Woocommerce conflicting my theme

Resolved Olufemi
(@yurbshop21)

1 year ago
Hi guys, trust y’all good!

Please I need help to fix woocommerce conflicting my theme/website. I noticed I can no longer customize my theme and add a new page when woocommerce plugin is installed. Everything works perfectly well when woocommerce plugin is deactivated. How can I fix this please? This is the error message “There has been a critical error on this website. Please check your site admin email inbox for instructions”

Any help is appreciated
- This topic was modified 1 year ago by Olufemi.
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Viewing 15 replies - 1 through 15 (of 16 total)

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kefir194
(@kefir194)

1 year ago

Same here. I try debug mode and see this:
same here. When I debug I see a very long string when I try to edit any page. But it’s too complicated for me.

Fatal error: Uncaught Error: Call to a member function __isset() on null in /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-content/themes/electro/inc/woocommerce/functions.php:97 Stack trace: #0 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-includes/class-wp-hook.php(310): electro_set_loop_shop_per_page(16) #1 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(16, Array) #2 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/ProductQuery.php(135): apply_filters('loop_shop_per_p...', 16) #3 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(100): Automattic\WooCommerce\Blocks\BlockTypes\ProductQuery->enqueue_data() #4 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_editor_assets('') #5 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #6 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-admin/edit-form-blocks.php(272): do_action('enqueue_block_e...') #8 /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-admin/post.php(187): require('/home/taxcpblsd...') #9 {main} thrown in /home/taxcpblsdx/domains/blackdoor.pl/public_html/wp-content/themes/electro/inc/woocommerce/functions.php on line 97

Tamrat A. (woo-hc)
(@bisratlearn)

1 year ago

Hi @yurbshop21

Please I need help to fix woocommerce conflicting my theme/website. I noticed I can no longer customize my theme and add a new page when woocommerce plugin is installed. Everything works perfectly well when woocommerce plugin is deactivated. How can I fix this please? This is the error message “There has been a critical error on this website. Please check your site admin email inbox for instructions”

From what I understand, you’re having trouble customizing your theme and adding new pages when the WooCommerce plugin is active. You’ve also noted that these issues vanish when you deactivate the WooCommerce plugin.

First, let’s make sure that your theme and the WooCommerce plugin are both up-to-date. If they’re not, please update them. Outdated versions can often cause conflicts. Check if the issue still persists after updating.

Next, another plugin might be causing the conflict. To figure this out, try deactivating all your plugins except WooCommerce. Then, reactivate them one by one, checking your site after each activation. If the problem comes back after you activate a specific plugin, that plugin is probably the source of the conflict.

If the issue persists, you might want to temporarily switch to a default WordPress theme like Storefront. If this solves the problem, your current theme is likely causing the conflict. You may need to reach out to the theme’s developers for more help. Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts.

If these steps don’t solve the issue, we might need to dig a little deeper. Could you give us more details? We need to know the exact theme you’re using and any error messages you’re seeing. Screenshots would also be really helpful. You can share screenshots using https://snipboard.io. Just follow the page instructions and paste the URL in your reply.

Additionally, sharing your site’s System Status report will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Tamrat A. (woo-hc)
(@bisratlearn)

1 year ago

Hi @kefir194

From what I understand, you’re having a conflict between your theme and the WooCommerce plugin, much like the issue @yurbshop21 ran into. You also mentioned that you come across a fatal error when you attempt to edit any page in debug mode.

Given that each site setup is unique, and to ensure we adhere to our 👉 forum’s best practices, could you kindly initiate a 👉 new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.
Thread Starter Olufemi
(@yurbshop21)

1 year ago
Thanks @bisratlearn , switching to default theme “storefront”, the issue varnishes but switching back to my theme “electro”, the issue persists even after having all plugins disabled except for woocommerce. My WordPress & woocommerce versions are up to date. This is the error message screenshot

