Hi @gyrdnv
Thanks for using our plugins.
Unfortunately we won’t be able to advise on this specific issue if you are using only the free version of our plugin. You might want to speak to your web developer about this.
Alternatively, you can get our pr3m1um add-on that unlocks 12 months of pr3m1um support from our senior engineers.
https://www.mooveagency.com/wordpress-plugins/gdpr-cookie-compliance/
Hope this helps.
Thanks
Hi, I have the same problem. On my site I don’t have WMPL or Multisite or anything, it’s just a simple shop with WooCommerce and some payment and SEO plugin.
When a visitor enters the shop and does not accept the Cookies banner, he can add products to the cart and checkout without any problem. However, if cookies are accepted, when adding a product to the cart and visiting the cart, the cart appears empty.
When I deactivate the GDPR Cookie Compliance plugin, the checkout works fine.
Can you please help me understand why this is happening?
Regards
Hi @clickening
Are you using the latest version of our plugins?
The issue was already resolved.
Thanks
Hi @mooveagency,
I have everything updated to the latest versions.
Plugins
WordPress – 5.6.2
WooCommerce – 5.0.0
GDPR Cookie Compliance (CCPA, PIPEDA ready) – 4.4.7
Theme
Astra – 3.1.0
Thanks
Hi @clickening
Can you please share the website URL that you’re referring to?
Thanks
Hi @mooveagency
The web site is https://psaraediciones.es/, when you add a book to your cart, for example this one https://psaraediciones.es/libros/psicologia/fap-psicoterapia-analitico-funcional/, when you go to the cart it comes out empty.
Thanks
Hi @clickening
Can you please describe the steps you’re taking?
The adding to cart works fine on our end, even when we accept cookies.
If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.
Hi @mooveagency,
I am sending you a video of the steps to go through the purchase process without accepting cookies and once I accept cookies.
I have tried it in several browsers, in incognito mode, from different IP, with the mobile with 3G, etc. and I always have the same problem.
The last purchase I have is from 28 February and I have been notified by customers that they can’t buy because of this error.
Best regards
Hi @clickening
The video is very useful. We are looking into this.
Hope this helps.
Hi @mooveagency
It also happens if you decline cookies. I hope this helps you to find out what the problem is.
Regards
Hi @clickening
We identified the issue. The update will be released on Monday.
Hope this helps.
Hi @clickening,
Thanks for your patience on this. We have released the new version 4.4.8, including the fix for WooCommerce cookies.
Please update your plugin to the latest version.
Thanks
