Support » Requests and Feedback » Woocommerce cause 503

  • meltc

    (@meltc)


    hi. Now I am using 8.4v of Woocommerce. and using the 8.0v PHP.
    Now everytime I enter the index.html. it will show this error message
    https://ibb.co/rFXjzkv
    But if I direct enter some product url to enter,the page is normal but once I try to click the home logo and forward to index.html will be 503(no only home page,some page also became 503)


    this is my Woocommerce system report

    ` WordPress Environment
    
    WordPress address (URL): https://meltc.tw
    Site address (URL): https://meltc.tw
    WC Version: 8.4.0
    REST API Version: ✔ 8.4.0
    WC Blocks Version: ✔ 11.6.2
    Action Scheduler Version: ✔ 3.7.0
    Log Directory Writable: ✔
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.1.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.6.16-MariaDB-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
    WC Database Version: 8.5.2
    WC Database Prefix: wp_
    Total Database Size: 55.24MB
    Database Data Size: 43.48MB
    Database Index Size: 11.76MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_404_to_301: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.48MB + Index: 0.73MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
    wp_ays_pb: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ays_pb_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ays_pb_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_ctf_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ctf_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    wp_gla_merchant_issues: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hurrytimer_evergreen: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 6.06MB + Index: 0.30MB + Engine InnoDB
    wp_postmeta: Data: 2.50MB + Index: 0.48MB + Engine InnoDB
    wp_posts: Data: 2.23MB + Index: 0.14MB + Engine InnoDB
    wp_prevent_direct_access_free: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_simple_history: Data: 1.02MB + Index: 0.33MB + Engine InnoDB
    wp_simple_history_contexts: Data: 24.02MB + Index: 5.30MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_vi_wbe_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woof_front_builder: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_meta_data: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
    wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpf_meta_values: Data: 0.02MB + Index: 1.63MB + Engine InnoDB
    wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yith_wapo_addons: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wapo_blocks_assoc: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts
    
    attachment: 348
    br_product_filter: 1
    custom_css: 1
    custom-css-js: 1
    hurrytimer_countdown: 1
    ml-slide: 4
    ml-slider: 1
    nav_menu_item: 21
    oembed_cache: 1
    page: 25
    post: 1
    product: 20
    product_variation: 92
    responsive_accordion: 4
    revision: 6
    shop_coupon: 8
    shop_order: 7
    sl-insta-account: 1
    sl-insta-feed: 1
    sl-insta-media: 20
    sp_easy_accordion: 4
    sp_wps_shortcodes: 1
    um_directory: 1
    um_form: 3
    wc_whsm: 1
    woo_product_tab: 1
    wp_block: 2
    wp_global_styles: 1
    wp_navigation: 1
    wp_template: 2
    yaymail_template: 11
    yith_wcan_preset: 1 Security
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors. Active Plugins (34)
    
    404 to 301 - Redirect, Log and Notify 404 Errors: by Joel James – 3.1.4
    Popup Box: by Popup Box Team – 4.1.2
    Blocks Animation: CSS Animations for Gutenberg Blocks: by ThemeIsle – 2.6.2
    Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.1.7
    Crisp: by Crisp – 0.44
    One page checkout and layouts for Woocommerce: by BluePlugins – 4.0.0
    Simple Custom CSS and JS: by SilkyPress.com – 3.45
    Easy Accordion: by ShapedPlugin LLC – 2.3.3
    Fluent Forms: by Contact Form - WPManageNinja LLC – 5.1.9
    Google Listings and Ads: by WooCommerce – 2.5.15
    Head & Footer Code: by Aleksandar Urošević – 1.3.3
    Health Check & Troubleshooting: by The WordPress.org community – 1.7.0
    Loco Translate: by Tim Whitlock – 2.6.6
    Mailchimp for WooCommerce: by Mailchimp – 3.6
    Prevent Direct Access: by BWPS – 2.8.5
    RY WC City Select: by Richer Yang – 2.0.1
    Simple History: by Pär Thernström – 4.10.0
    Spotlight - Social Media Feeds: by RebelCode – 1.6.8
    Under Construction: by WebFactory Ltd – 3.98
    PayNow 立吉富金流模組: by <a href="https://paynow.yangsheep.art">PayNow</a> – 2.0.0
    PayNow 立吉富物流模組: by PayNow 立吉富 – 2.2.1
    WooCommerce Easy Duplicate Product: by WPGem.com – 0.3.0.8
    Product Filter by WBW: by WBW – 2.5.2
    列印 WooCommerce收據與運送資訊: by Tyche Softwares – 4.8.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.8.13
    PPOM for WooCommerce: by Themeisle – 32.0.9
    WooCommerce: by Automattic – 8.4.0 (update to version 8.5.2 is available)
    Yoast SEO: by Yoast 團隊 – 21.9.1
    WP Add Custom CSS: by Daniele De Santis – 1.1.6
    WP Mail Logging: by WP Mail Logging Team – 1.12.0
    WP Mail SMTP: by WP Mail SMTP – 3.11.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.22
    
    WPForms Lite: by WPForms – 1.8.6.3
    YayMail - WooCommerce Email Customizer: by YayCommerce – 3.4.4 Inactive Plugins (10)
    
    Bulk Media Register: by Katsushi Kawamori – 1.39
    Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0
    Error Log Monitor: by Janis Elsts – 1.7.7
    Facebook for WooCommerce: by Facebook – 3.1.9
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
    RY WooCommerce Tools: by Richer Yang – 3.1.0
    ShipAny: by ShipAny – 1.1.40
    SmilePay Module for WooCommerce: by SmilePay – 1.1.23
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.23.16
    
    WP Debugging: by Andy Fragen – 2.11.22 Dropin Plugins (1)
    
    advanced-cache.php: advanced-cache.php Must Use Plugins (2)
    
    Health Check Troubleshooting Mode: by – 1.9.1
    WordPress automation by Installatron: by – Settings
    
    API Enabled: –
    Force SSL: ✔
    Currency: TWD (NT$)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: ✔ WC Pages
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /account/
    Terms and conditions: #11 - /refund_returns_policy/ Theme
    
    Name: Botiga
    Version: 2.1.9
    Author URL: https://athemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates
    
    Overrides: – Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-external-affiliate
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-01-31 02:00:36 +08:00
    Options: ✔
    Notes: 86
    Onboarding: completed Action Scheduler
    
    Complete: 2,877
    Oldest: 2023-12-30 13:21:06 +0800
    Newest: 2024-01-30 12:23:03 +0800
    
    Failed: 51
    Oldest: 2023-09-16 15:51:20 +0800
    Newest: 2024-01-30 12:43:53 +0800
    
    Pending: 9
    Oldest: 2024-01-30 12:58:53 +0800
    Newest: 2024-02-05 14:49:14 +0800 Status report information
    
    Generated at: 2024-01-30 12:49:48 +08:00
    `



    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Liz D

    (@lizducos)

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://woo.com/contact-us/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Sean

    (@sean-h)

    I thought the Woo plugin was free? From the makers of WordPress, aka Automattic.

    But yes, I suppose one can get support in there:

    https://wordpress.org/support/plugin/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
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