Woocommerce cart abandonment automation not working

LGW

(@kove)

Hi,

I’m trying to set up an email automation for chart abandonment with follow up email with a discount.

As far as I understand, when someone enters the checkout process and inserts all the data, checking the privacy and newsletter checkbox, if he left the checkout without buying, after 30 minutes he would receive an email telling him to buy with a discount (email template and coupon already set and activated).

The email is not being sent. Tried by a couple of computers without success. I have another automation with newsletter welcome which is working (tested). Screenshot of automations attached: https://imgur.com/a/OIfLcvK

Waiting from you,

Thanks,

Luca

name: admin
email: newsletter@fralupaiavino.it
PHP version: 8.1.32
MailPoet Free version: 5.12.3
MailPoet Premium version: N/A
MailPoet Premium/MSS key: cfe40f002c1b5488**
WordPress version: 6.8.1
Database version: 10.6.21-MariaDB-cll-lve-log
Web server: LiteSpeed
Server OS: Linux hostingssd125.netsons.net 4.18.0-553.27.1.lve.el8.x86_64 #1 SMP Fri Nov 8 15:09:45 UTC 2024 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: - WordPress language: it_IT - WordPress timezone: +00:00
PHP info: PHP max_execution_time: 300 - PHP memory_limit: 512M - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: GeneratePress (version 3.6.0)
Active Plugin names: cmp-coming-soon-maintenance/niteo-cmp.php, contact-form-7-extras/plugin.php, contact-form-7/wp-contact-form-7.php, email-recipients-for-woocommerce/email-recipients-for-woocommerce.php, facebook-conversion-pixel/facebook-conversion-pixel.php, generateblocks-pro/plugin.php, generateblocks/plugin.php, gp-premium/gp-premium.php, limit-login-attempts-reloaded/limit-login-attempts-reloaded.php, login-logo/login-logo.php, mailpoet/mailpoet.php, shortpixel-image-optimiser/wp-shortpixel.php, simple-lightbox/main.php, vp-shipping-rate/vp-shipping-rate.php, woo-checkout-field-editor-pro/checkout-form-designer.php, woocommerce-payments/woocommerce-payments.php, woocommerce/woocommerce.php, wordpress-seo/wp-seo.php, wp-cookie-allow/wp-cookie-allow.php, wp-google-maps/wpGoogleMaps.php, wp-google-places-review-slider/wp-google-reviews.php
Sending Method: MailPoet
MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid_underprivileged
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Default FROM address: newsletter@fralupaiavino.it - Default Reply-To address: info@fralupaiavino.it - Bounce Email Address:
MailPoet Cron / Action Scheduler: Status: active - Is reachable: Yes - Ping URL: https://www.fralupaiavino.it?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-06-22 11:56:47 - Last run end: 2025-06-22 11:56:47 - Last seen error: None
Total number of subscribers: 182
Plugin installed at: 2024-02-12 14:05:51
Installed via WooCommerce onboarding wizard: false
Sending queue status: Status: Unknown - Started at: 2025-06-16 13:36:38 - Emails sent: 0 - Retry attempts: 0 - Last seen error: None
Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 1 - Orphaned links: 0 - Orphaned newsletter posts: 0

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Support Gui A. a11n
(@guicmazeredo)

11 months, 2 weeks ago

Hi there,

Thanks for reaching out!

In order for MailPoet to be aware of the visitor’s email address, it needs to either 1) be logged into an account, or 2) have a cookie set in their browser that allows the plugin to identify the subscriber (by clicking a link in an email received from MailPoet)

Is there any case where a customer matches the two conditions above and they did not entered the abandoned cart automation?

Thread Starter LGW
(@kove)

11 months, 2 weeks ago

I’ve tried both with a logged in account and with the cookie allowed, but neither works

Plugin Support Gui A. a11n
(@guicmazeredo)

11 months, 2 weeks ago

Right. But, as I mentioned, MailPoet can only identify the customer if, on top of having cookies set in the browser, they have clicked on a link received by MailPoet at least once. Was that the case?

Thread Starter LGW
(@kove)

11 months, 2 weeks ago

Yes.

This is the list of my plugins: https://imgur.com/a/KgwGKez

Plugin Support Gui A. a11n
(@guicmazeredo)

11 months, 2 weeks ago

Hey @kove ,

Can you send us a screenshot of the statistics of a customer/subscriber that should’ve received an abandoned cart email but haven’t?

You can go to MailPoet > Subscribers, search for the subscriber in question and click on the stats displayed under the Score column to get to the detailed subscriber’s stats page.

Thread Starter LGW
(@kove)

11 months, 1 week ago

here https://imgur.com/a/MF2NLOF

Plugin Support Lynn J.a11n
(@lynnjat7)

11 months, 1 week ago

Hi @kove,

First I just wanted to clarify that the abandoned cart automation in MailPoet is considered transactional – that is, explicit consent or past consent from a shopper is not required – as long as there are no additional delays built into your workflow.

The abandoned cart workflow should look like this:

Full Size: https://d.pr/i/F5P4LY

That said, I do see you have a Cookie consent plugin on your site (wp-cookie-allow). If the visitor to your site does not allow cookies, then abandoned carts cannot be tracked. To rule this out as a potential factor, can you please test the abandoned carts with this plugin deactivated, in an incognito window to ensure no past cookies interfere?

If that still does not work, can you share a screenshot of your abandoned cart workflow, and also of the analytics for this workflow -> you’ll find these under MailPoet > Automations, click “Analytics” next to the abandoned cart automation.

Thanks!

Thread Starter LGW
(@kove)

11 months ago

> can you please test the abandoned carts with this plugin deactivated, in an incognito window to ensure no past cookies interfere?

I deactivated the cookie plugin, open incognito mode, filled all the checkout, ticked in the privacy and newsletter, but I don’t see any new process in “automations”, nor I have received an email.

Here are the screenshots you requested https://imgur.com/a/qJVhqQM

Luca

Plugin Support Saravanan S, a11n
(@simplysaru)

11 months ago

Hi @kove ,

Thanks for testing this out and sharing your screenshot. It does look like there may be another plugin causing a conflict. That said, I do see that 5 users have entered the Automation. Is that correct? Does that indicate that the Automation is working? Could you click on the statistics and share a new screenshot of the statistics page for this Automation?
https://share.cleanshot.com/yJS2dw1J

Thread Starter LGW
(@kove)

10 months, 3 weeks ago

The automation used to work a couple of times, but it’s not working anymore. Not sure what caused this. The users are still 5

Plugin Support Thu P. a11n
(@thup90)

10 months, 3 weeks ago

Hi @kove,

Thanks for confirming that the automation used to work. If you’re testing using the same email address that received an abandoned cart email before, please make sure the option “Run this automation only once per subscriber” is disabled in the Automation settings: https://d.pr/i/zVflWm

If it’s enabled, can you disable it and do another test?

Thread Starter LGW
(@kove)

10 months, 3 weeks ago

Now is disabled. I’ll wait some days to see if the situation changes

Plugin Support Saravanan S, a11n
(@simplysaru)

10 months, 3 weeks ago

Hey there @kove ,

Thanks for making the changes. Do keep us posted on how this works out. We are happy to assist further if the issue persists.