Support » Plugin: WooCommerce » WooCommerce changes Shipping on Checkout

  • Resolved Florin

    (@florinschweiz)


    Hi there
    WooCommerce automatically changes shipping on checkout:

    Do you have an idea where this could come from?
    How can i debug this step?
    Best Regards
    Florin

Viewing 5 replies - 1 through 5 (of 5 total)
  • @florinschweiz

    Thanks for the video.

    Can you check if the Force shipping to the customer billing address is not enabled? See how: https://snipboard.io/mQ9AdZ.jpg

    I look forward to hearing from you.

    Thread Starter Florin

    (@florinschweiz)

    Hi @oaoyadeyi
    It is selected:
    03.27.2022-13.58.21
    Best Regards
    Florin

    Plugin Support André woo-hc

    (@chiape)

    Hi @florinschweiz, thanks for sharing more details with us!

    When you check the Force shipping to the customer billing address, means that you don’t need your customers to enter a separate billing address, is that what you’re trying to do?

    Also, I can see an issue coming from the Wallee plugin on your checkout page.

    So, to help us diagnose it better, can you give a full conflict test a try, please?

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    Since your site is live, I’d recommend doing the test above in a Staging site.

    If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    Let us know how it goes! My very best,

    Thread Starter Florin

    (@florinschweiz)

    Hi there
    The issue was somehow, that WooCommerce had an issue with the Swiss Cantons, if i took the country it worked.
    Best Regards
    Florin

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Glad to hear that it’s all sorted out!

    Feel free to open a new topic if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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