)
  • mrrazvi

    (@mrrazvi)

    1 year, 4 months ago

    Can you share your server info, after going into Tools > Site Health > Server Tab

    Which PHP version and extensions you are using, most likely it will be PHP version issue, but with limited information it will always hard to tell.

    xue28 (woo-hc)

    (@xue28)

    1 year, 4 months ago

    Hi @cway

    Thanks for reaching out and I apologize for the delayed response!

    Update: after more testing/debugging, I’ve removed a couple PayPal WooCommerce add-ons, and a couple other non-essential plug-ins, and the site is back up. Maybe it wasn’t WooCommerce after all, but a plug-in conflict.

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂

    Since this was a plugin conflict, it would be best reaching out to the plugin’s developers for further assistance.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooCommerce crashes website’ is closed to new replies.