Support » Plugin: WooCommerce » WooCommerce causes 500 Internal Server error

  • Resolved okuusan703

    (@okuusan703)


    Hi. One of my client’s website runs WooCommerce. It frequently returns 500 Internal Server error and I noticed that WooCommerce seemed to trigger the issue. I can see the issue even though with a default Twenty Twenty One theme and activating WooCommerce only. The website took too long time and returned Time Out error in the end.

    I changed the memory limit to 512MB and max execution time to 360. Using the latest WP and PHP 7.4, of course. But nothing has been changed. I’m stuck.

    It would be great if you give me any ideas to resolve the issue. Thank you in advance.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hi,
    I had the same problem. I’m in Australia and realised it happened after we went to Daylight Saving. So I just changed the timezone to Brisbane (we are on Sydney time). I think it has been fixed in 2.7.2.
    Annette

    Thread Starter okuusan703

    (@okuusan703)

    Dear @bluesvz
    Thank you very much for your quick message. WooCommerce has just released the latest update version 5.8.0 and it seems to fix my issue. It also seems to fix the Daylight Saving issue. Hope WooCommerce will work properly. Thanks again and have a good day!

    hello i had the same problem. my website shutdown. i deactivated all plugins then i cant activate woocommerce again. can you help me?

    Thread Starter okuusan703

    (@okuusan703)

    Hi @abdurrahmansimsek ,

    I could activate WooCommerce once but after a couple of minute, the site returned the same error again… The latest version of WooCommerce did not fix my issue. After activation, the website hangs up and the website has come back just after deactivating it…

    hi bro, i full deleted all woocommerce integrated plugins and install again. my problem solved this way.

    Thread Starter okuusan703

    (@okuusan703)

    Dear @abdurrahmansimsek

    Thank you for the update. Following your advise, I deleted WooCommerce and re-installed it again. But the issue is still there.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @okuusan703!

    Thanks for reaching out and sorry to hear the issue persists.

    Generally, 500 errors are caused by PHP fatal errors, which are obfuscated by WordPress. Search through your server’s error logs to find the exact error and script location; it is often caused by a customization or a plugin which is referencing a deprecated class/function.

    Read more on how to log PHP errors that can be useful when investigating an issue with a site here:

    https://docs.woocommerce.com/document/finding-php-error-logs/

    Share with us those fatal errors and also your System Status for further troubleshooting. You can find your System Status Report via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    I was going to suggest increasing the php.ini memory limit but I must of missed that in your original post and can’t figure out how to delete my reply.

    Hi again,
    The original daylight saving (timezone) issue was caused by the Woocommerce SEO widget, based on my error log. It was in Woocommerce Admin version 2.7.1. Version 2.7.2 of Woocommerce Admin fixed it. I have deliberately not updated to Woocommerce 5.8 as I have been caught out in the past with websites crashing. I prefer to wait a bit for a .1 update. My client’s site is working just fine on the older version.
    I note that a number of people have reported issues with 5.8, so best to be careful.
    Sorry I can’t offer any solution, other than to roll back to previous version, and update Woocommerce Admin only. Best of luck.

    Thread Starter okuusan703

    (@okuusan703)

    Dear @mitchrthomas
    Thank you for spending your time for me. Unfortunately, increasing the memory limit did not seem to work for me. But thank you for your message.

    Dear @bluesvz
    Thanks again for your message. I should have been more careful. I’m still lucky as this website is still staging, not the live site. I can spend a bit more time to fix the issue but as you advised, I may consider to roll back the WooCommerce to the previous version.

    Hi @rainfallnixfig
    Thank you for your message.
    I have read other similar posts before posting my issue. Most plugin supporters asked them to provide a system report, but please understand that it is basically impossible for us as the error occurs while activating WooCommerce and we cannot see anything on the website. How can we get information in such a situation?

    Anyway, yesterday I was lucky enough to be able to activate WooCommerce for a few moments and get the information about it. I also got the error.log from the server. Any advice would be much appreciated.

    —————
    System Status
    —————

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://[stagingwebsite].co.uk
    Site address (URL): https://[stagingwebsite].co.uk
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 5.9.1
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.7.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.24
    PHP Post Max Size: 512 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 8000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.31-MariaDB-log-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.8.0
    WC Database Prefix: wpme_
    Total Database Size: 5.24MB
    Database Data Size: 4.70MB
    Database Index Size: 0.54MB
    wpme_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpme_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpme_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpme_ninja_table_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_options: Data: 3.56MB + Index: 0.07MB + Engine MyISAM
    wpme_postmeta: Data: 0.62MB + Index: 0.19MB + Engine MyISAM
    wpme_posts: Data: 0.20MB + Index: 0.05MB + Engine MyISAM
    wpme_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
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    wpme_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpme_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_revslider_slides: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wpme_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpme_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpme_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpme_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpme_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpme_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpme_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpme_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpme_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpme_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpme_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
    alus_brand: 5
    alus_footer: 6
    attachment: 125
    custom_css: 1
    elementor_library: 1
    mc4wp-form: 1
    nav_menu_item: 11
    ninja-table: 1
    page: 23
    post: 11
    product: 59
    product_variation: 11
    revision: 8
    tablepress_table: 1
    wc_afrsm: 6
    wc_afrsm_zone: 1
    woo_product_tab: 2
    wpcf7_contact_form: 1
    wptb-tables: 25
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (10) ###
    