Here’s my system status

` WordPress Environment WordPress address (URL): https://yurbshop.com.ng Site address (URL): https://yurbshop.com.ng WC Version: 8.1.1 REST API Version: ✔ 8.1.1 WC Blocks Version: ✔ 10.9.3 Action Scheduler Version: ✔ 3.6.2 Log Directory Writable: ✔ WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 800 MB PHP Time Limit: 600 PHP Max Input Vars: 2000 cURL Version: 8.2.1 OpenSSL/1.1.1u SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.39-MariaDB Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.1.1 WC Database Prefix: wphi_ Total Database Size: 140.94MB Database Data Size: 106.74MB Database Index Size: 34.20MB wphi_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB 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wphi_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_vendor_ledger: Data: 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Ayinla – 5.7.6 Booster for WooCommerce: by Pluggabl LLC – 7.1.1 WooCommerce Product Add-ons: by WooCommerce – 4.5.0 (update to version 6.4.7 is available) WooCommerce: by Automattic – 8.1.1 WP Super Cache: by Automattic – 1.10.0 Zilla Payment Gateway: by Zilla – 1.5.3 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: ✔ Force SSL: ✔ Currency: NGN (₦) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) product_pack (product_pack) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #3853 – /shop-2/ Basket: #3134 – /cart-2/ Checkout: #3135 – /checkout-2/ My account: #3854 – /my-account-2/ Terms and conditions: ❌ Page not set Theme Name: Electro Child Version: 3.0.3 Author URL: Child Theme: ✔ Parent Theme Name: Electro Parent Theme Version: 3.0.3 Parent Theme Author URL: https://madrasthemes.com/ WooCommerce Support: ✔ Templates Overrides: electro/woocommerce/archive-product.php /home/yurbshop/public_html/wp-content/plugins/woocommerce-jetpack/includes/templates/cart-empty.php version 3.1.0 is out of date. The core version is 7.0.1 electro-child/woocommerce/cart/cart.php electro-child/woocommerce/cart/cross-sells.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/checkout/form-billing.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/checkout/form-coupon.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-completed-order.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-note.php electro/woocommerce/global/quantity-input.php electro-child/woocommerce/single-product/add-to-cart/external.php electro-child/woocommerce/single-product/add-to-cart/grouped.php electro-child/woocommerce/single-product/add-to-cart/simple.php electro-child/woocommerce/single-product/add-to-cart/variable.php electro-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php electro-child/woocommerce/single-product/add-to-cart/variation.php electro-child/woocommerce/single-product/related.php electro-child/woocommerce/single-product/up-sells.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-10-01 21:39:56 +01:00 Options: ✔ Notes: 55 Onboarding: completed TI WooCommerce Wishlist Templates Overrides: – MailPoet Sending Method: MailPoet Send all site’s emails with: Current sending method Task Scheduler method: Linux Cron Cron ping URL: https://yurbshop.com.ng?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler Canceled: 2 Oldest: 2023-09-08 10:06:14 +0100 Newest: 2023-09-21 13:31:25 +0100 Complete: 910 Oldest: 2023-08-31 23:31:49 +0100 Newest: 2023-10-01 09:50:14 +0100 Failed: 492 Oldest: 2023-06-18 21:45:58 +0100 Newest: 2023-09-30 22:12:09 +0100 Pending: 11 Oldest: 2023-10-01 10:05:11 +0100 Newest: 2023-10-28 01:03:07 +0100 Status report information Generated at: 2023-10-01 10:01:42 +01:00 `
- This reply was modified 1 year ago by Olufemi.
Tamrat A. (woo-hc)
(@bisratlearn)

1 year ago

Hi @yurbshop21

switching to default theme “storefront”, the issue varnishes but switching back to my theme “electro”, the issue persists even after having all plugins disabled except for woocommerce. My WordPress & woocommerce versions are up to date. This is the error message screenshot

Thank you for getting back to us and sharing your system report. It’s incredibly useful in diagnosing the root cause of the problem you’re facing.

Your description and system report suggests a conflict between your “Electro” theme and the WooCommerce plugin. If switching to the default Storefront theme resolves the issue, it’s a sure sign that the theme is the culprit.

Firstly, your system report shows that your theme contains some outdated WooCommerce templates. These outdated templates can sometimes clash with the latest versions of WooCommerce. We have a useful guide that can help you update these templates: 👉 Fixing Outdated WooCommerce Templates.

After updating the templates, please clear your site cache and see if the problem persists.

If updating the templates doesn’t help, there’s a chance that some code in your theme is not compatible with WooCommerce. The fact that the problem doesn’t occur with the default “Storefront” theme further indicates that the “Electro” theme is likely the issue.

