Support » Plugin: GDPR Cookie Compliance (CCPA ready) » WooCommerce cart gets emptied on cookie acceptance/rejection

  • Resolved gyrdnv

    (@gyrdnv)


    We have this strange issue with the plugin. The site uses WPML and the issue only happens on non-UK versions of the site – /ca, /au, /us.

    It is as follows:

    When you first visit the site and don’t do any action regarding the cookie notice (neither accept, not reject cookies), then the cart works fine. However, if you do either, then add a product to the cart, then navigate away from the cart, it gets emptied.

    Any suggestions what the issue could be?

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @gyrdnv

    Thanks for using our plugins.

    Unfortunately we won’t be able to advise on this specific issue if you are using only the free version of our plugin. You might want to speak to your web developer about this.

    Alternatively, you can get our pr3m1um add-on that unlocks 12 months of pr3m1um support from our senior engineers.
    https://www.mooveagency.com/wordpress-plugins/gdpr-cookie-compliance/

    Hope this helps.
    Thanks

    Thread Starter gyrdnv

    (@gyrdnv)

    Thanks

    • This reply was modified 2 weeks, 2 days ago by gyrdnv.

    Hi, I have the same problem. On my site I don’t have WMPL or Multisite or anything, it’s just a simple shop with WooCommerce and some payment and SEO plugin.

    When a visitor enters the shop and does not accept the Cookies banner, he can add products to the cart and checkout without any problem. However, if cookies are accepted, when adding a product to the cart and visiting the cart, the cart appears empty.

    When I deactivate the GDPR Cookie Compliance plugin, the checkout works fine.

    Can you please help me understand why this is happening?

    Regards

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening

    Are you using the latest version of our plugins?

    The issue was already resolved.

    Thanks

    Hi @mooveagency,

    I have everything updated to the latest versions.

    Plugins
    WordPress – 5.6.2
    WooCommerce – 5.0.0
    GDPR Cookie Compliance (CCPA, PIPEDA ready) – 4.4.7

    Theme
    Astra – 3.1.0

    Thanks

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening

    Can you please share the website URL that you’re referring to?

    Thanks

    Hi @mooveagency

    The web site is https://psaraediciones.es/, when you add a book to your cart, for example this one https://psaraediciones.es/libros/psicologia/fap-psicoterapia-analitico-funcional/, when you go to the cart it comes out empty.

    Thanks

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening

    Can you please describe the steps you’re taking?

    The adding to cart works fine on our end, even when we accept cookies.

    If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

    clickening

    (@clickening)

    Hi @mooveagency,

    I am sending you a video of the steps to go through the purchase process without accepting cookies and once I accept cookies.

    I have tried it in several browsers, in incognito mode, from different IP, with the mobile with 3G, etc. and I always have the same problem.

    The last purchase I have is from 28 February and I have been notified by customers that they can’t buy because of this error.

    Best regards

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening

    The video is very useful. We are looking into this.

    Hope this helps.

    Hi @mooveagency

    It also happens if you decline cookies. I hope this helps you to find out what the problem is.

    Regards

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening

    We identified the issue. The update will be released on Monday.

    Hope this helps.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @clickening,

    Thanks for your patience on this. We have released the new version 4.4.8, including the fix for WooCommerce cookies.

    Please update your plugin to the latest version.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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