Title: Woocommerce connection problem
Last modified: August 31, 2021

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# Woocommerce connection problem

 *  Resolved [mehdipem](https://wordpress.org/support/users/mehdipem/)
 * (@mehdipem)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-connection-problem/)
 * I am trying to log in to my Woocommerce IOS app but it’s tells me that i need
   to have the Jetpack plugin installed and connected to my store, while it’s already
   done.
    If i use an android device, it works well
 * Jetpack support tells me that my IP address is probably blacklisted, or there
   is a problem with xmlrpc
 * I have deactivated the plugin, I have also removed and reinstalled the plugin
   but nothing has got it working.
    I tried to reach the support of my host, but
   no response.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-connection-problem/#post-14827913)
 * Hello,
 * First, make sure that you have the most recent version of the WooCommerce app
   as well as plugins & theme.
 * Then, you’ll want to do a full conflict test to determine if the issue is coming
   from a plugin/theme conflict. Here’s how to do a conflict test: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * If that doesn’t resolve the issue, please share a copy of your site’s System 
   Status. You can find it via WooCommerce > Status. Select “Get system report” 
   and then “Copy for support”.  Once you’ve done that, paste it here in your response.
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-connection-problem/#post-14850749)
 * Hi [@mehdipem](https://wordpress.org/support/users/mehdipem/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Woocommerce connection problem’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
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 * 2 replies
 * 2 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-connection-problem/#post-14850749)
 * Status: resolved