In this situation, we advise reaching out to the theme developers directly. They have deep knowledge of their code and can provide the best help. You can reach out to the Electro theme support here: 👉 Electro Support.

Please keep us posted on your progress or if you have any other questions or issues. We’re always here to assist!

Thread Starter Olufemi
(@yurbshop21)

1 year ago

Thanks @bisratlearn @kefir194 I had to downgrade to woocommerce version 8.0.3 to fix this

Tamrat A. (woo-hc)
(@bisratlearn)

1 year ago

Hi @yurbshop21

I had to downgrade to woocommerce version 8.0.3 to fix this

Thank you for sharing your solution with us. Downgrading to a previous version of WooCommerce can indeed be a temporary fix in some cases. However, we generally recommend keeping all your plugins and themes up-to-date for security and functionality reasons.

While the older version of WooCommerce may work well with your current theme, it might lack some of the features, improvements, and security patches found in the latest version. It’s also possible that future updates to other plugins could conflict with the older version of WooCommerce.

Therefore, I’d still suggest reaching out to the developers of the “Electro” theme to see if they can resolve the conflict with the latest version of WooCommerce. This way, you can benefit from all the latest features and security updates.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

Hope you have a fantastic day!
lvnaumova
(@lvnaumova)

11 months, 1 week ago
in the main topic, open this very file:

/wp-content/themes/electro/inc/woocommerce/functions.php.

on line 86 insert the new code (the old one is just disabled)
```
 /**
 * Sets no of products per page
 */
 /*
 function electro_set_loop_shop_per_page() {

 if ( isset( $_REQUEST['wppp_ppp'] ) ) :
 $per_page = intval( $_REQUEST['wppp_ppp'] );
 WC()->session->set( 'products_per_page', intval( $_REQUEST['wppp_ppp'] ) );
 elseif ( isset( $_REQUEST['ppp'] ) ) :
 $per_page = intval( $_REQUEST['ppp'] );
 WC()->session->set( 'products_per_page', intval( $_REQUEST['ppp'] ) );
 elseif ( WC()->session->__isset( 'products_per_page' ) ) :
 $per_page = intval( WC()->session->__get( 'products_per_page' ) );
 else :
 $per_page = electro_set_loop_shop_columns() * 4;
 $per_page = apply_filters( 'electro_loop_shop_per_page', $per_page );
 endif;
 
 return $per_page;
 }
 */
 function electro_set_loop_shop_per_page( $cols ) {

 $cols = 15;
 return $cols;

 }
```
everything will work
Thread Starter Olufemi
(@yurbshop21)

11 months, 1 week ago

Thanks but it’s not working. Is there anything else I need to change. It’s resulting to error “there has been a critical error on this website”
Plugin Support Shameem a11n
(@shameemreza)

11 months ago
Hi @yurbshop21,

Since Electro is a third-party theme which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here. I am sure they will have no problem supporting you there.

Thanks!
- This reply was modified 11 months ago by Shameem a11n.
nsreem
(@nsreem)

10 months, 4 weeks ago
Modify 97th line like below:

elseif ( isset(WC()->session) ? WC()->session->__isset( ‘products_per_page’ ) : false ) :
- This reply was modified 10 months, 4 weeks ago by nsreem.
Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

10 months, 4 weeks ago

Hey @nsreem,

Thanks for sharing what has worked for you, this may be very helpful for others experiencing this issue.

@yurbshop21 – I’ll go ahead and mark this thread as resolved since any further support would require intervention by the Electro theme developers, as they know their products best 🙂

Feel free to create a new topic if you need any further help with WooCommerce core.

Cheers!

Thread Starter Olufemi
(@yurbshop21)

10 months, 4 weeks ago

Thanks, it helps…

ndoolin
(@ndoolin)

7 months, 1 week ago

I have the same issue, unfortunately this fix provided by @nsreem seems to break the function of the category pages but I can now actually create blog posts. As @yurbshop21 mentions downgrading to 8.03 seems to fix everything. Does anyone have any addl updates to this? I submitted a request to Madras Themes, I have not heard back yet.

Thanks!

-Nick

Plugin Support ckadenge (woo-hc)
(@ckadenge)

7 months, 1 week ago

Hello Nick @ndoolin,

As this thread has already been marked as resolved, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

Even if the symptoms are the same, perhaps the underlying problem is different in your case.

Thanks.