Support » Plugin: WooCommerce » Woocommerce checkout crashes with IE 8-9

  • Resolved zookie_333


    My customes cant checkout with IE 8-9
    Works fine with all other browsers. What can it be?

    System returns this:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 9.0.8112.16450
    Application Timestamp: 503723f6
    Fault Module Name: MSHTML.dll
    Fault Module Version: 9.0.8112.16450
    Fault Module Timestamp: 50372c8a
    Exception Code: c0000005
    Exception Offset: 0049d215
    OS Version: 6.1.7601.
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Viewing 14 replies - 1 through 14 (of 14 total)
  • it also crashes when i use tventy eleven theme with all plugin disabeld. I have updated to latest version of woocommerce.
    Still same problem. ONly in IE 8-9

    Any one?



    explorer 6-8 ofcourse
    Still same bug. Anyone?



    Have the same problem!



    this sucks…

    look for <span </span> in you checkout. Remove alla spans and the checkout works like a charm. IE reads it a little different compared to other browsers as we all know. These spans stop the script IE . Problem solved. phuuuu

    where should I look for this zookie?

    WooCommerce also seems to crash for me when checking out, only in IE6-8.
    However, Zookie – I can’t find any span tags in the WooCommerce plugin checkout php files. So please let us know which files you’ve been modifying.

    Thanks a lot.


    dont edit the file.
    open checkout page in wordpress editor and choose html. Delete all spans and you are good to go!

    Thanks for the reply Zookie. But when I open the checkout page in the WordPress editor, there’s only a shortcode to [woocommerce_checkout] which is why I thought I should edit the WooCommerce file. Am I doing something wrong?

    in my case it was full of weird html. I cleaned it and it worked for me.

    good luck!


    Which version of WordPress are you running?

    all updated to latest.

    I didn’t have any spans either but I got mine fixed in my case was a plug in (slider) made a free adjustment to it and done.

    To McAsh, I also only had the shortcode in my checkout page but for some reason mine was bolded, or wrapped in strong tags. I removed them and everything worked again.

Viewing 14 replies - 1 through 14 (of 14 total)
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