    Redux: by Extendify – 4.3.1
    PublishPress Capabilities: by PublishPress – 2.2
    CMB2: by CMB2 team – 2.9.0
    Contact Form 7: by Takayuki Miyoshi – 5.5.1
    Contact Form CFDB7: by Arshid – 1.2.5.9
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
    Slider Revolution: by ThemePunch – 6.5.3
    WooCommerce: by Automattic – 5.8.0
    WP Custom Admin Interface: by Martin Gibson – 7.26
    WP Table Builder: by WP Table Builder – 1.3.10
    
    ### Inactive Plugins (9) ###
    
    Alura Studio: by Alura Studio – 1.1.8
    Jetpack: by Automattic – 10.2
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.2
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
    Umbala Importer: by Alura Studio – 1.1.5
    WooCommerce Payments: by Automattic – 3.1.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    YITH WooCommerce Compare: by YITH – 2.6.1
    YITH WooCommerce Wishlist: by YITH – 3.1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #565 - /shop/
    Cart: #609 - /shopping-cart/
    Checkout: #2102 - /checkout-2/
    My account: #607 - /my-account-2/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Umbala Child
    Version: 1.4.1626946191
    Author URL: http://themeforest.net/user/alurastudio
    Child Theme: ✔
    Parent Theme Name: Umbala
    Parent Theme Version: 1.8.0
    Parent Theme Author URL: http://themeforest.net/user/alurastudio
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: umbala/woocommerce/archive-product.php
    umbala/woocommerce/cart/cart.php
    umbala/woocommerce/checkout/form-checkout.php
    umbala/woocommerce/content-product-cat.php
    umbala/woocommerce/content-product.php
    umbala/woocommerce/content-single-product.php
    umbala/woocommerce/content-widget-product.php
    umbala/woocommerce/global/quantity-input.php
    umbala/woocommerce/loop/add-to-cart.php
    umbala/woocommerce/loop/loop-end.php
    umbala/woocommerce/loop/loop-start.php
    umbala/woocommerce/loop/no-products-found.php
    umbala/woocommerce/loop/orderby.php
    umbala/woocommerce/loop/pagination.php
    umbala/woocommerce/myaccount/navigation.php
    umbala/woocommerce/single-product/add-to-cart/grouped.php
    umbala/woocommerce/single-product/add-to-cart/variable.php
    umbala/woocommerce/single-product/product-image.php
    umbala/woocommerce/single-product/product-thumbnails.php
    umbala/woocommerce/single-product/rating.php
    umbala/woocommerce/single-product/related.php
    umbala/woocommerce/single-product/tabs/tabs.php
    umbala/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 15
    Oldest: 2021-07-20 10:52:46 +0100
    Newest: 2021-08-19 14:46:43 +0100
    
    Pending: 308
    Oldest: -0001-11-29 23:58:45 -0001
    Newest: 2021-10-13 09:23:07 +0100
    
    ### Status report information ###
    
    Generated at: 2021-10-13 11:48:16 +01:00
    

    ————-
    error.log
    ————-

    [13-Oct-2021 10:21:07 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:09 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:09 UTC] PHP Notice:  wp_enqueue_script() was called <strong>incorrectly</strong>. "wp-editor" script should not be enqueued together with the new widgets editor (wp-edit-widgets or wp-customize-widgets). Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.8.0.) in /home/[stagingwebsite]/public_html/wp-includes/functions.php on line 5663
    [13-Oct-2021 10:21:10 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:11 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:11 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:12 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:13 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:13 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:13 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:13 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:13 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:14 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:15 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:16 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
    [13-Oct-2021 10:21:17 UTC] PHP Warning:  array_merge(): Expected parameter 2 to be an array, null given in /home/[stagingwebsite]/public_html/wp-includes/widgets.php on line 603
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    Thread Starter okuusan703

    (@okuusan703)

    Dear @rainfallnixfig
    I provided the information that you needed. It would be great if you can help me soon. Thanks.

    Thread Starter okuusan703

    (@okuusan703)

    Hi all,

    As nothing heard from the plugin supporter, I’ll go and roll back the version of the WordPress and WooCommerce to make them work. I’m very disappointed to this result but thank you very much for all who tried helping me. I cannot delete this thread as there is no delete button here, so please accept my apology if you reached here to find the solution. Hope your issue is resolved soon.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @okuusan703,

    Sorry for the delayed response here.

    When I check your System Status I can see you have active plugins and a third-party theme. I would recommend performing a full conflict test deactivating all plugins (except WooCommerce) and enabling the default Storefront theme. Check again with that basic configuration if the 500 errors appear.

    Checking also the error logs it appears that your WordPress installation may have some corrupted files. Take a full backup and then reinstall WordPress, and see if that helps.

    What I also recommend is creating a duplicate site (staging site) using a plugin like WP Staging and perform updates there before applying them to the live site if everything is working fine.

    Thanks.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a way forward with the issue.

    Please feel free to create a new thread if you have further questions.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘WooCommerce causes 500 Internal Server error’ is closed to new replies.