Support » Plugin: WooCommerce » Woocommerce- coupons are not getting applied to product?

  • Resolved priya5

    (@priya5)



    I have used woocommerce plugin in website but for products coupons are not applied. Can you please tell me how to solve this issue?

Viewing 8 replies - 1 through 8 (of 8 total)
  • grola

    (@grola)

    What you mean “coupons are not applied”. Is there any message?

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @priya5,

    You can’t enter coupons on the product pages, they are entered either on the cart or checkout page.

    If you have set any conditions for the coupons, those conditions must be met for the coupons to be usable. You can learn more about how to set up and use coupons here – https://docs.woocommerce.com/document/coupon-management/

    BlackSheepWarrior

    (@blacksheepwarrior)

    My coupons are broken. I’ve never had any issues before. I have one coupon that works for one product. All others are broken. Re made them and nothing. Disabled all my plugins etc. no luck. Says coupon can’t be applied.

    priya5

    (@priya5)

    Thank you for response.Previously I hadn’t explain issue properly, I’m new to wordpress. I have created coupon code for testing purpose. Coupon code is TEST10 which has 10% discount. I have added 2-3 products in cart & entered same coupon code. It shows message “coupon is applied successfully” but amount is not get deducted.

    How to solve this problem? Let me know if you need any more information.

    Thanks in advance.

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @priya5,

    It helps if you provide a link to your site and possibly links to the products you’re trying to test this with.

    A screenshot of your settings for that Coupon would also help. I’d recommend using https://snag.gy/ to capture and share screenshots.

    Lastly, you should include your System Status Report here within the code tags.

    @blacksheepwarrior, this applies to you as well. Providing clear and specific information allows others to help you. It’s impossible to figure out what you’re dealing with based on what you posted.

    @luminus – Thank you for response. Website link is – https://www.indianpetshop.com/

    Screenshot of Coupon settings- https://snag.gy/lOpkma.jpg and System Status Report as below -`
    ### WordPress Environment ###

    Home URL: https://www.indianpetshop.com
    Site URL: https://www.indianpetshop.com
    WC Version: 3.0.7
    Log Directory Writable: ✔
    WP Version: 4.7.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.4.18 (Ubuntu)
    PHP Version: 7.0.22-0ubuntu0.16.04.1
    PHP Post Max Size: 80 MB
    PHP Time Limit: -1
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g

    SUHOSIN Installed: –
    MySQL Version: 5.7.21
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.7
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (30) ###

    CloudFlare Flexible SSL: by iControlWP – 1.2.2
    Add From Server: by Dion Hulse – 3.3.3
    Akismet Anti-Spam: by Automattic – 3.3.2
    Autoptimize: by Frank Goossens (futtta) – 2.1.0
    bbPress: by The bbPress Contributors – 2.6-beta-2
    WooCommerce Direcpay Commerce Gateway: by Direcpay – 2.1.7
    Facebook for WooCommerce: by Facebook – 1.7.3
    GeoDirectory: by GeoDirectory – 1.6.19
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    myCRED: by Gabriel S Merovingi – 1.7.8.1
    OneSignal Push Notifications: by OneSignal – 1.14.3
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    WooCommerce paytm gateway: by Paytm – 0.2
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3

    town and county: by Robin Wilson – 1.0
    UberMenu 3 – The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.2.6

    Video Thumbnails: by Sutherland Boswell – 2.12.3
    Woo Product Slider and Carousel with category: by WP Online Support – 1.1.4
    WooCommerce Dynamic Gallery LITE: by a3rev Software – 2.5.2
    WooCommerce Predictive Search PRO: by A3 Revolution – 2.4.2
    WooCommerce Quick Buy: by Varun Sridharan – 1.8
    WooCommerce: by Automattic – 3.0.7 – 3.3.3 is available
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 4.7.1
    WP All Export: by Soflyy – 1.1.5
    WP All Import: by Soflyy – 3.4.3
    wp-days-ago: by Vegard Skjefstad – 3.2.2
    WP Google Maps: by WP Google Maps – 6.4.03
    WP Menu Cart Pro: by Jeremiah Prummer
    Ewout Fernhout – 2.5.7

    WP All Import – WooCommerce Add-On Pro: by Soflyy – 2.2.9

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #3560 – /shop/
    Cart: #11 – /cart/
    Checkout: #1529 – /checkout/
    My account: #1530 – /account/

    ### Theme ###

    Name: Swift Premium
    Version: 7.3.1
    Author URL: http://SatishGandham.Com
    Child Theme: ❌ – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –
    `
    Thanks in advance.

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @priya5,

    You’re running incredibly outdated versions of both WordPress and the WooCommerce plugin. You’ll want to update those first of all.

    I’d recommend setting up a staging site and running the updates there first to make sure all is well before doing the same on your live site since you’ll probably need to run stepped upgrades.

    If your host doesn’t provide staging site capabilities, you’ll want to check out this plugin – https://wordpress.org/plugins/wp-staging/.

    If updating WooCommerce & WordPress don’t fix the issue, you’re likely looking at an issue caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    @priya5,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
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